PUBLISHER: The Business Research Company | PRODUCT CODE: 1813737
PUBLISHER: The Business Research Company | PRODUCT CODE: 1813737
A retail interactive kiosk is a self-service terminal located in retail environments, equipped with interactive touchscreens to engage customers. These kiosks offer a range of services including product information lookups, self-checkouts, and virtual try-ons, aiming to enhance the customer experience, streamline operations, and drive sales in retail stores.
The primary types of retail interactive kiosks include informational kiosks, interactive content kiosks, wayfinding kiosks, product promotion kiosks, vending kiosks, and others. Informational kiosks are interactive computer terminals or stands commonly found in public spaces such as airports, shopping malls, museums, libraries, and government buildings. They incorporate various components including hardware, software, and services, and utilize different technologies such as touch-based, gesture-based, and voice-activated interfaces.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a profound impact on the retail and wholesale sector, particularly in areas such as sourcing, inventory management, and pricing strategies. Increased duties on imported consumer goods including electronics, apparel, furniture, and packaged foods have driven up procurement costs, forcing many retailers and wholesalers to either raise prices for consumers or absorb the financial hit. Small and mid-sized businesses, which often lack pricing leverage, are especially at risk, facing tighter margins and reduced competitiveness. Supply chain disruptions and international shipping uncertainties have further strained inventory cycles. At the same time, retaliatory tariffs from overseas markets have diminished export opportunities for U.S. brands, curbing potential revenue growth. In response, many companies are pivoting to domestic and regional suppliers, bolstering supply chain resilience, and leveraging data-driven demand forecasting to manage cost fluctuations and sustain customer satisfaction.
The retail interactive kiosk market research report is one of a series of new reports from The Business Research Company that provides retail interactive kiosk market statistics, including retail interactive kiosk industry global market size, regional shares, competitors with a retail interactive kiosk market share, detailed retail interactive kiosk market segments, market trends and opportunities, and any further data you may need to thrive in the retail interactive kiosk industry. This retail interactive kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The retail interactive kiosk market size has grown strongly in recent years. It will grow from $6.4 billion in 2024 to $7 billion in 2025 at a compound annual growth rate (CAGR) of 9.3%. The growth in the historic period can be attributed to improvement in customer experience, efficiency and cost reduction, data collection and analytics, brand differentiation and expansion of omni-channel retail.
The retail interactive kiosk market size is expected to see rapid growth in the next few years. It will grow to $10.31 billion in 2029 at a compound annual growth rate (CAGR) of 10.2%. The growth in the forecast period can be attributed to integration with ai and machine learning, contactless and hygienic solutions, enhanced personalization, augmented reality (AR) and virtual try-on and expanded use cases beyond retail. Major trends in the forecast period include mobile integration, modular and customizable solutions, cloud-based management, sustainability and eco-friendly design and interactive content and gamification.
The forecast of 10.2% growth over the next five years reflects a slight reduction of 0.1% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. Tariffs targeting touchscreen panels and embedded computing modules are likely to raise costs for interactive kiosks, limiting their deployment in physical retail locations. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The retail sector's increasing demand is expected to drive the growth of the retail interactive kiosk market in the future. The retail sector encompasses businesses selling goods and services to consumers for personal or household use, driven by factors such as changing consumer preferences, population growth, lifestyle changes, and disposable income. Retail interactive kiosks are utilized in this sector to enhance customer experience, improve operational efficiency, boost sales, and gain insights into consumer behavior. For example, according to the National Retail Federation, annual retail sales in the USA rose from $4.61 trillion in 2021 to $4.94 trillion in 2022, indicating a 7% increase. Therefore, the growing demand in the retail sector is fueling the expansion of the retail interactive kiosk market.
Key players in the retail interactive kiosk market are prioritizing the development of innovative solutions, exemplified by the KMC-W, to remain competitive and address evolving client needs. The KMC-W is an interactive self-service display built on the Windows OS, offering superior functionality, reliability, and user experience. For instance, Samsung Electronics Co. Ltd. introduced the KMC-W in May 2023, featuring a 24-inch interactive display powered by the 11th Gen Intel Core Processor. It provides high-performance computing power, compatibility with major point-of-sale and property management system software, and various CPU options for greater flexibility.
In December 2023, Redyref Interactive Kiosks acquired LiveWIRE Digital to enhance its market presence, expand service offerings, and improve capabilities in developing cutting-edge self-service kiosk solutions. LiveWIRE Digital, a UK-based kiosk manufacturer, specializes in interactive kiosk software and services for various industries, including retail. This strategic acquisition strengthens Redyref Interactive Kiosks' position in delivering innovative self-service solutions to clients.
Major companies operating in the retail interactive kiosk market are Panasonic Corporation, International Business Machines Corporation (IBM), NCR Voyix Corporation, Diebold Nixdorf Incorporated, Advantech Co Ltd., Elo Touch Solutions Inc., Acrelec Group, ZIVELO LLC, Advanced Kiosks LLC, Source Technologies LLC, Frank Mayer And Associates Inc., KIOSK Information Systems, Meridian Kiosks LLC, MetroClick Inc., Olea Kiosks Inc., Peerless Industries Inc. (Peerless-AV), REDYREF Interactive Kiosks Inc., VeriFone Inc., Pyramid Computer GmbH, Lilitab LLC, SlabbKiosks, DynaTouch Corporation of America, Kiosk Group Inc., OptConnect Holdings LLC, Storm Interface Ltd., Protouch Manufacturing Ltd., Kiosk Solutions Magazine
North America was the largest region in the retail interactive kiosk market in 2024. The regions covered in the retail interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the retail interactive kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The retail interactive kiosk market consists of revenues earned by entities by providing services such as product information, product catalog browsing, order placement, inventory check, language translation, loyalty program access, digital signage, and advertising. The market value includes the value of related goods sold by the service provider or included within the service offering. The retail interactive kiosk market also includes sales of touch-screen displays, computers or kiosk controllers, input devices, printers, sensors, cameras, and wayfinding systems, and navigation systems. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Retail Interactive Kiosk Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on retail interactive kiosk market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for retail interactive kiosk ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The retail interactive kiosk market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.