Call Center AI Global Market Report 2022

“Call Center AI Global Market Report 2022 ” from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global call center AI market.

This report focuses on call center AI market which is experiencing strong growth. The report gives a guide to the call center AI market which will be shaping and changing our lives over the next ten years and beyond, including the markets response to the challenge of the global pandemic.

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• Gain a truly global perspective with the most comprehensive report available on this market covering 12+ geographies.
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• Identify growth segments for investment.
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• Benchmark performance against key competitors.
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• Report will be updated with the latest data and delivered to you within 3-5 working days of order.

Where is the largest and fastest growing market for the call center AI? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The Call Center AI market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography. It places the market within the context of the wider call center AI market, and compares it with other markets.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, the influence of the COVID-19 virus and forecasting its growth.
• Market segmentations break down market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
• The call center AI market section of the report gives context. It compares the call center AI market with other segments of the call center AI market by size and growth, historic and forecast. It analyses GDP proportion, expenditure per capita, call center ai indicators comparison.

Scope

Markets Covered: 1) By Component: Computer Platforms; Solutions; Services

2) By Deployment Type: Cloud; On-Premise

3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel And Hospitality; Other Industries

Companies Mentioned: Artificial Solutions International AB; IBM Corporation; Microsoft Corporation; Oracle Corporation; Amazon Web Services

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Executive Summary

Major players in the call center ai market are: Artificial Solutions International AB, IBM Corporation, Microsoft Corporation, Oracle Corporation, Amazon Web Services, SAP, Google, Avaya, NICE inContact, Nuance Communications Inc., Zendesk, EdgeVerve Systems, Pypestream, Avaamo, and Jio Haptik Technologies Ltd.

The global call center AI market is expected to grow from $1.42 billion in 2021 to $1.78 billion in 2022 at a compound annual growth rate (CAGR) of 25.0%. The call center AI market is expected to grow to $4.36 billion in 2026 at a CAGR of 25.1%.

The call center AI market consists of sales of the call center artificial intelligence (AI) services by entities (organizations, sole traders, and partnerships) that refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives to be more productive and have engaging and personally satisfying conversations.

The main types of call center AI are computer platforms, solutions, and services. A computing platform is an environment in which software is run. It might be the hardware or the operating system (OS), even a web browser and related application programming interfaces, or other underlying software, on which a computer code runs. Call center AI is deployed on cloud and on-premises modes that are used by various industries such as banking, financial services, and insurance (BFSI), retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and other industries.

North America was the largest region in the call center AI market in 2021. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center AI market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

The call center AI market research report is one of a series of new reports from The Business Research Company that provides call center ai market statistics, including call center AI industry global market size, regional shares, competitors with a call center AI market share, detailed call center ai market segments, market trends and opportunities, and any further data you may need to thrive in the call center AI industry. This call center AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the growth of the call center AI market.

Technology advancement is a key trend gaining popularity in the call center AI market. Introducing new technologies helps the market grow and provides an enhanced experience to the clients. For instance, in September 2021, Google introduced the beta launch of Dialogflow CX, the latest version of the company's suite for building conversational experiences that includes a set of new abilities for advanced virtual agents. The product is launched and available as a part of Google's Contact Centre AI. Dialogflow CX is a conversation management system that works across a variety of platforms, including mobile, online, smart devices, chatbots, interactive voice response systems, messaging applications, and more. The previous version of the product provided a standard agent as compared to the newer version which provides an advanced agent with paid enhanced features such as extended audio input/output.

In November 2020, Snapchat, a US-based American multimedia instant messaging app and service acquired Voca.ai for USD 70 million. Through this acquisition, Snapchat will leverage the ability of Voca to analyze and generate speech with AI along with the voice scan feature that Snapchat launched. Voca.ai is an Israel- based company that builds AI-based voice assistants for customer support services.

The countries covered in the call center AI market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA.