Queue Management System Market Size and Forecasts, Global and Regional Share, Trends, and Growth Opportunity Analysis Report Coverage: By Type, Component, and Application

List of Tables

The Queue Management System Market was valued at US$ 482.73 million in 2022 and is expected to reach US$ 738.97 million by 2030; it is estimated to record a CAGR of 5.5% from 2022 to 2030.

The rapid growth in population is increasing customers queues in hospitals, retail shops, clinics, airports, and other facilities, which is one of the major factors fueling the growth of the queue management system market. The growing population has resulted an unorganized queue, which cause frustration among the crowd and deteriorate the service quality. In addition, at the time of peak business hours, the rush in the queue continues to surge, and this results in loss of service quality as the staff tries to manage the queue manually. According to Midlands Technical College data of January 2022, companies are losing their potential customers due to poor service and customer dissatisfaction. The data estimated that poor customer service incurred a loss on business, ranging from US$ 75 billion to US$ 1.6 trillion per year, owing to long queues, cost-cutting strategies, lack of understanding of customer desires, and sacrificing customer satisfaction for growth, among other issues. This loss in revenue is projected to increase in the coming years, which shifts customer preference to competitors' products, thus resulting in the loss of potential customers. Offering enhanced service quality is of utmost importance among service providers, irrespective of the industry. With an objective to efficiently manage the queue and improve service quality, respective service providers opt for queue management solutions, boosting the growth of the queue management system market.

Automated queuing systems enable customers to check their queuing status at their convenience, which further allows them to utilize the waiting time on other work, propelling the growth of the queue management system market. Several service providers such as Wavetec, and Qmatic have procured and installed automated queue management systems, which automatically request shoppers/customers to move toward the next accessible counter. This eases the workflow, reduces customer waiting time, and improves staff and customer interaction, thereby upgrading the service quality. Thus, these benefits of the queue management system attract a significant number of service providers across industries, driving the growth of the queue management system market.

As the passenger count continues to escalate, airports are challenged with the continuous demand for innovative solutions to control long queues. Per the International Air Transport Association (IATA), in March 2023, air traffic increased by 52.4% globally, which indicates an increased preference for airways facilities among consumers for traveling. Airports face a significant challenge in maintaining an organized queue at the ticketing counter, screening area, and customs section. Hence, there is a high demand for sophisticated solutions that enable the easing of passenger throughput, thereby enhancing service efficiency and return on investment (ROI). As a result, the adoption of the queue management system is on the rise among airports. Thus, the rising focus on service quality enhancement in various sectors drives the queue management system market growth.

In terms of technology adoption, Japan is considered one of the most forefront countries in the world. Both businesses and governments have already adopted queue management systems significantly. According to Seiryo Electric, Docomo shops in Japan have implemented queue management systems in over 600 stores in 2015. The early adoption of such technologies further offers lucrative opportunities for the market. Additionally, a growing number of startups that are continuously focusing on developing advanced technologies are driving the queue management system market. For instance, in January 2020, Queue Q established its subsidiary QueQ Japan Co., Ltd. in Japan. The company was established with the aim of increasing its market presence by offering an online queuing system to customers in Japan. The growing adoption of online queue management systems in stores is anticipated to fuel the queue management system market growth.

Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, and AKIS Technologies UAB are among the key queue management system market players profiled in the report. Several other major queue management system market players were studied and analyzed during this market research study to get a holistic view of the market and its ecosystem. The queue management system market report provides detailed market insights, which helps the key players strategize their growth.

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Product Code: TIPRE00010671

1. Introduction

1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. Queue Management System Market Landscape

4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
- 4.3.1 List of Vendors in Value Chain:

5. Queue Management System Market - Key Industry Dynamics

5.1 Drivers
- 5.1.1 Rising Focus on Service Quality Enhancement in Various Sectors
- 5.1.2 Increasing Demand in Healthcare Sector
- 5.1.3 Increasing Adoption to Manage Customer Traffic and Retain Customers
5.2 Market Restraints
- 5.2.1 Tremendous Growth in E-commerce Worldwide
- 5.2.2 Evolution of Mobile Apps by BFSI Sector
5.3 Market Opportunities
- 5.3.1 Implementing Artificial Intelligence in Queue Management System
5.4 Future Trends
- 5.4.1 Escalating Demand for Virtual Queue System
5.5 Impact of Drivers and Restraints:

6. Queue Management System Market - Global Market Analysis

6.1 Queue Management System Market Overview
6.2 Queue Management System Market Revenue (US$ Million), 2022 - 2030
6.3 Queue Management System Market Forecast and Analysis

7. Queue Management System Market Analysis - Type

7.1 Virtual Queuing
- 7.1.1 Overview
- 7.1.2 Virtual Queuing Market Revenue and Forecasts To 2030 (US$ Million)
7.2 Linear Queuing
- 7.2.1 Overview
- 7.2.2 Linear Queuing Market Revenue and Forecasts To 2030 (US$ Million)

8. Queue Management System Market Analysis - Component

8.1 Solution
- 8.1.1 Overview
- 8.1.2 Solution Market Revenue and Forecasts To 2030 (US$ Million)
8.2 Services
- 8.2.1 Overview
- 8.2.2 Services Market Revenue and Forecasts To 2030 (US$ Million)

9. Queue Management System Market Analysis - Application

9.1 BFSI
- 9.1.1 Overview
- 9.1.2 BFSI Market Revenue and Forecasts To 2030 (US$ Million)
9.2 Hospitals
- 9.2.1 Overview
- 9.2.2 Hospitals Market Revenue and Forecasts To 2030 (US$ Million)
9.3 Retail Outlets
- 9.3.1 Overview
- 9.3.2 Retail Outlets Market Revenue and Forecasts To 2030 (US$ Million)
9.4 Utility Service Providers and Airports
- 9.4.1 Overview
- 9.4.2 Utility Service Providers and Airports Market Revenue and Forecasts To 2030 (US$ Million)
9.5 Restaurants
- 9.5.1 Overview
- 9.5.2 Restaurants Market Revenue and Forecasts To 2030 (US$ Million)
9.6 Government Offices
- 9.6.1 Overview
- 9.6.2 Government Offices Market Revenue and Forecasts To 2030 (US$ Million)
9.7 Others
- 9.7.1 Overview
- 9.7.2 Others Market Revenue and Forecasts To 2030 (US$ Million)

10. Queue Management System Market - Geographical Analysis

10.1 North America
- 10.1.1 North America Queue Management System Market Overview
- 10.1.2 North America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
- 10.1.3 North America Queue Management System Market Breakdown by Type
  - 10.1.3.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
- 10.1.4 North America Queue Management System Market Breakdown by Component
  - 10.1.4.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
- 10.1.5 North America Queue Management System Market Breakdown by Application
  - 10.1.5.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
- 10.1.6 North America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
  - 10.1.6.1 US Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.1.6.1.1 US Queue Management System Market Breakdown by Type
    - 10.1.6.1.2 US Queue Management System Market Breakdown by Component
    - 10.1.6.1.3 US Queue Management System Market Breakdown by Application
  - 10.1.6.2 Canada Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.1.6.2.1 Canada Queue Management System Market Breakdown by Type
    - 10.1.6.2.2 Canada Queue Management System Market Breakdown by Component
    - 10.1.6.2.3 Canada Queue Management System Market Breakdown by Application
  - 10.1.6.3 Mexico Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.1.6.3.1 Mexico Queue Management System Market Breakdown by Type
    - 10.1.6.3.2 Mexico Queue Management System Market Breakdown by Component
    - 10.1.6.3.3 Mexico Queue Management System Market Breakdown by Application
10.2 Europe
- 10.2.1 Europe Queue Management System Market Overview
- 10.2.2 Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
- 10.2.3 Europe Queue Management System Market Breakdown by Type
  - 10.2.3.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Type
- 10.2.4 Europe Queue Management System Market Breakdown by Component
  - 10.2.4.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Component
- 10.2.5 Europe Queue Management System Market Breakdown by Application
  - 10.2.5.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Application
- 10.2.6 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Countries
  - 10.2.6.1 France Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.2.6.1.1 France Queue Management System Market Breakdown by Type
    - 10.2.6.1.2 France Queue Management System Market Breakdown by Component
    - 10.2.6.1.3 France Queue Management System Market Breakdown by Application
  - 10.2.6.2 Germany Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.2.6.2.1 Germany Queue Management System Market Breakdown by Type
    - 10.2.6.2.2 Germany Queue Management System Market Breakdown by Component
    - 10.2.6.2.3 Germany Queue Management System Market Breakdown by Application
  - 10.2.6.3 UK Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.2.6.3.1 UK Queue Management System Market Breakdown by Type
    - 10.2.6.3.2 UK Queue Management System Market Breakdown by Component
    - 10.2.6.3.3 UK Queue Management System Market Breakdown by Application
  - 10.2.6.4 Italy Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.2.6.4.1 Italy Queue Management System Market Breakdown by Type
    - 10.2.6.4.2 Italy Queue Management System Market Breakdown by Component
    - 10.2.6.4.3 Italy Queue Management System Market Breakdown by Application
  - 10.2.6.5 Russia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.2.6.5.1 Russia Queue Management System Market Breakdown by Type
    - 10.2.6.5.2 Russia Queue Management System Market Breakdown by Component
    - 10.2.6.5.3 Russia Queue Management System Market Breakdown by Application
  - 10.2.6.6 Rest of Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.2.6.6.1 Rest of Europe Queue Management System Market Breakdown by Type
    - 10.2.6.6.2 Rest of Europe Queue Management System Market Breakdown by Component
    - 10.2.6.6.3 Rest of Europe Queue Management System Market Breakdown by Application
10.3 Asia Pacific Queue Management System Market
- 10.3.1 Overview
- 10.3.2 Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
- 10.3.3 Asia Pacific Queue Management System Market Breakdown by Type
  - 10.3.3.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Type
- 10.3.4 Asia Pacific Queue Management System Market Breakdown by Component
  - 10.3.4.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Component
- 10.3.5 Asia Pacific Queue Management System Market Breakdown by Application
  - 10.3.5.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Application
- 10.3.6 Queue Management System Market Breakdown by Countries
  - 10.3.6.1 Australia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.3.6.1.1 Australia Queue Management System Market Breakdown by Type
    - 10.3.6.1.2 Australia Queue Management System Market Breakdown by Component
    - 10.3.6.1.3 Australia Queue Management System Market Breakdown by Application
  - 10.3.6.2 China Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.3.6.2.1 China Queue Management System Market Breakdown by Type
    - 10.3.6.2.2 China Queue Management System Market Breakdown by Component
    - 10.3.6.2.3 China Queue Management System Market Breakdown by Application
  - 10.3.6.3 India Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.3.6.3.1 India Queue Management System Market Breakdown by Type
    - 10.3.6.3.2 India Queue Management System Market Breakdown by Component
    - 10.3.6.3.3 India Queue Management System Market Breakdown by Application
  - 10.3.6.4 Japan Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.3.6.4.1 Japan Queue Management System Market Breakdown by Type
    - 10.3.6.4.2 Japan Queue Management System Market Breakdown by Component
    - 10.3.6.4.3 Japan Queue Management System Market Breakdown by Application
  - 10.3.6.5 South Korea Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.3.6.5.1 South Korea Queue Management System Market Breakdown by Type
    - 10.3.6.5.2 South Korea Queue Management System Market Breakdown by Component
    - 10.3.6.5.3 South Korea Queue Management System Market Breakdown by Application
  - 10.3.6.6 Rest of Asia Pacific Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.3.6.6.1 Rest of Asia Pacific Queue Management System Market Breakdown by Type
    - 10.3.6.6.2 Rest of Asia Pacific Queue Management System Market Breakdown by Component
    - 10.3.6.6.3 Rest of Asia Pacific Queue Management System Market Breakdown by Application
10.4 Middle East & Africa
- 10.4.1 Middle East & Africa Queue Management System Market Overview
- 10.4.2 Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
- 10.4.3 Middle East & Africa Queue Management System Market Breakdown by Type
  - 10.4.3.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Type
- 10.4.4 Middle East & Africa Queue Management System Market Breakdown by Component
  - 10.4.4.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Component
- 10.4.5 Middle East & Africa Queue Management System Market Breakdown by Application
  - 10.4.5.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Application
- 10.4.6 Middle East & Africa Queue Management System Market Revenue and Forecasts and Analysis - By Countries
  - 10.4.6.1 South Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.4.6.1.1 South Africa Queue Management System Market Breakdown by Type
    - 10.4.6.1.2 South Africa Queue Management System Market Breakdown by Component
    - 10.4.6.1.3 South Africa Queue Management System Market Breakdown by Application
  - 10.4.6.2 Saudi Arabia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.4.6.2.1 Saudi Arabia Queue Management System Market Breakdown by Type
    - 10.4.6.2.2 Saudi Arabia Queue Management System Market Breakdown by Component
    - 10.4.6.2.3 Saudi Arabia Queue Management System Market Breakdown by Application
  - 10.4.6.3 UAE Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.4.6.3.1 UAE Queue Management System Market Breakdown by Type
    - 10.4.6.3.2 UAE Queue Management System Market Breakdown by Component
    - 10.4.6.3.3 UAE Queue Management System Market Breakdown by Application
  - 10.4.6.4 Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.4.6.4.1 Rest of Middle East & Africa Queue Management System Market Breakdown by Type
    - 10.4.6.4.2 Rest of Middle East & Africa Queue Management System Market Breakdown by Component
    - 10.4.6.4.3 Rest of Middle East & Africa Queue Management System Market Breakdown by Application
10.5 South & Central America
- 10.5.1 South & Central America Queue Management System Market Overview
- 10.5.2 South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
- 10.5.3 South & Central America Queue Management System Market Breakdown by Type
  - 10.5.3.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Type
- 10.5.4 South & Central America Queue Management System Market Breakdown by Component
  - 10.5.4.1 South & Central America Queue Management System Market and Forecasts and Analysis - By Component
- 10.5.5 South & Central America Queue Management System Market Breakdown by Application
  - 10.5.5.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Application
- 10.5.6 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
  - 10.5.6.1 Brazil Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.5.6.1.1 Brazil Queue Management System Market Breakdown by Type
    - 10.5.6.1.2 Brazil Queue Management System Market Breakdown by Component
    - 10.5.6.1.3 Brazil Queue Management System Market Breakdown by Application
  - 10.5.6.2 Argentina Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.5.6.2.1 Argentina Queue Management System Market Breakdown by Type
    - 10.5.6.2.2 Argentina Queue Management System Market Breakdown by Component
    - 10.5.6.2.3 Argentina Queue Management System Market Breakdown by Application
  - 10.5.6.3 Rest of South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    - 10.5.6.3.1 Rest of South & Central America Queue Management System Market Breakdown by Type
    - 10.5.6.3.2 Rest of South & Central America Queue Management System Market Breakdown by Component
    - 10.5.6.3.3 Rest of South & Central America Queue Management System Market Breakdown by Application

11. Queue Management System Market - Impact of COVID-19 Pandemic

11.1 Pre & Post Covid-19 Impact

12. Competitive Landscape

12.1 Heat Map Analysis By Key Players
12.2 Company Positioning & Concentration

13. Queue Management System Market Industry Landscape

13.1 Overview
13.2 Market Initiative
13.3 Product Development
13.4 Mergers & Acquisitions

14. Company Profiles

14.1 Q-MATIC Group AB
- 14.1.1 Key Facts
- 14.1.2 Business Description
- 14.1.3 Products and Services
- 14.1.4 Financial Overview
- 14.1.5 SWOT Analysis
- 14.1.6 Key Developments
14.2 Qminder Ltd
- 14.2.1 Key Facts
- 14.2.2 Business Description
- 14.2.3 Products and Services
- 14.2.4 Financial Overview
- 14.2.5 SWOT Analysis
- 14.2.6 Key Developments
14.3 Q-nomy Inc
- 14.3.1 Key Facts
- 14.3.2 Business Description
- 14.3.3 Products and Services
- 14.3.4 Financial Overview
- 14.3.5 SWOT Analysis
- 14.3.6 Key Developments
14.4 Skiplino
- 14.4.1 Key Facts
- 14.4.2 Business Description
- 14.4.3 Products and Services
- 14.4.4 Financial Overview
- 14.4.5 SWOT Analysis
- 14.4.6 Key Developments
14.5 Wavetec
- 14.5.1 Key Facts
- 14.5.2 Business Description
- 14.5.3 Products and Services
- 14.5.4 Financial Overview
- 14.5.5 SWOT Analysis
- 14.5.6 Key Developments
14.6 Aurionpro Solutions Ltd
- 14.6.1 Key Facts
- 14.6.2 Business Description
- 14.6.3 Products and Services
- 14.6.4 Financial Overview
- 14.6.5 SWOT Analysis
- 14.6.6 Key Developments
14.7 Advantech Co Ltd
- 14.7.1 Key Facts
- 14.7.2 Business Description
- 14.7.3 Products and Services
- 14.7.4 Financial Overview
- 14.7.5 SWOT Analysis
- 14.7.6 Key Developments
14.8 SEDCO Co Ltd
- 14.8.1 Key Facts
- 14.8.2 Business Description
- 14.8.3 Products and Services
- 14.8.4 Financial Overview
- 14.8.5 SWOT Analysis
- 14.8.6 Key Developments
14.9 Lavi Industries
- 14.9.1 Key Facts
- 14.9.2 Business Description
- 14.9.3 Products and Services
- 14.9.4 Financial Overview
- 14.9.5 SWOT Analysis
- 14.9.6 Key Developments
14.10 AKIS Technologies UAB
- 14.10.1 Key Facts
- 14.10.2 Business Description
- 14.10.3 Products and Services
- 14.10.4 Financial Overview
- 14.10.5 SWOT Analysis
- 14.10.6 Key Developments

15. Appendix

15.1 Word Index