Cognitive Operations Global Market Report 2025

Cognitive operations pertain to the processes and decisions within an organization that harness cognitive capabilities, enabling them to sense, respond, and learn. These operations encompass how individuals acquire, process, store, and utilize information.

The primary components of cognitive operations consist of solutions and services. Solutions typically refer to software applications or technological tools designed to address specific challenges or fulfill particular needs across various domains. They cater to organizations of various sizes, including large enterprises and small and medium-sized enterprises (SMEs), and can be deployed through modes such as cloud-based or on-premises. These solutions are utilized for various applications including information technology operations analytics, application performance management, infrastructure management, network analytics, security analytics, among others. They find application across diverse industries such as BFSI (Banking, Financial Services, and Insurance), healthcare and life sciences, IT and telecommunications, retail and e-commerce, manufacturing, government, media and entertainment, and other verticals.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The cognitive operations market research report is one of a series of new reports from The Business Research Company that provides cognitive operations market statistics, including cognitive operations industry global market size, regional shares, competitors with cognitive operations market share, detailed cognitive operations market segments, market trends, and opportunities, and any further data you may need to thrive in the cognitive operations industry. This cognitive operations market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cognitive operations market size has grown exponentially in recent years. It will grow from $13.17 billion in 2024 to $16.19 billion in 2025 at a compound annual growth rate (CAGR) of 22.9%. The growth in the historic period can be attributed to increasing cyber threats, rising incidents of cyberattacks, incident response challenges, growing sophistication of malware, global connectivity.

The cognitive operations market size is expected to see exponential growth in the next few years. It will grow to $34.75 billion in 2029 at a compound annual growth rate (CAGR) of 21.0%. The growth in the forecast period can be attributed to increasing adoption of iot, cloud security requirements, zero trust security models, evolving threat landscape, advanced persistent threats. Major trends in the forecast period include increased integration with cloud security, ai-driven threat intelligence, continuous adaptive risk and trust assessment, privacy-preserving technologies, collaborative threat intelligence sharing.

The forecast of 21.0% growth over the next five years reflects a modest reduction of 0.2% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Higher duties on automation tools and real-time analytics software sourced from Germany and India may elevate operational costs and reduce efficiency in U.S.-based cognitive operations platforms. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The surge in digital transformation is expected to drive the growth of the cognitive operations market in the coming years. Digital transformation involves the strategic integration and optimization of digital technologies, data-driven processes, and innovative business models to enhance operational efficiency, customer experiences, and overall competitiveness within an organization. By leveraging advanced technologies such as artificial intelligence and machine learning, digital transformation enhances cognitive operations by automating routine tasks, analyzing large data sets for informed decision-making, and enabling adaptive, efficient, and intelligent business processes. For example, in 2023, Eurostat, a Luxembourg-based statistical office of the European Union, reported that in 2022, 70% of all EU businesses reached a basic level of digital intensity, with small and medium-sized enterprises (SMEs) at 69%, about 20 percentage points behind the EU's 2030 target, while large businesses achieved 98%. Therefore, the rise in digital transformation is fueling the growth of the cognitive operations market.

Key players in the cognitive operations market are introducing innovative products such as cognitive AI platforms to gain a competitive advantage. A cognitive AI platform integrates cognitive computing capabilities such as machine learning, natural language processing, and pattern recognition to simulate human-such as intelligence and decision-making processes. For instance, in November 2023, Burson Cohn & Wolfe launched the Decipher Index, a platform utilizing cognitive artificial intelligence (AI) to forecast upcoming global macro trends. Developed in collaboration with Limbik, the Decipher Index identifies over 20 macro themes shaping global interest in the next 12 months, providing businesses with valuable insights to anticipate potential crises or capitalize on emerging opportunities. Powered by cognitive AI, the platform continuously analyzes data to offer real-time updates and regional rankings across various themes. It aims to equip leaders with proactive decision-making capabilities in a dynamic and transformative landscape.

In December 2022, Tecnotree, a Finland-based provider of digital transformation solutions, acquired CognitiveScale for an undisclosed amount. With this acquisition, Tecnotree seeks to strengthen its 5G monetization capabilities and enhance customer experiences, which will broaden telecom use cases and facilitate expansion into new sectors such as healthcare and fintech. CognitiveScale, a US-based company, is renowned for its innovative AI-powered software that helps organizations enhance decision-making and customer engagement through intelligent insights.

Major companies operating in the cognitive operations market report are Alphabet Inc., Microsoft Corporation, AppDynamics, International Business Machines Corporation (IBM), Cisco Systems Inc., Broadcom Inc., VMware Inc., ServiceNow Inc., SAS Institute Inc., Micro Focus International PLC, Splunk Inc., BMC Software, Inc., Palantir Technologies Inc., Dynatrace LLC, New Relic Inc., Sumo Logic, Kofax Inc., HCL Technologies, ScienceLogic Inc., CA Technologies, Corvil, Interlink Software Services Ltd., Bay Dynamics Inc., DEVO Technology Inc., Risc Networks, Loom Systems Inc., Correlata Solutions Inc., Cloudfabrix Software Inc., Logz.io, Zenoss Inc.

North America was the largest region in the cognitive operations market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cognitive operations market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the cognitive operations market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The cognitive operations market consists of revenues earned by entities by providing services such as cognitive computing, predictive analytics, natural language processing, machine learning, security solutions, and consulting services. The market value includes the value of related goods sold by the service provider or included within the service offering. The cognitive operations market also includes sales of cognitive automation software, cognitive decision support systems, visualization tools, augmented Reality (AR), and virtual reality (VR) systems which are used in providing the services. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cognitive Operations Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cognitive operations market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

• Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
• Assess the impact of key macro factors such as geopolitical conflicts, trade policies and tariffs, post-pandemic supply chain realignment, inflation and interest rate fluctuations, and evolving regulatory landscapes.
• Create regional and country strategies on the basis of local data and analysis.
• Identify growth segments for investment.
• Outperform competitors using forecast data and the drivers and trends shaping the market.
• Understand customers based on the latest market shares.
• Benchmark performance against key competitors.
• Suitable for supporting your internal and external presentations with reliable high quality data and analysis
• Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
• All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for cognitive operations ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The cognitive operations market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Solutions; Services
• 2) By Organization Size: Large Enterprise; SMEs
• 3) By Deployment Mode: Cloud; On-Premises
• 4) By Application: IT Operations Analytics; Application Performance Management; Infrastructure Management; Network Analytics; Security Analytics; Other Applications
• 5) By Vertical: BFSI (Banking, Financial Services, And Insurance); Healthcare And Life Science; IT And Telecom; Retail And eCommerce; Manufacturing; Government; Media And Entertainment; Other Verticals
• Subsegments:
• 1) By Solutions: Cognitive Analytics Tools; Machine Learning Solutions; Natural Language Processing (NLP) Solutions; Robotic Process Automation (RPA); Decision Management Systems
• 2) By Services: Consulting Services; Implementation And Integration Services; Managed Services; Training And Support Services
• Companies Mentioned: Alphabet Inc.; Microsoft Corporation; AppDynamics; International Business Machines Corporation (IBM); Cisco Systems Inc.; Broadcom Inc.; VMware Inc.; ServiceNow Inc.; SAS Institute Inc.; Micro Focus International Plc; Splunk Inc.; BMC Software, Inc.; Palantir Technologies Inc.; Dynatrace LLC; New Relic Inc.; Sumo Logic; Kofax Inc.; HCL Technologies; ScienceLogic Inc.; CA Technologies; Corvil; Interlink Software Services Ltd; Bay Dynamics Inc.; DEVO Technology Inc.; Risc Networks; Loom Systems Inc.; Correlata Solutions Inc.; Cloudfabrix Software Inc.; Logz.io; Zenoss Inc.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time Series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery Format: PDF, Word and Excel Data Dashboard.