PUBLISHER: The Business Research Company | PRODUCT CODE: 1873027
PUBLISHER: The Business Research Company | PRODUCT CODE: 1873027
A port digital queuing platform is a technology-driven system developed to manage and optimize the movement of trucks, cargo, and personnel within port environments. It replaces traditional manual or physical queues with virtual scheduling, enabling vehicles and shipments to be processed according to designated digital time slots. By leveraging real-time data, automation, and communication tools, the platform minimizes congestion, reduces waiting times, and enhances overall operational efficiency.
The primary components of port digital queuing platforms include software, hardware, and services. Software encompasses the digital applications and systems that facilitate real-time scheduling, queue allocation, and traffic flow optimization in port operations. These platforms can be deployed using on-premises or cloud-based models and are utilized across various applications, including passenger management, cargo management, vehicle management, ticketing, and others. The major end-users include commercial ports, passenger ports, container terminals, and related facilities.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The swift increase in U.S. tariffs and the ensuing trade tensions in spring 2025 are significantly affecting the transport services sector by driving up costs for vehicles, spare parts, and fuel, key inputs often sourced from tariff-affected regions. Freight operators, logistics providers, and public transportation systems are facing squeezed profit margins as higher equipment and maintenance costs coincide with limited ability to pass on these expenses to customers due to competitive pressures. The uncertainty has also delayed fleet modernization and the adoption of greener, more efficient vehicles, slowing progress toward sustainability goals. To adapt, transport firms are optimizing route planning, investing in fuel efficiency technologies, renegotiating supplier contracts, and exploring collaborative logistics models to share costs and mitigate the impact of higher tariffs.
The port digital queuing platform market research report is one of a series of new reports from The Business Research Company that provides port digital queuing platform market statistics, including the port digital queuing platform industry global market size, regional shares, competitors with the port digital queuing platform market share, detailed port digital queuing platform market segments, market trends, and opportunities, and any further data you may need to thrive in the port digital queuing platform industry. This port digital queuing platform market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The port digital queuing platform market size has grown rapidly in recent years. It will grow from $0.75 billion in 2024 to $0.87 billion in 2025 at a compound annual growth rate (CAGR) of 16.3%. The growth during the historic period can be attributed to increasing congestion at international ports, rising delays caused by manual queue management, the growth in container traffic driven by expanding global trade, increasing demand for greater transparency in port operations, and the growing need to streamline truck flow at port terminals.
The port digital queuing platform market size is expected to see rapid growth in the next few years. It will grow to $1.58 billion in 2029 at a compound annual growth rate (CAGR) of 15.9%. The growth in the forecast period is expected to be driven by the expanding adoption of smart port technologies, the increasing demand for real-time scheduling and coordination, mounting pressure to lower carbon emissions from idling trucks, rising investments in digital infrastructure by port authorities, and a greater emphasis on automating port gate operations. Key trends during the forecast period include advancements in AI-powered queuing and traffic prediction tools, deeper integration of queuing systems with terminal operating systems, the creation of cloud-native queue management platforms, innovations in mobile-based driver communication tools, and progress in applying digital twin technology for port traffic management.
The increasing cargo and passenger volumes are expected to drive the growth of the port digital queuing platform market in the coming years. This rise is fueled by growing global trade and travel demand, which increases the movement of goods and people through ports to support economic activities and tourism. Port digital queuing platforms enhance the management of these growing volumes by streamlining the flow of goods and passengers, reducing wait times, and improving overall operational efficiency across terminals. For example, in November 2024, a report by the Welsh Government (Llywodraeth Cymru) indicated that in 2023, 455,000 lorries and unaccompanied trailers passed through Welsh ports to and from Ireland, representing a 5.9% increase compared to 2022. Additionally, sea passenger traffic in 2023 rose by 5.5% compared to the previous year. These increases in cargo and passenger volumes are therefore fueling the growth of the port digital queuing platform market.
Key players in the port digital queuing platform market are focusing on technological innovations, particularly the development of cloud-based queue management platforms to improve scalability, accessibility, and real-time optimization of customer flow. Such cloud-based solutions offer centralized control, remote deployment, and seamless integration with digital customer touchpoints, making them ideal for the complex and dynamic environment of ports. For instance, in June 2022, Qmatic, a Sweden-based system software company, launched the Qmatic Experience Cloud, a cloud-based platform designed to enable real-time virtual queuing, appointment scheduling, and data-driven analytics through a secure and scalable infrastructure. This innovation aids port authorities and terminal operators by reducing IT complexity and operational silos while improving the customer experience across both physical and digital service points. The solution is designed to support decentralized, high-traffic environments such as ports by streamlining passenger and cargo flow through intelligent journey management.
In July 2025, Allegion plc, an Ireland-based security products and solutions company, acquired Waitwhile for an undisclosed amount. This acquisition aims to strengthen Allegion's position in the smart access and seamless entry solutions market by integrating Waitwhile's cloud-based, AI-driven queuing and scheduling platform into its offerings. This integration enables more personalized, efficient, and secure people flow experiences across commercial and institutional spaces. Waitwhile, a US-based technology company, specializes in AI-powered virtual waitlist and scheduling software designed to enhance customer flow and experience.
Major players in the port digital queuing platform market are DP World Limited, Wipro Limited, PSA International Pte Ltd, Wartsila Corporation, APM Terminals B.V., Infor Inc., PortLink Global Inc., DAKOSY Datenkommunikationssysteme GmbH, CNS Ltd, Port of Antwerp-Bruges NV/SA, Truck Check-In BV, CyberLogitec Co. Ltd., Qmatic AB, Portbase B.V., SOGET S.A., Hamburg Port Consulting GmbH, Kale Logistics Solutions Pvt. Ltd., Innovez-One Pvt. Ltd., Systems Navigator Co. Ltd., and Qminder Inc.
North America was the largest region in the port digital queuing platform market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in port digital queuing platform report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
The countries covered in the port digital queuing platform market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The port digital queuing platform market consists of revenues earned by entities by providing services such as customer flow management analytics, real-time dashboard monitoring, appointment scheduling modules, and hardware installation and maintenance services. The market value includes the value of related goods sold by the service provider or included within the service offering. The port digital queuing platform market also includes sales of ticketing kiosks, digital signage displays, self-service check-in terminals, queue status display screens, and barcode scanners. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Port Digital Queuing Platform Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on port digital queuing platform market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for port digital queuing platform ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The port digital queuing platform market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.