Global AI in Call Center Operations Market Size, Share, Growth Analysis, By Component(Compute Platforms, Solution), By Vertical(Energy, utilities), By Deployment(On-Premise and Cloud)

Description

Global AI in Call Center Operations Market size was valued at USD 1.32 billion in 2021 and is poised to grow from USD 1.6 billion in 2022 to USD 7.5 billion by 2030, growing at a CAGR of 21.3% in the forecast period (2023-2030)

Artificial intelligence (AI) is becoming increasingly popular in call center operations due to its ability to reduce operational overhead and provide a personalized customer experience. Major companies across the globe are leveraging AI to analyze customer sentiment, agent performance, and key problem areas in order to create a stronger support experience. AI can automate repetitive tasks, such as scheduling appointments, processing payments, and resolving simple customer issues. This frees up agents to focus on more complex tasks and to provide better customer service. AI can also be used to analyze call center data to identify trends and patterns, which can help managers to improve the performance of their call centers. Another way that AI is being used in call centers is through chatbots. Chatbots are computer programs that can simulate conversation with humans. They can be used to answer customer questions, provide support, and even sell products. Chatbots can help to reduce the number of calls that agents have to handle, which can free them up to focus on more complex tasks.

Segments covered in this report

The Global AI in the Call Center Operations market is segmented on the basis of Component, vertical,Deployment, and region. By Vertical, the market is segmented into BFSI, Retail and E-Commerce, Telecom, Healthcare, Media and Entertainment, Travel and Hospitality, and Others. By component, the market is segmented into Compute Platforms, Solution, and Service and others. By Deployment, the market is segmented into On-Premise and Cloud. By region, the market is segmented into North America, Europe, Asia Pacific, Middle East and Africa, and Latin America.

Driver

The market for call center operations is experiencing growth due to the increasing popularity of customer engagement strategies. In the digital age, businesses, brands, and personal influencers recognize the importance of connecting with customers through social media platforms. To improve customer experience and engagement, companies are shifting their focus from traditional customer support methods such as emails or messages to utilizing AI-powered chatbots.

Restraint

The market growth in the forecast year may face obstacles due to the high costs associated with specialized AI services. Startups and new entrants in the industry may find it expensive to implement these services, even when utilizing cloud-native solutions. Processing large volumes of data can be financially burdensome. In addition to the high costs, concerns regarding data privacy and protection pose significant challenges for AI and machine intelligence. Startups and businesses need to ensure that proper measures are in place to safeguard sensitive data and comply with relevant regulations.

Market Trends

The demand for cell service across various platforms and businesses is a key requirement for customers. In line with this trend, contact centers worldwide are increasingly adopting AI technology to enable self-service options. This shift aims to reduce wait times and provide round-the-clock access to customer support. The positive trajectory of this cell service trend can be attributed to its ability to deliver prompt and efficient customer support.

Product Code: SQMIG45F2069

Executive Summary
- Market Overview
- Wheel of Fortune
Research Methodology
- Information Procurement
- Secondary & Primary Data Sources
- Market Size Estimation
- Market Assumptions & Limitations
Parent Market Analysis
- Market Overview
- Market Size
- Market Dynamics
Drivers
Opportunities
Restraints
Challenges
Key Market Insights
- Technology Analysis
- Pricing Analysis
- Supply Chain Analysis
- Value Chain Analysis
- Ecosystem of the Market
- IP Analysis
- Trade Analysis
- Startup Analysis
- Raw Material Analysis
- Innovation Matrix
- Pipeline Product Analysis
- Macroeconomic Indicators
- Top Investment Analysis
- Key Success Factor
- Degree of Competition
Market Dynamics & Outlook
- Market Dynamics
Drivers
Opportunities
Restraints
Challenges
- Regulatory Landscape
- Porters Analysis
Competitive rivalry
Threat of Substitute Products
Bargaining Power of Buyers
Threat of New Entrants
Bargaining Power of Suppliers
- Skyquest Special Insights on Future Disruptions
Political Impact
Economic Impact
Social Impact
Technical Impact
Environmental Impact
Legal Impact
Global AI in Call Center Operations Market by Component
- Market Overview
- Compute Platforms
- Solution
- and Service and others
Global AI in Call Center Operations Market by Vertical
- Market Overview
- Energy
- utilities
- transportation & logistics
- manufacturing
- consumer electronics
Global AI in Call Center Operations Market by Deployment
- Market Overview
- On-Premise and Cloud
Global AI in Call Center Operations Market Size by Region
- Market Overview
- North America
USA
Canada
- Europe
Germany
Spain
France
UK
Rest of Europe
- Asia Pacific
China
India
Japan
South Korea
Rest of Asia-Pacific
- Latin America
Brazil
Rest of Latin America
- Middle East & Africa (MEA)
GCC Countries
South Africa
Rest of MEA
Competitive Landscape
- Top 5 Player Comparison
- Market Positioning of Key Players, 2021
- Strategies Adopted by Key Market Players
- Top Winning Strategies
By Development
By Company
By Year
- Recent Activities in the Market
- Key Companies Market Share (%), 2021
Key Company Profiles
- IBM Corporation
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Google LLC
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Microsoft Corporation
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- AWS (Amazon Web Services)
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- SAP SE
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Nuance Communications, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Zendesk, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Haptik, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Avaya Holdings Corp.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Artificial Solutions International AB
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Verint Systems Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- NICE Systems Ltd.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Cisco Systems, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Uniphore Software Systems Pvt. Ltd.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- SmartAction LLC
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Kore.ai, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Inference Solutions Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- CallMiner, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Conversica, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments
- Cognitivescale, Inc.
Company Overview
Business Segment Overview
Financial Updates
Key Developments

Global AI in Call Center Operations Market Size, Share, Growth Analysis, By Component(Compute Platforms, Solution), By Vertical(Energy, utilities), By Deployment(On-Premise and Cloud) - Industry Forecast 2023-2030

Description

Table of Contents

Table of Contents