Global Interactive Kiosk Market: Analysis By Component, By Type, By End-Use Industry, By Region Size and Trends with Impact of COVID-19 and Forecast up to 2030

Description

List of Tables

Interactive kiosks are self-contained computing terminals that provide digital content and information for various purposes. Interactive kiosks are also sometimes referred to as Electronic kiosks. Interactive Kiosks are used in many different industries, such as the travel, malls, restaurants, and healthcare industries, as they allow an easy way to obtain personal information from users. The functionality of the interactive kiosk is limited to the hardware that can be put inside it and to the engineering applied to a specific solution. They typically feature touchscreens, but can also include other interactive elements like buttons, voice recognition, or card readers. The global interactive kiosk value stood at US$34.26 billion in 2024, and is expected to reach US$54.51 billion by 2030.

Interactive kiosks provide an interactive environment to gauge information or facilitate an action for self-service. This action includes product displays for sale, information displays for multimedia, etc. The factors such as the widespread adoption of self-service technology across various industries, the shift towards digital and automated solutions in customer service to reduce operational costs and improve service efficiency, and growing adoption of kiosks among retailers to improve interactivity with consumers through extensive product information display and rising investment by private companies in interactive kiosks have contributed in the growth of the interactive kiosk market. The market is characterized by innovations that integrate advanced technologies such as AI, biometrics, and wireless connectivity to make kiosks more interactive and efficient. In the forthcoming years, technological advancements such as the adoption of artificial intelligence, machine learning, near-field communication (NFC), radio-frequency identification (RFID), and others in security and digital payment solutions are likely to help in the industry expansion and adoption of the interactive kiosks. The market is expected to grow at a CAGR of 8.26% over the projected period of 2025-2030.

Market Segmentation Analysis:

By Component: The report provides the bifurcation of the global interactive kiosk market into three components namely, Hardware, Software, and Services. The hardware segment held the major share of the global Interactive Kiosk market. The growth of the segment is driven by the growing installation of kiosks in several sectors including entertainment, education and commerce, rising adoption of interactive displays in the retail sector, declining prices of kiosk's display, and increasing number of malls and public outing spaces.

By Type: The global interactive kiosk market can be divided into five segments, on the basis of type, namely, ATM Kiosks, Self-service Kiosks, Vending Kiosks, Check-in Kiosks, and Other types. The ATM kiosks segment held the highest share in the market. Digital transformation initiatives and growing ICT spending are expected to spur the demand for ATMs in the market. The integration of advanced features like interactive teller machines (ITMs) that enable video conferencing with remote tellers, along with capabilities for card-less transactions, loan payments, and extended service hours, has further strengthened this segment's market position. Additionally, financial institutions have been actively upgrading their ATM units to include more complex functions such as currency conversion, bill payments, and even purchasing financial products directly through the machine.

By End-use Industry: According to end-use Industry, the global interactive kiosk market can be divided into seven segments namely, Retail, BFSI, Airports, Government, Hospitality, Entertainment & Gaming, and Others. The retail segment held the major share, owing to its multiple use cases. Interactive kiosks are being mounted at grocery stores, department stores, specialty retailers, and convenience stores. These retail kiosks provide convenient services to customers, including wayfinding directories, non-stock product ordering, employee info, company information, product lookup, and targeted offers. This benefits customer awareness and provides an enhanced channel for retailers to improve their serviceability.

By Region: The report provides insight into the global interactive kiosk market based on regions namely, North America, Europe, Asia Pacific, and ROW. North America is the largest region of global interactive kiosk market, owing to growing adoption of kiosks at airports and increasing demand for vending machines. North America's pioneering role in technological innovation and early adoption of digital solutions significantly contribute to this dominance.

In 2024, the US remained the largest interactive kiosk market within the North America. In the US, interactive kiosk market is primarily driven by the widespread use of interactive kiosks at airports. Moreover, the early adoption of advanced technologies in the region, growing customer demand for personalized services, and increasing investment in kiosks from various industry verticals to enhance customer satisfaction are the significant factors that would encourage the demand for interactive kiosks in the US over the forecasted period.

Asia Pacific is the fastest growing market for Interactive Kiosks, with China leading the way, followed by Japan. Asia Pacific interactive kiosk market is expected to grow significantly during the forecasted period, owing to the rising adoption of kiosk in industries such as railways, retail industry, entertainment, airports and healthcare, favorable government initiatives and programs supporting self-service facilities, high usage of interactive kiosk in the telecommunication sector, escalating number of vending machines, and rising transactions through debit & credit cards. The growing production of kiosks for public information across several industrial sectors in countries such as China, Japan, and South Korea, a major revenue-generating economy, is expected to boost the regional market growth.

In 2024, China remained the largest Interactive Kiosks market within the Asia Pacific. The Interactive Kiosks System industry in China has been growing strongly over the past few years. This is due to the rise of organized retail, BFSI, tourism, and healthcare industries

Market Dynamics:

Growth Drivers: The global interactive kiosk market has been rapidly growing over the past few years, due to factors such as rapid urbanization, rising demand for interactive kiosks from industries such as the retail sector, entertainment and BFSI, increasing demand for interactive kiosks at airports, escalating preference for contactless payments, technological advancements, etc. The rising demand for interactive kiosks from industries such as the retail sector, entertainment, BFSI, and others is a crucial factor driving the market growth. Major players such as Samsung Electronics, Nexcom International Co. Ltd., NCR Corporation, and others are investing by entering into strategic partnerships and collaborating with others to develop advanced kiosks based on the AI platform. Also, kiosks have been around in the airline industry over two decades, but with limited application. However, with the increasing focus for avoiding delays and long queues at airports, both passengers and airlines are increasingly preferring various self-service kiosks for check-in, boarding, bag recovery, document scanning, and flight rebooking at airports.

Challenges: However, the global interactive kiosk market growth would be negatively impacted by various challenges such as, high installation and maintenance cost, security risks associated with interactive kiosks, etc. The use of interactive kiosks still witness a low acceptance rate in many regions due to the high installation cost. Moreover, the expenditure continues to rise with the maintenance of hardware and software components to ensure smooth operations. The cost is also dependent on design, function, and location-indoors or outdoors.

Trends: The global interactive kiosk market is projected to grow at a fast pace during the forecasted period, due to fast adoption of cloud computing, focus on inclusivity and accessibility initiatives, software innovations, integration of intelligent personal assistant and knowledge navigator technology. This widespread adoption of cloud technology has revolutionized how kiosks operate, enabling real-time updates, remote management capabilities, and seamless integration with various payment platforms, including Android Pay and Apple Pay. The cloud infrastructure allows businesses to maintain consistent content across multiple touch screen kiosks locations while providing the flexibility to update information instantly based on changing market conditions or promotional strategies.

Competitive Landscape:

The competitive landscape of the interactive kiosk market is marked by a variety of players vying for market share in this rapidly evolving sector. These entities range from established kiosk manufacturers to tech giants and specialized component suppliers. Manufacturers are constantly striving to develop kiosks that offer enhanced features, and convenience. The ability to offer comprehensive kiosks that cater to the diverse needs of consumers is crucial in gaining a competitive edge in the market. The key players are constantly investing in strategic initiatives, such as new product launch, introducing their products to emerging markets, partnerships and more, to maintain a competitive edge in this market. For instance, In August 2023, a partnership was formed between NCR VOYIX Corporation and Autobooks Inc. which is a cloud-based accounting software provider. The partnership would also develop a seamless integration between Autobook's payment processing software with NCR VOYIX's payment processing platform NCR VOYIX Payments. With this, small businesses will have the ability to accept payments, manage finances and track sales all in a single solution.

The key players of the market are:

NCR Voyix Corporation

Diebold Nixdorf, Incorporated

Zebra Technologies Corp

Advantech Co., Ltd.

KIOSK Information Systems

Slabb Kiosks

Meridian Kiosks

Advanced Kiosks

Embross

Glory Global Solutions (International) Limited

Olea Kiosks Inc.

Peerless-AV

1. Executive Summary

2. Introduction

2.1 Interactive Kiosk: An Overview
- 2.1.1 Definition of Interactive Kiosks
- 2.1.2 Benefits of Interactive Kiosk
2.2 Interactive Kiosk Segmentation: An Overview
- 2.2.1 Interactive Kiosk Segmentation

3. Global Market Analysis

3.1 Global Interactive Kiosk Market: An Analysis
- 3.1.1 Global Interactive Kiosk Market: An Overview
- 3.1.2 Global Interactive Kiosk Market by Value
- 3.1.3 Global Interactive Kiosk Market by Component
- 3.1.4 Global Interactive Kiosk Market by Type
- 3.1.5 Global Interactive Kiosk Market by End-Use Industry
- 3.1.6 Global Interactive Kiosk Market by Region
3.2 Global Interactive Kiosk Market: Component Analysis
- 3.2.1 Global Interactive Kiosk Market by Component: An Overview
- 3.2.2 Global Hardware Interactive Kiosk Market by Value
- 3.2.3 Global Software Interactive Kiosk Market by Value
- 3.2.4 Global Services Interactive Kiosk Market by Value
3.3 Global Interactive Kiosk Market: Type Analysis
- 3.3.1 Global Interactive Kiosk Market by Type: An Overview
- 3.3.2 Global ATM Interactive Kiosk Market by Value
- 3.3.3 Global Self-Service Interactive Kiosk Market by Value
- 3.3.4 Global Vending Interactive Kiosk Market by Value
- 3.3.5 Global Check-in Interactive Kiosk Market by Value
- 3.3.6 Global Other Types Interactive Kiosk Market by Value
3.4 Global Interactive Kiosk Market: End-use Industry Analysis
- 3.4.1 Global Interactive Kiosk Market by End-use Industry: An Overview
- 3.4.2 Global Retail Interactive Kiosk Market by Value
- 3.4.3 Global BFSI Interactive Kiosk Market by Value
- 3.4.4 Global Airports Interactive Kiosk Market by Value
- 3.4.5 Global Government Interactive Kiosk Market by Value
- 3.4.6 Global Hospitality Interactive Kiosk Market by Value
- 3.4.7 Global Entertainment & Gaming Interactive Kiosk Market by Value
- 3.4.8 Global Other End-use Industries Interactive Kiosk Market by Value

4. Regional Market Analysis

4.1 North America Interactive Kiosk Market: An Analysis
- 4.1.1 North America Interactive Kiosk Market: An Overview
- 4.1.2 North America Interactive Kiosk Market by Value
- 4.1.3 North America Interactive Kiosk Market by Region
- 4.1.4 The US Interactive Kiosk Market by Value
- 4.1.5 Canada Interactive Kiosk Market by Value
- 4.1.6 Mexico Interactive Kiosk Market by Value
4.2 Europe Interactive Kiosk Market: An Analysis
- 4.2.1 Europe Interactive Kiosk Market: An Overview
- 4.2.2 Europe Interactive Kiosk Market by Value
- 4.2.3 Europe Interactive Kiosk Market by Region
- 4.2.4 Germany Interactive Kiosk Market by Value
- 4.2.5 UK Interactive Kiosk Market by Value
- 4.2.6 France Interactive Kiosk Market by Value
- 4.2.7 Rest of Europe Interactive Kiosk Market by Value
4.3 Asia Pacific Interactive Kiosk Market: An Analysis
- 4.3.1 Asia Pacific Interactive Kiosk Market: An Overview
- 4.3.2 Asia Pacific Interactive Kiosk Market by Value
- 4.3.3 Asia Pacific Interactive Kiosk Market by Region
- 4.3.4 China Interactive Kiosk Market by Value
- 4.3.5 Japan Interactive Kiosk Market by Value
- 4.3.6 India Interactive Kiosk Market by Value
- 4.3.7 Rest of Asia Pacific Interactive Kiosk Market by Value
4.4 ROW Interactive Kiosk Market: An Analysis
- 4.4.1 Rest of the World Interactive Kiosk Market: An Overview
- 4.4.2 Rest of the World Interactive Kiosk Market by Value

5. Impact of COVID-19

5.1 Impact of COVID-19 on Global Interactive Kiosk Market
5.2 Post-COVID-19 Impact on Global Interactive Kiosk Market

6. Market Dynamics

6.1 Growth Driver
- 6.1.1 Rapid Urbanization
- 6.1.2 Rising Demand for Self-Service Kiosks Across Retail, Entertainment, and BFSI Industry
- 6.1.3 Increasing Demand for Interactive Kiosks at Airports
- 6.1.4 Escalating Preference for Contactless Payments
- 6.1.5 Technological Advancements
6.2 Challenges
- 6.2.1 High Installation and Maintenance Cost
- 6.2.2 Security Risks Associated with Interactive Kiosks
- 6.2.3 Stringent Government Regulations
6.3 Market Trends
- 6.3.1 Fast Adoption of Cloud Computing
- 6.3.2 Focus on Inclusivity and Accessibility Initiatives
- 6.3.3 Software Advancements and User Experience Enhancements
- 6.3.4 Integration of Intelligent Personal Assistant and Knowledge Navigator Technology

7. Competitive Landscape

7.1 Global Interactive Kiosk Market: Competitive Landscape

8. Company Profiles

8.1 NCR Voyix Corporation
- 8.1.1 Business Overview
- 8.1.2 Operating Segments
- 8.1.3 Business Strategy
8.2 Diebold Nixdorf, Incorporated
- 8.2.1 Business Overview
- 8.2.2 Operating Segments
- 8.2.3 Business Strategy
8.3 Zebra Technologies Corp
- 8.3.1 Business Overview
- 8.3.2 Operating Segments
- 8.3.3 Business Strategy
8.4 Advantech Co., Ltd.
- 8.4.1 Business Overview
- 8.4.2 Operating Segments
- 8.4.3 Business Strategy
8.5 KIOSK Information Systems
- 8.5.1 Business Overview
- 8.5.2 Business Strategy
8.6 Slabb Kiosks
- 8.6.1 Business Overview
8.7 Meridian Kiosks
- 8.7.1 Business Overview
- 8.7.2 Business Strategy
8.8 Advanced Kiosks
- 8.8.1 Business Overview
8.9 Embross
- 8.9.1 Business Overview
8.10 Glory Global Solutions (International) Limited
- 8.10.1 Business Overview
- 8.10.2 Business Strategy
8.11 Olea Kiosks(R) Inc.
- 8.11.1 Business Overview
8.12 Peerless-AV
- 8.12.1 Business Overview
- 8.12.2 Business Strategy

List of Figures

Figure 1: Benefits of Interactive Kiosk
Figure 2: Interactive Kiosk Segmentation
Figure 3: Global Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 4: Global Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 5: Global Interactive Kiosk Market by Component; 2024 (Percentage, %)
Figure 6: Global Interactive Kiosk Market by Type; 2024 (Percentage, %)
Figure 7: Global Interactive Kiosk Market by End-Use Industry; 2024 (Percentage, %)
Figure 8: Global Interactive Kiosk Market by Region; 2024 (Percentage, %)
Figure 9: Global Hardware Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 10: Global Hardware Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 11: Global Software Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 12: Global Software Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 13: Global Services Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 14: Global Services Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 15: Global ATM Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 16: Global ATM Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 17: Global Self-Service Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 18: Global Self-Service Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 19: Global Vending Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 20: Global Vending Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 21: Global Check-in Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 22: Global Check-in Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 23: Global Other Types Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 24: Global Other Types Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 25: Global Retail Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 26: Global Retail Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 27: Global BFSI Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 28: Global BFSI Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 29: Global Airports Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 30: Global Airports Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 31: Global Government Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 32: Global Government Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 33: Global Hospitality Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 34: Global Hospitality Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 35: Global Entertainment & Gaming Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 36: Global Entertainment & Gaming Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 37: Global Other End-use Industries Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 38: Global Other End-use Industries Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 39: North America Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 40: North America Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 41: North America Interactive Kiosk Market by Region; 2024 (Percentage, %)
Figure 42: The US Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 43: The US Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 44: Canada Interactive Kiosk Market by Value; 2020-2024 (US$ Million)
Figure 45: Canada Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 46: Mexico Interactive Kiosk Market by Value; 2020-2024 (US$ Million)
Figure 47: Mexico Interactive Kiosk Market by Value; 2025-2030 (US$ Million)
Figure 48: Europe Interactive Kiosk Market by Value; 2020-2024 (US$ Million)
Figure 49: Europe Interactive Kiosk Market by Value; 2025-2030 (US$ Million)
Figure 50: Europe Interactive Kiosk Market by Region; 2024 (Percentage, %)
Figure 51: Germany Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 52: Germany Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 53: UK Interactive Kiosk Market by Value; 2020-2024 (US$ Million)
Figure 54: UK Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 55: France Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 56: France Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 57: Rest of Europe Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 58: Rest of Europe Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 59: Asia Pacific Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 60: Asia Pacific Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 61: Asia Pacific Interactive Kiosk Market by Region; 2024 (Percentage, %)
Figure 62: China Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 63: China Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 64: Japan Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 65: Japan Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 66: India Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 67: India Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 68: Rest of Asia Pacific Interactive Kiosk Market by Value; 2020-2024 (US$ Billion)
Figure 69: Rest of Asia Pacific Interactive Kiosk Market by Value; 2025-2030 (US$ Billion)
Figure 70: Rest of the World Interactive Kiosk Market by Value; 2020-2024 (US$ Million)
Figure 71: Rest of the World Interactive Kiosk Market by Value; 2025-2030 (US$ Million)
Figure 72: Global Urban Population; 2019-2023 (Billion)
Figure 73: Global Public Cloud Services Spending; 2023-2025 (US$ Billion)
Figure 74: NCR Voyix Corporation Total Revenue by Segments; 2023 (Percentage, %)
Figure 75: Diebold Nixdorf, Incorporated Net Sales by Segments; 2024 (Percentage, %)
Figure 76: Zebra Technologies Corp Net Sales by Segments; 2024 (Percentage, %)
Figure 77: Advantech Co., Ltd. Revenue by Segments; 2023 (Percentage, %)