PUBLISHER: The Business Research Company | PRODUCT CODE: 1849429
PUBLISHER: The Business Research Company | PRODUCT CODE: 1849429
Salesforce services comprise a suite of cloud-based tools and applications designed for customer relationship management (CRM), including features such as marketing automation and application development. These services are aimed at improving business processes and customer interactions, enabling organizations to effectively manage sales, marketing, and customer service operations within a centralized and scalable framework.
The primary types of Salesforce services include planning, management, and implementation. Salesforce services planning involves strategizing and executing the deployment and utilization of Salesforce's suite of tools and solutions to optimize business processes and enhance customer relationship management. Deployment options for these services include on-premise, cloud, and hybrid solutions, covering applications such as sales cloud, service cloud, marketing cloud, application cloud, commerce cloud, and analytics. These services cater to various industry verticals including banking, financial services and insurance (BFSI), healthcare and life sciences, media and telecom, retail and consumer packaged goods, government, manufacturing, energy and utilities, among others.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.
The salesforce services research report is one of a series of new reports from The Business Research Company that provides salesforce services market statistics, including the salesforce services industry's global market size, regional shares, competitors with a salesforce services market share, detailed salesforce services market segments, market trends and opportunities, and any further data you may need to thrive in the salesforce services industry. This salesforce services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The salesforce services market size has grown rapidly in recent years. It will grow from $12.67 billion in 2024 to $14.5 billion in 2025 at a compound annual growth rate (CAGR) of 14.5%. The growth in the historic period can be attributed to increased demand for CRM solutions, cloud adoption trends, digital transformation initiatives, globalization of businesses, and the rise of mobile technology.
The salesforce services market size is expected to see rapid growth in the next few years. It will grow to $24.64 billion in 2029 at a compound annual growth rate (CAGR) of 14.2%. The growth in the forecast period can be attributed to continued digital transformation efforts, expanding adoption of AI and automation, increasing focus on customer experience, growing demand for industry-specific solutions, and the rise of subscription-based pricing models. Major trends in the forecast period include the proliferation of AI-driven analytics, deeper integration with IoT devices, augmented reality applications for customer engagement, expansion of low-code/no-code development platforms, and emphasis on sustainability and ethical practices.
The forecast of 14.2% growth over the next five years reflects a modest reduction of 0.5% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. If tariffs increase costs for offshore customization, implementation, or support services, Salesforce clients may face longer rollout times and higher consulting fees. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The burgeoning significance of digital transformation is poised to drive the expansion of the salesforce services market in the foreseeable future. Digital transformation involves the comprehensive integration of digital technologies throughout an organization to fundamentally alter its operations and value delivery to customers. Its growing prominence stems from its ability to enhance operational efficiency, foster customer engagement, and confer competitive advantages across various industries. Within the realm of salesforce services, digital transformation streamlines sales processes, improves customer engagement, and facilitates data-driven decision-making, leading to heightened efficiency and revenue growth. For example, between April 2022 and April 2023, the UK's government digital and data profession experienced a 19% growth, indicating a response to crucial digital skills needs, with 32 civil service organizations adopting the common government digital and data pay framework, underscoring the pivotal role of digital transformation in driving the salesforce services market forward.
Key players in the salesforce services market are concentrating on the development of cutting-edge solutions, such as generative artificial intelligence (AI) technology, to optimize customer support processes and enrich user experiences. Generative AI technology, which autonomously generates content, insights, and solutions, aids sales teams in personalizing customer interactions, predicting trends, and refining strategies to enhance sales performance and engagement. For instance, Salesforce Inc. introduced Einstein 1 Field Service Edition in March 2024, a new package aimed at revolutionizing field service operations by integrating real-time insights, advanced features, and AI capabilities. This edition is designed to bolster technician productivity and operational efficiency, transforming field service appointments into revenue-generating opportunities. It facilitates easy appointment scheduling for customers and enables technicians to remotely monitor and assist through video sessions, thereby reducing the necessity for on-site visits.
In November 2023, Accenture plc bolstered its salesforce services portfolio by acquiring Incapsulate LLC, a digital transformation consulting firm based in the US, for an undisclosed sum. This strategic move enhances Accenture's ability to drive digital transformation and unlock business value for clients, particularly in the insurance and public sector industries. The acquisition of Incapsulate LLC underscores Accenture's commitment to accelerating digital transformation and reinforces its position as a leader in the salesforce services market.
Major companies operating in the salesforce services market are Microsoft Corporation, AT&T Inc., Dell Technologies Inc., Siemens AG, Deloitte Touche Tohmatsu Limited, Accenture plc, Intel Corporation, International Business Machines Corporation (IBM), Oracle Corporation, SAP SE, Tata Consultancy Services Limited, Salesforce Inc, NTT DATA Corporation, Capgemini SE, Cognizant Technology Solutions Corporation, Adobe Inc., DXC Technology (DXC), Wipro Limited, Tech Mahindra Limited, Vertiba Inc., Micro Focus International plc, Avenga LLC, Verint Systems Inc, Peeklogic LLC
North America was the largest region in the salesforce services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the salesforce services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the salesforce services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The salesforce services market includes revenues earned by entities by providing services such as sales automation, lead generation, and sales analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Salesforce Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on salesforce services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for salesforce services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The salesforce services market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.