Shared Services Center Global Market Report 2024

Description

A Shared Service Center (SSC) is a centralized unit within an organization designed to consolidate and execute specific functions or services for multiple departments, divisions, or business units. The main objective of establishing a shared service center is to enhance operational efficiency, streamline processes, and achieve cost reductions by centralizing common administrative, support, or back-office functions that were previously decentralized across various departments or locations.

The primary types of Shared Services Centers (SSCs) include business strategy, operational strategy, and others. Business strategy pertains to the decisions, actions, and plans that an organization employs to achieve its long-term goals and objectives. Its components encompass software, services, consulting, integration, and maintenance. This approach finds application in various industries such as banking, financial services, and insurance (BFSI), media and entertainment, manufacturing, healthcare, information technology and telecommunications, retail, hospitality, and other sectors.

The shared services center market research report is one of a series of new reports from The Business Research Company that provides shared services center market statistics, including shared services center industry global market size, regional shares, competitors with shared services center market share, detailed shared services center market segments, market trends, and opportunities, and any further data you may need to thrive in the shared services center industry. This shared services center market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The shared service center market size has grown exponentially in recent years. It will grow from $0.09 billion in 2023 to $0.11 billion in 2024 at a compound annual growth rate (CAGR) of 23.8%. The growth observed in the historical period can be attributed to factors such as achieving cost efficiency, standardization of processes, changes in the regulatory environment, globalization, expansion initiatives, and the pursuit of enhanced service quality.

The shared service center market size is expected to see exponential growth in the next few years. It will grow to $0.26 billion in 2028 at a compound annual growth rate (CAGR) of 23.3%. The anticipated growth in the forecast period can be attributed to a heightened focus on digital transformation, increasing demand for data analytics, the implementation of globalization and localization strategies, and a growing awareness of cybersecurity concerns. Major trends expected in the forecast period include an increased emphasis on intelligent automation, a continued focus on digital transformation, an enhanced employee experience, the adoption of hybrid work models, and the implementation of advanced data security measures.

The increasing demand for remote work and virtual service delivery is poised to drive the growth of the shared services center (SSC) market. Remote work, involving working outside a traditional office environment, and virtual service delivery, providing services without physical, face-to-face interactions, have gained widespread acceptance. Shared service centers offer scalability, flexibility, and cost efficiency, enabling the effective management and maintenance of services irrespective of employee location. Notably, the U.S. Bureau of Labor Statistics reported a significant increase in remote work, from 24% in 2020 to 42% in 2021, highlighting the growing trend. Consequently, the demand for remote work and virtual service delivery is expected to fuel the expansion of the shared services center (SSC) market.

Prominent companies in the shared services center market are strategically directing investments towards the development of shared service centers to achieve operational excellence, cost savings, enhanced service quality, and strategic advantages. For example, in January 2024, Advantech, a Taiwan-based technology corporation, launched the ASEAN Shared Service Center. This center aims to provide services such as supply chain management, finance, and human resources to Advantech's clients in the ASEAN region. The establishment of the center aligns with Advantech's "China+1" strategy, focusing on expanding its footprint in Southeast Asia and diversifying operations while mitigating risks. By offering localized support and expertise, the center enables Advantech to better serve its clients in the region.

In November 2023, Vodafone Group plc, a UK-based telecommunications company, entered into a strategic partnership with Accenture plc to accelerate the commercialization of its shared operations. Through this collaboration, Vodafone aims to launch its shared services offering, streamline structural complexity, and create growth opportunities by leveraging Accenture's technology, industry, and transformation services, along with its talent development expertise. Accenture plc, an Ireland-based technological corporation, brings its expertise to enhance Vodafone's shared services capabilities.

Major companies operating in the shared services center market report are Accenture PLC, International Business Machines Corporation, Deloitte Touche Tohmatsu Limited, Novartis International AG, Abbott Laboratories, Oracle Corporation, KPMG, Broadcom Inc., SAP SE, Barclays PLC, Tata Consultancy Services Limited, Capgemini, Cognizant Technology Solutions Corp., Infosys Ltd., HCL Technologies Limited, Atos SE, Wipro Ltd., Nasdaq Inc., Western Union Financial Services Inc., Genpact Limited, Ahlstrom, Allen & Overy LLP, EXL Service Holdings Inc., Aspen Technology Inc., Intermedix Inc., PA Consulting Group Limited, Invest Lithuania

North America was the largest region in the shared service center market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the shared services center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the shared services center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The shared services center market includes revenues earned by entities by providing services such as services that often include functions such as finance, human resources, information technology, procurement, and other administrative tasks and related software solutions, training modules, consultancy and advisory services, document management solutions, and communication tools. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Shared Services Center Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on shared services center market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
Measure the impact of high global inflation on market growth.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
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Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for shared services center ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The shared services center market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Type: Business Strategy; Operational Strategy; Other Types
2) By Component: Software; Services; Consulting; Integration; Maintenance
3) By End-Use: Banking, Financial services and Insurance (BFSI); Media and Entertainment; Manufacturing; Healthcare; Information Technology and Telecom; Retail and Hospitality; Other End-Users
Companies Mentioned: Accenture PLC; International Business Machines Corporation; Deloitte Touche Tohmatsu Limited; Novartis International AG; Abbott Laboratories
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r16916

1. Executive Summary

2. Shared Services Center Market Characteristics

3. Shared Services Center Market Trends And Strategies

4. Shared Services Center Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Shared Services Center Market Size and Growth

5.1. Global Shared Services Center Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Shared Services Center Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Shared Services Center Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Shared Services Center Market Segmentation

6.1. Global Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Business Strategy
Operational Strategy
Other Types
6.2. Global Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Software
Services
Consulting
Integration
Maintenance
6.3. Global Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Banking, Financial services and Insurance (BFSI)
Media and Entertainment
Manufacturing
Healthcare
Information Technology and Telecom
Retail and Hospitality
Other End-Users

7. Shared Services Center Market Regional And Country Analysis

7.1. Global Shared Services Center Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Shared Services Center Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Shared Services Center Market

8.1. Asia-Pacific Shared Services Center Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Shared Services Center Market

9.1. China Shared Services Center Market Overview
9.2. China Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Shared Services Center Market

10.1. India Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Shared Services Center Market

11.1. Japan Shared Services Center Market Overview
11.2. Japan Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Shared Services Center Market

12.1. Australia Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Shared Services Center Market

13.1. Indonesia Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Shared Services Center Market

14.1. South Korea Shared Services Center Market Overview
14.2. South Korea Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Shared Services Center Market

15.1. Western Europe Shared Services Center Market Overview
15.2. Western Europe Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Shared Services Center Market

16.1. UK Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Shared Services Center Market

17.1. Germany Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Shared Services Center Market

18.1. France Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Shared Services Center Market

19.1. Italy Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Shared Services Center Market

20.1. Spain Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Shared Services Center Market

21.1. Eastern Europe Shared Services Center Market Overview
21.2. Eastern Europe Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Shared Services Center Market

22.1. Russia Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Shared Services Center Market

23.1. North America Shared Services Center Market Overview
23.2. North America Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Shared Services Center Market

24.1. USA Shared Services Center Market Overview
24.2. USA Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Shared Services Center Market

25.1. Canada Shared Services Center Market Overview
25.2. Canada Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Shared Services Center Market

26.1. South America Shared Services Center Market Overview
26.2. South America Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Shared Services Center Market

27.1. Brazil Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Shared Services Center Market

28.1. Middle East Shared Services Center Market Overview
28.2. Middle East Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Shared Services Center Market

29.1. Africa Shared Services Center Market Overview
29.2. Africa Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Shared Services Center Market Competitive Landscape And Company Profiles

30.1. Shared Services Center Market Competitive Landscape
30.2. Shared Services Center Market Company Profiles
- 30.2.1. Accenture PLC
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. International Business Machines Corporation
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Deloitte Touche Tohmatsu Limited
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Novartis International AG
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Abbott Laboratories
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Shared Services Center Market Other Major And Innovative Companies

31.1. Oracle Corporation
31.2. KPMG
31.3. Broadcom Inc.
31.4. SAP SE
31.5. Barclays PLC
31.6. Tata Consultancy Services Limited
31.7. Capgemini
31.8. Cognizant Technology Solutions Corp.
31.9. Infosys Ltd.
31.10. HCL Technologies Limited
31.11. Atos SE
31.12. Wipro Ltd.
31.13. Nasdaq Inc.
31.14. Western Union Financial Services Inc.
31.15. Genpact Limited

32. Global Shared Services Center Market Competitive Benchmarking

33. Global Shared Services Center Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Shared Services Center Market

35. Shared Services Center Market Future Outlook and Potential Analysis

35.1 Shared Services Center Market In 2028 - Countries Offering Most New Opportunities
35.2 Shared Services Center Market In 2028 - Segments Offering Most New Opportunities
35.3 Shared Services Center Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer