Healthcare Chatbots Global Market Report 2025

Healthcare chatbots are computer programs created to simulate conversations with human users in the healthcare industry. These chatbots are programmed to undertake various tasks, including booking appointments, assessing symptoms, providing vaccination reminders, and more. They can be integrated into diverse platforms such as websites, messaging apps, and voice assistants.

The primary components of healthcare chatbots include software and services. Software refers to the program or application that runs the chatbot, dictating its functionality and features. Deployment models for these chatbots include on-premise and cloud-based models, applied in scenarios such as symptoms checking, appointment scheduling and monitoring, and providing medical and drug information assistance. The end users of healthcare chatbots encompass patients, healthcare providers, insurance companies, and others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The healthcare chatbots market research report is one of a series of new reports from The Business Research Company that provides healthcare chatbots market statistics, including healthcare chatbots industry global market size, regional shares, competitors with a healthcare chatbots market share, detailed healthcare chatbots market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare chatbots industry. This healthcare chatbots market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The healthcare chatbots market size has grown exponentially in recent years. It will grow from $0.44 billion in 2024 to $0.54 billion in 2025 at a compound annual growth rate (CAGR) of 23.8%. The growth in the historic period can be attributed to increasing healthcare costs, shortage of healthcare professionals, patient engagement initiatives, rise of telehealth services, demand for immediate healthcare information, regulatory support for digital health.

The healthcare chatbots market size is expected to see exponential growth in the next few years. It will grow to $1.53 billion in 2029 at a compound annual growth rate (CAGR) of 29.7%. The growth in the forecast period can be attributed to integration with electronic health records, expansion of remote patient monitoring, increasing mental health awareness, personalized medicine adoption, cybersecurity measures. Major trends in the forecast period include integration with health apps and platforms, natural language processing (NLP) advancements, voice-enabled healthcare chatbots, virtual health assistants for remote monitoring, AI-based diagnostic chatbots.

The forecast of 29.7% growth over the next five years reflects a modest reduction of 0.4% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. As tariffs increase the cost of cloud-hosted infrastructure and speech-processing chips, the scalability and affordability of healthcare chatbots in the U.S. may be constrained. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growing demand for virtual health assistance is anticipated to accelerate the expansion of the healthcare chatbot market in the future. Virtual health assistance leverages digital technologies to deliver healthcare services and information to patients remotely. Telemedicine represents a type of virtual health assistance that utilizes communication technologies to link patients with healthcare providers. Healthcare chatbots integrated with virtual health assistance facilitate access to these services. For example, a July 2023 report from Rock Health, a US-based seed fund supporting digital health startups, indicated that in 2022, 80% of respondents had utilized telemedicine for healthcare at least once, marking an 8-percentage point increase from 72% in 2021. Notably, the most significant growth was observed among individuals aged 55 and older, with a 12-percentage point rise to 76% from 64%. Consequently, the increasing demand for virtual health assistance will propel the healthcare chatbot market forward.

The rising shortage of healthcare professionals is expected to drive the growth of the healthcare chatbot market in the coming years. This shortage refers to the gap between the number of qualified healthcare workers and the demand for healthcare services. Healthcare chatbots are instrumental in mitigating the shortage of healthcare professionals by automating various tasks and offering basic healthcare support, such as symptom checking, appointment scheduling, and medical guidance. These chatbots have emerged as a cost-effective and scalable solution to bridge the gap, providing essential services like symptom checking and triage. For instance, a report from Oracle, a US-based computer technology company, revealed in January 2023 that nearly 6.5 million healthcare workers are projected to retire permanently by 2026, while only 1.9 million would replace them, resulting in a deficit of over 4 million workers nationwide if current labor trends continue. Thus, the increasing shortage of healthcare professionals is fueling the growth of the healthcare chatbot market.

Technological advancements are a prominent trend in the healthcare chatbot market. Leading companies within this sector are concentrating on innovation to maintain their market positions. For example, in March 2022, Ivy.ai, Inc., a US-based information technology firm, launched Genie, a self-building chatbot technology. This uniquely designed, highly sophisticated chatbot and live chat platform creates pre-trained and conversational chatbots capable of understanding specialized content. The software includes an intuitive setup assistant, enabling companies to swiftly begin using the platform.

Major players in the healthcare chatbot market are developing advanced platforms by harnessing technologies like Artificial Intelligence (AI) to democratize analytics in the medical domain. AI refers to the simulation of human intelligence in machines programmed to think and learn like humans. For instance, in October 2023, Mendel.ai, a US provider of clinical AI platforms, launched Hypercube, an AI platform that integrates both structured and unstructured medical data, allowing users to ask free-text questions and obtain specific patient data outcomes. Hypercube stands out due to its hybrid system, which combines a language model trained on medical records with a symbolic system. This methodology enables users to engage with medical data using natural language queries, resulting in efficient and accurate outcomes.

In March 2022, Microsoft, a US-based technology company, acquired Nuance Communications for an undisclosed sum. This acquisition will empower UnitedHealth Group to provide top-tier conversational AI and ambient intelligence using Microsoft's secure and trusted industry cloud capabilities, enabling providers to deliver more affordable, effective, and accessible healthcare. Nuance Communications Inc. is a US-based software technology company specializing in conversational AI and intelligent chatbots for the healthcare sector.

Major companies operating in the healthcare chatbots market include Your.MD Ltd., HealthTap Inc., Sensely Inc., Buoy Health Inc., Infermedica, Babylon Health, Baidu Inc., Ada Digital Health Ltd., Woebot Labs Inc., GYANT.Com Inc., Microsoft Corporation, Inbenta Holdings Inc., Anboto Labs, Conversa Health Inc., Memora Health Inc., K Health Inc., HealthJoy, Mediktor, Catalia Health, 2Morrow Inc., PharmAssistant, Fern Health, 98point6 Technologies, HealthTensor

North America was the largest region in the healthcare chatbots market in 2024. The regions covered in the healthcare chatbots market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the healthcare chatbots market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The healthcare chatbot market includes revenues earned by entities by providing informative, conversational, and prescriptive chatbots. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Healthcare Chatbots Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on healthcare chatbots market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

• Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
• Assess the impact of key macro factors such as geopolitical conflicts, trade policies and tariffs, post-pandemic supply chain realignment, inflation and interest rate fluctuations, and evolving regulatory landscapes.
• Create regional and country strategies on the basis of local data and analysis.
• Identify growth segments for investment.
• Outperform competitors using forecast data and the drivers and trends shaping the market.
• Understand customers based on the latest market shares.
• Benchmark performance against key competitors.
• Suitable for supporting your internal and external presentations with reliable high quality data and analysis
• Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
• All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for healthcare chatbots ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The healthcare chatbots market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Software; Services
• 2) By Deployment Model: On-Premise Model; Cloud-Based Model
• 3) By Application: Symptoms Check; Appointment Scheduling And Monitoring; Medical And Drug Information Assistance; Other Applications
• 4) By End User: Patients; Healthcare Providers; Insurance Companies; Other End Users
• Subsegments:
• 1) By Software: AI-Powered Chatbot Platforms; Virtual Health Assistants; Symptom Checkers; Appointment Scheduling Tools
• 2) By Services: Implementation Services; Maintenance And Support Services; Training And Consulting Services; Integration Services
• Companies Mentioned: Your.MD Ltd.; HealthTap Inc.; Sensely Inc.; Buoy Health Inc.; Infermedica; Babylon Health; Baidu Inc.; Ada Digital Health Ltd.; Woebot Labs Inc.; GYANT.Com Inc.; Microsoft Corporation; Inbenta Holdings Inc.; Anboto Labs; Conversa Health Inc.; Memora Health Inc.; K Health Inc.; HealthJoy; Mediktor; Catalia Health; 2Morrow Inc.; PharmAssistant; Fern Health; 98point6 Technologies; HealthTensor
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time Series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery Format: PDF, Word and Excel Data Dashboard.