PUBLISHER: The Business Research Company | PRODUCT CODE: 1751033
PUBLISHER: The Business Research Company | PRODUCT CODE: 1751033
A kiosk is a self-service terminal that allows users to access services or information without direct assistance. These digital or physical units are equipped with interactive touchscreens, software, and hardware that facilitate transactions, data entry, or service navigation. Kiosks are commonly used in public spaces to streamline operations, enhance customer experiences, and reduce wait times.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The main types in the kiosk market include bank kiosks, vending kiosks, ticketing kiosks, patient interactive kiosks, casino kiosks, and information kiosks. Bank kiosks are self-service electronic terminals found in branches or public locations, enabling customers to perform basic banking transactions without the need for teller assistance. These kiosks are deployed using cloud or on-premise solutions and serve various end-user industries, such as banking and financial services, healthcare, retail, hospitality, and transportation.
The kiosk market research report is one of a series of new reports from The Business Research Company that provides kiosk market statistics, including kiosk industry global market size, regional shares, competitors with an kiosk market share, detailed kiosk market segments, market trends and opportunities, and any further data you may need to thrive in the kiosk industry. This kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The kiosk market size has grown rapidly in recent years. It will grow from$31.62 billion in 2024 to $36.78 billion in 2025 at a compound annual growth rate (CAGR) of 16.3%. The growth during the historic period can be attributed to the increasing demand for automation in service sectors, the rising adoption of self-service kiosks in retail, a stronger focus on customer convenience, growing investment in interactive technology, and the expanded deployment of kiosks in banking and financial services.
The kiosk market size is expected to see rapid growth in the next few years. It will grow to$66.58 billion in 2029 at a compound annual growth rate (CAGR) of 16.0%. The growth during the forecast period can be attributed to the rising adoption of contactless solutions, the growth of smart city initiatives, increasing demand in healthcare and transportation sectors, the rise of digital payment systems, and the growing demand in quick service restaurants. Key trends in the forecast period include advancements in touchscreen technology, the integration of AI and IoT in kiosks, connectivity with mobile devices, the incorporation of cloud-based kiosk management, and advancements in biometric authentication.
The growing demand for self-service solutions is expected to drive the expansion of the kiosk market in the future. Self-service refers to systems where individuals can complete tasks or access services independently, without assistance from another person, such as an employee or agent. This shift towards self-service is largely driven by consumers' increasing desire for convenience and efficiency. People are increasingly opting for contactless, quick, and straightforward interactions, especially in high-traffic environments such as banks, retail outlets, and transportation hubs. Kiosks provide easy access to services such as banking, ticketing, and information, helping users avoid long waits. Their ease of use enhances customer satisfaction, encouraging businesses to adopt more kiosk-based solutions. For example, in January 2024, Bankrate LLC, a US-based financial services firm, reported that 71% of consumers prefer digital banking, with millennials leading at 74%. While 97% of users rate their digital banking experience positively and 79% find it more accessible, 38% still prefer in-person branches for access, with 46% citing convenience and 30% raising concerns about security. Thus, the growing demand for self-service is significantly fueling the growth of the kiosk market.
Major companies in the kiosk sector are focusing on innovations such as self-service kiosks to enhance customer experiences, boost operational efficiency, and meet the increasing demand for contactless services. These kiosks streamline transactions, reduce wait times, and offer 24/7 service, especially in retail, banking, and healthcare industries. For example, in December 2024, Bank of Baroda, an India-based commercial banking institution, launched phygital branches that combine physical and digital banking services. These hybrid branches integrate self-service and assisted service options, providing a flexible banking experience tailored to different customer needs. The phygital model merges the traditional comfort of branch banking with the innovation and efficiency of modern technology.
In April 2024, Advantech Co. Ltd., a Taiwan-based computer manufacturing company, acquired AURES Technologies for an undisclosed amount. This acquisition allows Advantech to strengthen its global presence in the intelligent retail sector by integrating AURES Technologies' expertise in point-of-sale (POS) and kiosk solutions. The deal enhances Advantech's product offerings and bolsters its position in the European market. AURES Technologies is a France-based company specializing in POS and kiosk technology.
Major players in the kiosk market are Samsung Electronics, Fujitsu Limited, NCR Corporation, Diebold Nixdorf, Glory Global Solutions (International) Limited, SITA, Nexcom International Co. Ltd., iQmetrix, IER SAS, KIOSK Information Systems, Embross, Evoke Creative Ltd., Frank Mayer and Associates Inc, Meridian Kiosks, REDYREF Interactive Kiosks, Olea Kiosks Inc., Source Technologies, Hitachi-Omron Terminal Solutions Corp., DynaTouch, GRG Banking Equipment Co. Ltd.
North America was the largest region in the kiosk market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in kiosk report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
The countries covered in the kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The kiosk market consists of revenues earned by entities by providing services such as self-service transactions, information dissemination, ticketing, bill payments, product ordering, wayfinding, and customer engagement. The market value includes the value of related goods sold by the service provider or included within the service offering. The kiosk market also includes sales of self-service kiosks, interactive kiosks, vending machines, ticketing kiosks, digital signage, payment terminals, and hardware. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Kiosk Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on kiosk market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for kiosk ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The kiosk market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.