Call Center Outsourcing Global Market Report 2024

Description

Call center outsourcing is a business strategy wherein a company engages an external service provider to oversee customer service and tele-calling-related activities on its behalf. This approach allows businesses to concentrate on their core activities while an external team manages customer service functions.

The primary types of call center outsourcing include inbound and outbound services. Inbound services involve handling incoming calls, messages, and inquiries from customers. Call center outsourcing in inbound services improves customer support by efficiently managing inquiries, order processing, and issue resolution. This outsourcing model is applied across enterprises of various sizes, encompassing large enterprises, small and medium enterprises (SMEs), and startups. It finds utility in various industry verticals, including banking, financial services, and insurance (BFSI), information technology and telecom, healthcare, retail, manufacturing, and others.

The call center outsourcing market research report is one of a series of new reports from The Business Research Company that provides call center outsourcing market statistics, including call center outsourcing industry global market size, regional shares, competitors with a call center outsourcing market share, detailed call center outsourcing market segments, market trends and opportunities, and any further data you may need to thrive in the call center outsourcing industry. This call center outsourcing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center outsourcing market size has grown strongly in recent years. It will grow from $106.11 billion in 2023 to $113.49 billion in 2024 at a compound annual growth rate (CAGR) of 7.0%. The growth observed in the historical period can be attributed to several factors, including a focus on core competencies, scalability, the provision of 24/7 customer support, and gaining access to specialized skills.

The call center outsourcing market size is expected to see strong growth in the next few years. It will grow to $149.29 billion in 2028 at a compound annual growth rate (CAGR) of 7.1%. The anticipated growth in the forecast period can be attributed to factors such as multichannel customer support, an increased focus on customer experience, attention to data security and compliance, adoption of flexible work models, and a commitment to social responsibility and sustainability. Notable trends expected in the forecast period include the integration of advanced technologies, ongoing technological advancements, a strong emphasis on digital transformation, continued emphasis on data security and compliance, and a persistent focus on enhancing customer experience (CX).

The anticipated growth of the e-commerce industry is set to drive the expansion of the call center outsourcing market in the future. E-commerce, or electronic commerce, involves the buying and selling of goods and services and the transfer of money or data through electronic networks, commonly the Internet. Call center outsourcing services offer e-commerce companies access to skilled agents proficient in handling customer inquiries, ensuring customers receive high-quality assistance and support. As of September 2022, consumer e-commerce constituted 30% of the UK's total retail sector, amounting to over $120 billion in annual revenue, according to the International Trade Administration. Additionally, the United Nations Conference on Trade and Development reported a rise in e-commerce, increasing the online retail sales share from 16% to 19% of total retail sales in 2020. Thus, the growing e-commerce industry is a key driver for the call center outsourcing market.

The increasing adoption of cloud technology is poised to fuel the growth of the call center outsourcing market. Cloud technology, involving a network of remote servers on the internet for storing, managing, and delivering data, applications, and services, provides a scalable infrastructure for managing customer interactions and data. It facilitates remote work, enhances service delivery flexibility, and reduces operational costs. Cloud adoption also enables real-time data access and analysis, contributing to improved customer service and performance monitoring. Eurostat reported a 5% increase in EU enterprises using cloud computing in 2021, with 41% primarily utilizing it for hosting email systems and storing electronic files. Moreover, medium-sized enterprises saw a rise from 46% in 2020 to 53% in 2021. Therefore, the increasing adoption of cloud technology is driving the growth of the call center outsourcing market.

The lack of innovations in call center outsourcing serves as a significant restraint on the market's growth during the forecast period. The absence of innovations in the management of outsourced call center operations impacts the quality of service provided, hindering organizations from effectively meeting changing customer needs and preferences. In 2021, 17% of organizations lacked technology in call center outsourcing, compared to 10% in 2020, as reported by Computer Generated Solutions, Inc. Consequently, the lack of innovations poses a hindrance to the growth of the call center outsourcing market.

Key companies in the call center outsourcing market are increasingly focusing on introducing AI-based real-time contact center solutions to optimize profitability. AI-based contact centers enable agents to analyze client needs and emotions, providing real-time coaching to help them make informed decisions for customers. Qualtrics introduced Real-Time Agent Assist and Automated Call Summaries Solutions in October 2022. These solutions utilize AI and machine learning to offer personalized coaching and suggestions during customer calls. Real-time agent assist enhances customer support skills by analyzing live conversations and providing improvement prompts, while automated call summaries generate comprehensive summaries, including sentiment, topics discussed, and action items. Automated Call Summaries integrate seamlessly with CRM systems to provide a comprehensive customer experience history and a unified source for all customer records.

In September 2021, Sitel Group acquired Sykes Enterprises Inc. for approximately $2.2 billion, strengthening its position as a leading provider of call center outsourcing services. This acquisition enhances Sitel Group's ability to deliver high-quality customer experience management services. Sykes Enterprises Inc. is a business process outsourcing company specializing in customer contact management services, including customer care outsourcing.

Major companies operating in the call center outsourcing market report are Accenture plc, Telefonica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc, Hinduja Global Solutions, IBEX Global Solutions plc, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A.

North America was the largest region in the call center outsourcing market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center outsourcing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The call center outsourcing market includes revenues earned by entities by providing services such as customer support, order processing, inquiry handling, appointment scheduling, support, and feedback. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Call Center Outsourcing Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center outsourcing market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

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Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
Measure the impact of high global inflation on market growth.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
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Where is the largest and fastest growing market for call center outsourcing? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The call center outsourcing market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

1) By Type: Inbound Services; Outbound Services
2) By Enterprise Size: Large Enterprise; Small And Medium Enterprises (SMEs); Startups
3) By Vertical: Banking, financial services and insurance (BFSI); Information Technology And Telecom; Healthcare; Retail; Manufacturing; Other Verticals
Companies Mentioned: Accenture plc; Telefonica S.A; Capgemini SE; Cognizant; Infosys BPM
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r13439

1. Executive Summary

2. Call Center Outsourcing Market Characteristics

3. Call Center Outsourcing Market Trends And Strategies

4. Call Center Outsourcing Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Call Center Outsourcing Market Size and Growth

5.1. Global Call Center Outsourcing Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Call Center Outsourcing Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Call Center Outsourcing Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Call Center Outsourcing Market Segmentation

6.1. Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Inbound Services
Outbound Services
6.2. Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Large Enterprise
Small And Medium Enterprises (SMEs)
Startups
6.3. Global Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Banking, financial services and insurance (BFSI)
Information Technology And Telecom
Healthcare
Retail
Manufacturing
Other Verticals

7. Call Center Outsourcing Market Regional And Country Analysis

7.1. Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Call Center Outsourcing Market

8.1. Asia-Pacific Call Center Outsourcing Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Call Center Outsourcing Market

9.1. China Call Center Outsourcing Market Overview
9.2. China Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Call Center Outsourcing Market

10.1. India Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Call Center Outsourcing Market

11.1. Japan Call Center Outsourcing Market Overview
11.2. Japan Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Call Center Outsourcing Market

12.1. Australia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Call Center Outsourcing Market

13.1. Indonesia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Call Center Outsourcing Market

14.1. South Korea Call Center Outsourcing Market Overview
14.2. South Korea Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Call Center Outsourcing Market

15.1. Western Europe Call Center Outsourcing Market Overview
15.2. Western Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Call Center Outsourcing Market

16.1. UK Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Call Center Outsourcing Market

17.1. Germany Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Call Center Outsourcing Market

18.5. France Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.6. France Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.7. France Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Call Center Outsourcing Market

19.9. Italy Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.10. Italy Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.11. Italy Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Call Center Outsourcing Market

20.13. Spain Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.14. Spain Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.15. Spain Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Call Center Outsourcing Market

21.1. Eastern Europe Call Center Outsourcing Market Overview
21.2. Eastern Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Call Center Outsourcing Market

22.1. Russia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Call Center Outsourcing Market

23.1. North America Call Center Outsourcing Market Overview
23.2. North America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Call Center Outsourcing Market

24.1. USA Call Center Outsourcing Market Overview
24.2. USA Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Call Center Outsourcing Market

25.1. Canada Call Center Outsourcing Market Overview
25.2. Canada Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Call Center Outsourcing Market

26.1. South America Call Center Outsourcing Market Overview
26.2. South America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Call Center Outsourcing Market

27.1. Brazil Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Call Center Outsourcing Market

28.1. Middle East Call Center Outsourcing Market Overview
28.2. Middle East Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Call Center Outsourcing Market

29.1. Africa Call Center Outsourcing Market Overview
29.2. Africa Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Call Center Outsourcing Market Competitive Landscape And Company Profiles

30.1. Call Center Outsourcing Market Competitive Landscape
30.2. Call Center Outsourcing Market Company Profiles
- 30.2.1. Accenture plc
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. Telefonica S.A
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Capgemini SE
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Cognizant
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Infosys BPM
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Call Center Outsourcing Market Other Major And Innovative Companies

31.1. Wipro
31.2. Teleperformance SE
31.3. Tech Mahindra
31.4. Concentrix
31.5. Arvato AG
31.6. Genpact
31.7. Conduent Inc.
31.8. Comdata Group
31.9. Telus International
31.10. TTEC Holdings Inc.
31.11. Alorica
31.12. Sutherland Global Services
31.13. WNS Global Services
31.14. TaskUs
31.15. Transcom WorldWide AB

32. Global Call Center Outsourcing Market Competitive Benchmarking

33. Global Call Center Outsourcing Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Call Center Outsourcing Market

35. Call Center Outsourcing Market Future Outlook and Potential Analysis

35.1 Call Center Outsourcing Market In 2028 - Countries Offering Most New Opportunities
35.2 Call Center Outsourcing Market In 2028 - Segments Offering Most New Opportunities
35.3 Call Center Outsourcing Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer