VOIP Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Call Type, By Service Type, By End User, By Region, By Competition, 2020-2030F

Description

The Global VOIP Services Market, valued at USD 9.01 Billion in 2024, is projected to experience a CAGR of 13.05% to reach USD 18.81 Billion by 2030. Voice over Internet Protocol (VoIP) services enable voice communication and multimedia sessions over the Internet Protocol network, converting analog audio signals into digital data for transmission, thereby replacing traditional circuit-switched telephony.

Market Overview
Forecast Period	2026-2030
Market Size 2024	USD 9.01 Billion
Market Size 2030	USD 18.81 Billion
CAGR 2025-2030	13.05%
Fastest Growing Segment	BFSI
Largest Market	North America

Key Market Drivers

The primary drivers propelling the global Voice over Internet Protocol Services Market include significant cost efficiency and the expansion of remote and mobile workforces. Enterprises are increasingly adopting VoIP solutions to realize substantial operational savings, moving away from the expensive infrastructure and per-minute charges associated with traditional telephony. This shift enables businesses to reduce communication expenditures across domestic and international calls, facilitating predictable budgeting.

Key Market Challenges

Addressing persistent security vulnerabilities significantly impedes the Global Voice over Internet Protocol Services Market expansion. Concerns regarding the security of voice communication and sensitive data transmitted over IP networks directly undermine user confidence, hindering broader enterprise adoption, especially for mission-critical applications where uninterrupted and secure communication is paramount. The increasing frequency and sophistication of cyber threats lead to tangible service disruptions and potential data breaches. For example, according to NCTA - The Internet & Television Association, between June 2024 and June 2025, attacks on domestic communications networks resulted in 15,540 incidents, disrupting service for over 9.5 million customers nationwide.

Key Market Trends

The integration of Artificial Intelligence and Machine Learning in VoIP solutions represents a pivotal trend, enhancing the intelligence and efficiency of communication systems. These advanced capabilities move beyond basic voice transmission, enabling features such as real-time transcription, sentiment analysis, intelligent call routing, and AI-powered virtual assistants for customer interactions. For instance, Zoom reported over four million accounts enabled Zoom AI Companion, including 57% of Fortune 500 companies, as of October 2024, showcasing widespread adoption of AI-driven productivity tools in communication platforms. This integration allows businesses to automate routine tasks, improve response times, and provide more personalized customer experiences, fundamentally transforming contact center operations and internal collaboration.

Key Market Players

Cisco Systems, Inc
Microsoft Corporation
Verizon Communications Inc
AT&T Inc.
Tata Communications Limited
RingCentral Inc.
Zoom Video Communications, Inc.
8x8, Inc.
Nextiva, Inc.
Syndeo LLC (Broadvoice)

Report Scope:

In this report, the Global VOIP Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

VOIP Services Market, By Call Type:

International VoIP
Domestic VoIP

VOIP Services Market, By Service Type:

SIP Trunking
Hosted IP PBX
Managed IP PBX

VOIP Services Market, By End User:

IT and Telecom
BFSI
Government
Healthcare
Retail

VOIP Services Market, By Region:

North America
- United States
- Canada
- Mexico
Europe
- France
- United Kingdom
- Italy
- Germany
- Spain
Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
South America
- Brazil
- Argentina
- Colombia
Middle East & Africa
- South Africa
- Saudi Arabia
- UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global VOIP Services Market.

Available Customizations:

Global VOIP Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

1. Product Overview

1.1. Market Definition
1.2. Scope of the Market
- 1.2.1. Markets Covered
- 1.2.2. Years Considered for Study
- 1.2.3. Key Market Segmentations

2. Research Methodology

2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Key Industry Partners
2.4. Major Association and Secondary Sources
2.5. Forecasting Methodology
2.6. Data Triangulation & Validation
2.7. Assumptions and Limitations

3. Executive Summary

3.1. Overview of the Market
3.2. Overview of Key Market Segmentations
3.3. Overview of Key Market Players
3.4. Overview of Key Regions/Countries
3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global VOIP Services Market Outlook

5.1. Market Size & Forecast
- 5.1.1. By Value
5.2. Market Share & Forecast
- 5.2.1. By Call Type (International VoIP, Domestic VoIP)
- 5.2.2. By Service Type (SIP Trunking, Hosted IP PBX, Managed IP PBX)
- 5.2.3. By End User (IT and Telecom, BFSI, Government, Healthcare, Retail)
- 5.2.4. By Region
- 5.2.5. By Company (2024)
5.3. Market Map

6. North America VOIP Services Market Outlook

6.1. Market Size & Forecast
- 6.1.1. By Value
6.2. Market Share & Forecast
- 6.2.1. By Call Type
- 6.2.2. By Service Type
- 6.2.3. By End User
- 6.2.4. By Country
6.3. North America: Country Analysis
- 6.3.1. United States VOIP Services Market Outlook
  - 6.3.1.1. Market Size & Forecast
    - 6.3.1.1.1. By Value
  - 6.3.1.2. Market Share & Forecast
    - 6.3.1.2.1. By Call Type
    - 6.3.1.2.2. By Service Type
    - 6.3.1.2.3. By End User
- 6.3.2. Canada VOIP Services Market Outlook
  - 6.3.2.1. Market Size & Forecast
    - 6.3.2.1.1. By Value
  - 6.3.2.2. Market Share & Forecast
    - 6.3.2.2.1. By Call Type
    - 6.3.2.2.2. By Service Type
    - 6.3.2.2.3. By End User
- 6.3.3. Mexico VOIP Services Market Outlook
  - 6.3.3.1. Market Size & Forecast
    - 6.3.3.1.1. By Value
  - 6.3.3.2. Market Share & Forecast
    - 6.3.3.2.1. By Call Type
    - 6.3.3.2.2. By Service Type
    - 6.3.3.2.3. By End User

7. Europe VOIP Services Market Outlook

7.1. Market Size & Forecast
- 7.1.1. By Value
7.2. Market Share & Forecast
- 7.2.1. By Call Type
- 7.2.2. By Service Type
- 7.2.3. By End User
- 7.2.4. By Country
7.3. Europe: Country Analysis
- 7.3.1. Germany VOIP Services Market Outlook
  - 7.3.1.1. Market Size & Forecast
    - 7.3.1.1.1. By Value
  - 7.3.1.2. Market Share & Forecast
    - 7.3.1.2.1. By Call Type
    - 7.3.1.2.2. By Service Type
    - 7.3.1.2.3. By End User
- 7.3.2. France VOIP Services Market Outlook
  - 7.3.2.1. Market Size & Forecast
    - 7.3.2.1.1. By Value
  - 7.3.2.2. Market Share & Forecast
    - 7.3.2.2.1. By Call Type
    - 7.3.2.2.2. By Service Type
    - 7.3.2.2.3. By End User
- 7.3.3. United Kingdom VOIP Services Market Outlook
  - 7.3.3.1. Market Size & Forecast
    - 7.3.3.1.1. By Value
  - 7.3.3.2. Market Share & Forecast
    - 7.3.3.2.1. By Call Type
    - 7.3.3.2.2. By Service Type
    - 7.3.3.2.3. By End User
- 7.3.4. Italy VOIP Services Market Outlook
  - 7.3.4.1. Market Size & Forecast
    - 7.3.4.1.1. By Value
  - 7.3.4.2. Market Share & Forecast
    - 7.3.4.2.1. By Call Type
    - 7.3.4.2.2. By Service Type
    - 7.3.4.2.3. By End User
- 7.3.5. Spain VOIP Services Market Outlook
  - 7.3.5.1. Market Size & Forecast
    - 7.3.5.1.1. By Value
  - 7.3.5.2. Market Share & Forecast
    - 7.3.5.2.1. By Call Type
    - 7.3.5.2.2. By Service Type
    - 7.3.5.2.3. By End User

8. Asia Pacific VOIP Services Market Outlook

8.1. Market Size & Forecast
- 8.1.1. By Value
8.2. Market Share & Forecast
- 8.2.1. By Call Type
- 8.2.2. By Service Type
- 8.2.3. By End User
- 8.2.4. By Country
8.3. Asia Pacific: Country Analysis
- 8.3.1. China VOIP Services Market Outlook
  - 8.3.1.1. Market Size & Forecast
    - 8.3.1.1.1. By Value
  - 8.3.1.2. Market Share & Forecast
    - 8.3.1.2.1. By Call Type
    - 8.3.1.2.2. By Service Type
    - 8.3.1.2.3. By End User
- 8.3.2. India VOIP Services Market Outlook
  - 8.3.2.1. Market Size & Forecast
    - 8.3.2.1.1. By Value
  - 8.3.2.2. Market Share & Forecast
    - 8.3.2.2.1. By Call Type
    - 8.3.2.2.2. By Service Type
    - 8.3.2.2.3. By End User
- 8.3.3. Japan VOIP Services Market Outlook
  - 8.3.3.1. Market Size & Forecast
    - 8.3.3.1.1. By Value
  - 8.3.3.2. Market Share & Forecast
    - 8.3.3.2.1. By Call Type
    - 8.3.3.2.2. By Service Type
    - 8.3.3.2.3. By End User
- 8.3.4. South Korea VOIP Services Market Outlook
  - 8.3.4.1. Market Size & Forecast
    - 8.3.4.1.1. By Value
  - 8.3.4.2. Market Share & Forecast
    - 8.3.4.2.1. By Call Type
    - 8.3.4.2.2. By Service Type
    - 8.3.4.2.3. By End User
- 8.3.5. Australia VOIP Services Market Outlook
  - 8.3.5.1. Market Size & Forecast
    - 8.3.5.1.1. By Value
  - 8.3.5.2. Market Share & Forecast
    - 8.3.5.2.1. By Call Type
    - 8.3.5.2.2. By Service Type
    - 8.3.5.2.3. By End User

9. Middle East & Africa VOIP Services Market Outlook

9.1. Market Size & Forecast
- 9.1.1. By Value
9.2. Market Share & Forecast
- 9.2.1. By Call Type
- 9.2.2. By Service Type
- 9.2.3. By End User
- 9.2.4. By Country
9.3. Middle East & Africa: Country Analysis
- 9.3.1. Saudi Arabia VOIP Services Market Outlook
  - 9.3.1.1. Market Size & Forecast
    - 9.3.1.1.1. By Value
  - 9.3.1.2. Market Share & Forecast
    - 9.3.1.2.1. By Call Type
    - 9.3.1.2.2. By Service Type
    - 9.3.1.2.3. By End User
- 9.3.2. UAE VOIP Services Market Outlook
  - 9.3.2.1. Market Size & Forecast
    - 9.3.2.1.1. By Value
  - 9.3.2.2. Market Share & Forecast
    - 9.3.2.2.1. By Call Type
    - 9.3.2.2.2. By Service Type
    - 9.3.2.2.3. By End User
- 9.3.3. South Africa VOIP Services Market Outlook
  - 9.3.3.1. Market Size & Forecast
    - 9.3.3.1.1. By Value
  - 9.3.3.2. Market Share & Forecast
    - 9.3.3.2.1. By Call Type
    - 9.3.3.2.2. By Service Type
    - 9.3.3.2.3. By End User

10. South America VOIP Services Market Outlook

10.1. Market Size & Forecast
- 10.1.1. By Value
10.2. Market Share & Forecast
- 10.2.1. By Call Type
- 10.2.2. By Service Type
- 10.2.3. By End User
- 10.2.4. By Country
10.3. South America: Country Analysis
- 10.3.1. Brazil VOIP Services Market Outlook
  - 10.3.1.1. Market Size & Forecast
    - 10.3.1.1.1. By Value
  - 10.3.1.2. Market Share & Forecast
    - 10.3.1.2.1. By Call Type
    - 10.3.1.2.2. By Service Type
    - 10.3.1.2.3. By End User
- 10.3.2. Colombia VOIP Services Market Outlook
  - 10.3.2.1. Market Size & Forecast
    - 10.3.2.1.1. By Value
  - 10.3.2.2. Market Share & Forecast
    - 10.3.2.2.1. By Call Type
    - 10.3.2.2.2. By Service Type
    - 10.3.2.2.3. By End User
- 10.3.3. Argentina VOIP Services Market Outlook
  - 10.3.3.1. Market Size & Forecast
    - 10.3.3.1.1. By Value
  - 10.3.3.2. Market Share & Forecast
    - 10.3.3.2.1. By Call Type
    - 10.3.3.2.2. By Service Type
    - 10.3.3.2.3. By End User

11. Market Dynamics

11.1. Drivers
11.2. Challenges

12. Market Trends & Developments

12.1. Merger & Acquisition (If Any)
12.2. Product Launches (If Any)
12.3. Recent Developments

13. Global VOIP Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

14.1. Competition in the Industry
14.2. Potential of New Entrants
14.3. Power of Suppliers
14.4. Power of Customers
14.5. Threat of Substitute Products

15. Competitive Landscape

15.1. Cisco Systems, Inc
- 15.1.1. Business Overview
- 15.1.2. Products & Services
- 15.1.3. Recent Developments
- 15.1.4. Key Personnel
- 15.1.5. SWOT Analysis
15.2. Microsoft Corporation
15.3. Verizon Communications Inc
15.4. AT&T Inc.
15.5. Tata Communications Limited
15.6. RingCentral Inc.
15.7. Zoom Video Communications, Inc.
15.8. 8x8, Inc.
15.9. Nextiva, Inc.
15.10. Syndeo LLC (Broadvoice)