PUBLISHER: Prescient & Strategic Intelligence | PRODUCT CODE: 1460743
PUBLISHER: Prescient & Strategic Intelligence | PRODUCT CODE: 1460743
Salesforce Services Market Size & Share Analysis - Trends, Drivers, Competitive Landscape, and Forecasts (2024-2030)
Market Overview
The global salesforce services market achieved a value of USD 14.1 billion in 2023 and is anticipated to expand to USD 48.3 billion by the year 2030. This growth can be credited to the growing need for such services in the banking, financial services, and insurance sectors.
Through the Salesforce CRM tool of high-quality which includes efficient communication, better customer service, and data organization, there will be a streamlined process and an issue resolution that will be prompt.
The available Salesforce services are easy-to-use, independent, and smart software that helps your company process client's feedback comprehensively and accurately.
It encompasses not only getting data of clients on software that facilitates automatic segmentation of customer bases for prompt and efficient responses but also client representation by data demographics. Apart from this, services such as recommendations, custom application development, modernization, advisory, training, and others can be distinguished as the categories of inquiries that are based on the issue, that need to be processed.
AI or Artificial Intelligence capabilities are also integrated in Salesforce services. These platforms and services are used by businesses and developers to create the smartest applications with improved systems and customized AI. This option lets the user launch the bots that are based on the AI models that have been trained to predict business outcomes, like the lifetime value of customer service.
Key Insights
Based on deployment, in 2023, the cloud category generated higher revenue in the salesforce services industry.
This is because of the advanced scalability and suppleness of cloud-based solutions, which allow clients to tailor services according to their specific business needs.
Since SMEs are not able to invest in costly in-house IT infrastructure, they look at the cloud as a price-effective way to procure software and IT services.
In 2023, the sales category dominated the industry share in the application segment.
Salesforce facilities acceptance propels this category's development.
Services modify customer info and help in lead generation and advertising.
Facilitates sales, business analytics, and client service for income development.
Advances companies' competitive edge throughout sectors.
In 2023, the BFSI category had the largest share, with a 35% industry share.
The category is also projected to witness the highest CAGR of 19.8% during the forecast period for BFSI.
BFSI grows as a result of its customer focus, which is in tune with digital.
Giant scale grabbing of Salesforce services in BFSI for customer relationship management.
Salesforce offers a comprehensive view of the customer database to facilitate faster service when needed.
Allows to creation of a customer-oriented model and provides useful communication and service.
In 2023, the North American region had a 50% revenue share because of high cloud and CRM acceptance.
Reasons like large IT expenditure, tech improvement, and initial tech acceptance.
The existence of well-financed establishments in the U.S. and Canada improves the industry.
The U.S. industry had an 80% share in the North American region, estimated to advance at 19.6% CAGR.
The U.S. hosts key salesforce services vendors like Microsoft, Adobe, and Salesforce.
Table of Contents
Chapter 1. Research Scope
- 1.1. Research Objectives
- 1.2. Market Definition
- 1.3. Analysis Period
- 1.4. Market Size Breakdown by Segments
- 1.4.1. Market size breakdown, by deployment model
- 1.4.2. Market size breakdown, by services type
- 1.4.3. Market size breakdown, by application
- 1.4.4. Market size breakdown, by industry
- 1.4.5. Market size breakdown, by region
- 1.4.6. Market size breakdown, by country
- 1.5. Market Data Reporting Unit
- 1.5.1. Value
- 1.6. Key Stakeholders
Chapter 2. Research Methodology
- 2.1. Secondary Research
- 2.1.1. Paid
- 2.1.2. Unpaid
- 2.1.3. P&S Intelligence database
- 2.2. Primary Research
- 2.3. Market Size Estimation
- 2.4. Data Triangulation
- 2.5. Currency Conversion Rates
- 2.6. Assumptions for the Study
- 2.7. Notes and Caveats
Chapter 3. Executive Summary
Chapter 4. Market Indicators
Chapter 5. Industry Outlook
- 5.1. Market Dynamics
- 5.1.1. Trends
- 5.1.2. Drivers
- 5.1.3. Restraints/challenges
- 5.1.4. Impact analysis of drivers/restraints
- 5.2. Impact of COVID-19
- 5.3. Porter's Five Forces Analysis
- 5.3.1. Bargaining power of buyers
- 5.3.2. Bargaining power of suppliers
- 5.3.3. Threat of new entrants
- 5.3.4. Intensity of rivalry
- 5.3.5. Threat of substitutes
Chapter 6. Global Market
- 6.1. Overview
- 6.2. Market Revenue, by Deployment Model (2017-2030)
- 6.3. Market Revenue, by Services Type (2017-2030)
- 6.4. Market Revenue, by Application (2017-2030)
- 6.5. Market Revenue, by Industry (2017-2030)
- 6.6. Market Revenue, by Region (2017-2030)
Chapter 7. North America Market
- 7.1. Overview
- 7.2. Market Revenue, by Deployment Model (2017-2030)
- 7.3. Market Revenue, by Services Type (2017-2030)
- 7.4. Market Revenue, by Application (2017-2030)
- 7.5. Market Revenue, by Industry (2017-2030)
- 7.6. Market Revenue, by Country (2017-2030)
Chapter 8. Europe Market
- 8.1. Overview
- 8.2. Market Revenue, by Deployment Model (2017-2030)
- 8.3. Market Revenue, by Services Type (2017-2030)
- 8.4. Market Revenue, by Application (2017-2030)
- 8.5. Market Revenue, by Industry (2017-2030)
- 8.6. Market Revenue, by Country (2017-2030)
Chapter 9. APAC Market
- 9.1. Overview
- 9.2. Market Revenue, by Deployment Model (2017-2030)
- 9.3. Market Revenue, by Services Type (2017-2030)
- 9.4. Market Revenue, by Application (2017-2030)
- 9.5. Market Revenue, by Industry (2017-2030)
- 9.6. Market Revenue, by Country (2017-2030)
Chapter 10. LATAM Market
- 10.1. Overview
- 10.2. Market Revenue, by Deployment Model (2017-2030)
- 10.3. Market Revenue, by Services Type (2017-2030)
- 10.4. Market Revenue, by Application (2017-2030)
- 10.5. Market Revenue, by Industry (2017-2030)
- 10.6. Market Revenue, by Country (2017-2030)
Chapter 11. MEA Market
- 11.1. Overview
- 11.2. Market Revenue, by Deployment Model (2017-2030)
- 11.3. Market Revenue, by Services Type (2017-2030)
- 11.4. Market Revenue, by Application (2017-2030)
- 11.5. Market Revenue, by Industry (2017-2030)
- 11.6. Market Revenue, by Country (2017-2030)
Chapter 12. U.S. Market
- 12.1. Overview
- 12.2. Market Revenue, by Deployment Model (2017-2030)
- 12.3. Market Revenue, by Services Type (2017-2030)
- 12.4. Market Revenue, by Application (2017-2030)
- 12.5. Market Revenue, by Industry (2017-2030)
Chapter 13. Canada Market
- 13.1. Overview
- 13.2. Market Revenue, by Deployment Model (2017-2030)
- 13.3. Market Revenue, by Services Type (2017-2030)
- 13.4. Market Revenue, by Application (2017-2030)
- 13.5. Market Revenue, by Industry (2017-2030)
Chapter 14. Germany Market
- 14.1. Overview
- 14.2. Market Revenue, by Deployment Model (2017-2030)
- 14.3. Market Revenue, by Services Type (2017-2030)
- 14.4. Market Revenue, by Application (2017-2030)
- 14.5. Market Revenue, by Industry (2017-2030)
Chapter 15. France Market
- 15.1. Overview
- 15.2. Market Revenue, by Deployment Model (2017-2030)
- 15.3. Market Revenue, by Services Type (2017-2030)
- 15.4. Market Revenue, by Application (2017-2030)
- 15.5. Market Revenue, by Industry (2017-2030)
Chapter 16. U.K. Market
- 16.1. Overview
- 16.2. Market Revenue, by Deployment Model (2017-2030)
- 16.3. Market Revenue, by Services Type (2017-2030)
- 16.4. Market Revenue, by Application (2017-2030)
- 16.5. Market Revenue, by Industry (2017-2030)
Chapter 17. Italy Market
- 17.1. Overview
- 17.2. Market Revenue, by Deployment Model (2017-2030)
- 17.3. Market Revenue, by Services Type (2017-2030)
- 17.4. Market Revenue, by Application (2017-2030)
- 17.5. Market Revenue, by Industry (2017-2030)
Chapter 18. Spain Market
- 18.1. Overview
- 18.2. Market Revenue, by Deployment Model (2017-2030)
- 18.3. Market Revenue, by Services Type (2017-2030)
- 18.4. Market Revenue, by Application (2017-2030)
- 18.5. Market Revenue, by Industry (2017-2030)
Chapter 19. Japan Market
- 19.1. Overview
- 19.2. Market Revenue, by Deployment Model (2017-2030)
- 19.3. Market Revenue, by Services Type (2017-2030)
- 19.4. Market Revenue, by Application (2017-2030)
- 19.5. Market Revenue, by Industry (2017-2030)
Chapter 20. China Market
- 20.1. Overview
- 20.2. Market Revenue, by Deployment Model (2017-2030)
- 20.3. Market Revenue, by Services Type (2017-2030)
- 20.4. Market Revenue, by Application (2017-2030)
- 20.5. Market Revenue, by Industry (2017-2030)
Chapter 21. India Market
- 21.1. Overview
- 21.2. Market Revenue, by Deployment Model (2017-2030)
- 21.3. Market Revenue, by Services Type (2017-2030)
- 21.4. Market Revenue, by Application (2017-2030)
- 21.5. Market Revenue, by Industry (2017-2030)
Chapter 22. Australia Market
- 22.1. Overview
- 22.2. Market Revenue, by Deployment Model (2017-2030)
- 22.3. Market Revenue, by Services Type (2017-2030)
- 22.4. Market Revenue, by Application (2017-2030)
- 22.5. Market Revenue, by Industry (2017-2030)
Chapter 23. South Korea Market
- 23.1. Overview
- 23.2. Market Revenue, by Deployment Model (2017-2030)
- 23.3. Market Revenue, by Services Type (2017-2030)
- 23.4. Market Revenue, by Application (2017-2030)
- 23.5. Market Revenue, by Industry (2017-2030)
Chapter 24. Brazil Market
- 24.1. Overview
- 24.2. Market Revenue, by Deployment Model (2017-2030)
- 24.3. Market Revenue, by Services Type (2017-2030)
- 24.4. Market Revenue, by Application (2017-2030)
- 24.5. Market Revenue, by Industry (2017-2030)
Chapter 25. Mexico Market
- 25.1. Overview
- 25.2. Market Revenue, by Deployment Model (2017-2030)
- 25.3. Market Revenue, by Services Type (2017-2030)
- 25.4. Market Revenue, by Application (2017-2030)
- 25.5. Market Revenue, by Industry (2017-2030)
Chapter 26. Saudi Arabia Market
- 26.1. Overview
- 26.2. Market Revenue, by Deployment Model (2017-2030)
- 26.3. Market Revenue, by Services Type (2017-2030)
- 26.4. Market Revenue, by Application (2017-2030)
- 26.5. Market Revenue, by Industry (2017-2030)
Chapter 27. South Africa Market
- 27.1. Overview
- 27.2. Market Revenue, by Deployment Model (2017-2030)
- 27.3. Market Revenue, by Services Type (2017-2030)
- 27.4. Market Revenue, by Application (2017-2030)
- 27.5. Market Revenue, by Industry (2017-2030)
Chapter 28. U.A.E. Market
- 28.1. Overview
- 28.2. Market Revenue, by Deployment Model (2017-2030)
- 28.3. Market Revenue, by Services Type (2017-2030)
- 28.4. Market Revenue, by Application (2017-2030)
- 28.5. Market Revenue, by Industry (2017-2030)
Chapter 29. Competitive Landscape
- 29.1. List of Market Players and their Offerings
- 29.2. Competitive Benchmarking of Key Players
- 29.3. Product Benchmarking of Key Players
- 29.4. Recent Strategic Developments
Chapter 30. Company Profiles
- 30.1. SAP SE
- 30.1.1. Business overview
- 30.1.2. Product and service offerings
- 30.1.3. Key financial summary
- 30.2. Accenture plc
- 30.2.1. Business overview
- 30.2.2. Product and service offerings
- 30.2.3. Key financial summary
- 30.3. IBM Corporation
- 30.3.1. Business overview
- 30.3.2. Product and service offerings
- 30.3.3. Key financial summary
- 30.4. Microsoft Corporation
- 30.4.1. Business overview
- 30.4.2. Product and service offerings
- 30.4.3. Key financial summary
- 30.5. Oracle Corporation
- 30.5.1. Business overview
- 30.5.2. Product and service offerings
- 30.5.3. Key financial summary
- 30.6. Adobe Inc.
- 30.6.1. Business overview
- 30.6.2. Product and service offerings
- 30.6.3. Key financial summary
- 30.7. DXC Technology Company
- 30.7.1. Business overview
- 30.7.2. Product and service offerings
- 30.7.3. Key financial summary
- 30.8. Pegasystems Inc.
- 30.8.1. Business overview
- 30.8.2. Product and service offerings
- 30.8.3. Key financial summary
- 30.9. AT&T Inc.
- 30.9.1. Business overview
- 30.9.2. Product and service offerings
- 30.9.3. Key financial summary
- 30.10. Salesforce.com Inc.
- 30.10.1. Business overview
- 30.10.2. Product and service offerings
- 30.10.3. Key financial summary
- 30.11. TATA Consultancy Services Limited
- 30.11.1. Business overview
- 30.11.2. Product and service offerings
- 30.11.3. Key financial summary
- 30.12. Wipro Limited
- 30.12.1. Business overview
- 30.12.2. Product and service offerings
- 30.12.3. Key financial summary
Chapter 31. Appendix
- 31.1. Abbreviations
- 31.2. Sources and References
- 31.3. Related Reports
