PUBLISHER: TechSci Research | PRODUCT CODE: 1901643
PUBLISHER: TechSci Research | PRODUCT CODE: 1901643
Information Technology Service Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment, By Application, By End-user Industry, By Region & Competition, 2021-2031F
We offer 8 hour analyst time for an additional research. Please contact us for the details.
The Global Information Technology Service Management Market will grow from USD 6.59 Billion in 2025 to USD 11.22 Billion by 2031 at a 9.27% CAGR. Information Technology Service Management comprises the collective policies, processes, and procedures that organizations employ to design, deliver, and control information technology services throughout their lifecycle.
| Market Overview | |
|---|---|
| Forecast Period | 2027-2031 |
| Market Size 2025 | USD 6.59 Billion |
| Market Size 2031 | USD 11.22 Billion |
| CAGR 2026-2031 | 9.27% |
| Fastest Growing Segment | Cloud |
| Largest Market | North America |
Key Market Drivers
The integration of Artificial Intelligence and automation has emerged as a primary catalyst for the Global Information Technology Service Management Market, fundamentally reshaping how organizations handle service delivery. Enterprises are increasingly deploying generative AI and machine learning algorithms to automate routine incidents, predictive maintenance, and complex workflows, thereby reducing manual intervention and accelerating response times. This technological evolution allows IT teams to shift focus from reactive firefighting to strategic innovation, directly impacting operational velocity.
Key Market Challenges
The scarcity of skilled professionals constitutes a critical impediment to the expansion of the Global Information Technology Service Management Market. As organizations adopt complex service frameworks to support digital transformation, the demand for personnel possessing specialized technical expertise has outpaced supply. Modern platforms require specific knowledge for effective configuration and automation. When companies cannot secure this talent, they often postpone deploying advanced solutions or struggle to utilize their existing investments.
Key Market Trends
The expansion of Service Management principles to non-IT enterprise functions, often termed Enterprise Service Management (ESM), represents a structural market shift where departments such as HR, Legal, and Facilities adopt ITSM workflows to manage service delivery. By leveraging established IT frameworks for ticketing, service catalogs, and knowledge management, organizations are breaking down operational silos and unifying the employee service experience across the entire business.
Key Market Players
- ServiceNow
- Atlassian
- BMC Software
- GoTo
- Ivanti
- Zoho Corporation
- Cherwell Software
- Freshworks
- EasyVista
- ManageEngine
Report Scope:
In this report, the Global Information Technology Service Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Information Technology Service Management Market, By Deployment:
- Cloud
- On-premise
Information Technology Service Management Market, By Application:
- Configuration Management
- Performance Management
- Network Management
- Database Management System
Information Technology Service Management Market, By End-user Industry:
- BFSI
- Manufacturing
- Government and Education
- IT and Telecommunication
- Retail
- Travel and Hospitality
- Healthcare
- Others
Information Technology Service Management Market, By Region:
- North America
- United States
- Canada
- Mexico
- Europe
- France
- United Kingdom
- Italy
- Germany
- Spain
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- South America
- Brazil
- Argentina
- Colombia
- Middle East & Africa
- South Africa
- Saudi Arabia
- UAE
Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in the Global Information Technology Service Management Market.
Available Customizations:
Global Information Technology Service Management Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
Company Information
- Detailed analysis and profiling of additional market players (up to five).
Table of Contents
1. Product Overview
- 1.1. Market Definition
- 1.2. Scope of the Market
- 1.2.1. Markets Covered
- 1.2.2. Years Considered for Study
- 1.2.3. Key Market Segmentations
2. Research Methodology
- 2.1. Objective of the Study
- 2.2. Baseline Methodology
- 2.3. Key Industry Partners
- 2.4. Major Association and Secondary Sources
- 2.5. Forecasting Methodology
- 2.6. Data Triangulation & Validation
- 2.7. Assumptions and Limitations
3. Executive Summary
- 3.1. Overview of the Market
- 3.2. Overview of Key Market Segmentations
- 3.3. Overview of Key Market Players
- 3.4. Overview of Key Regions/Countries
- 3.5. Overview of Market Drivers, Challenges, Trends
4. Voice of Customer
5. Global Information Technology Service Management Market Outlook
- 5.1. Market Size & Forecast
- 5.1.1. By Value
- 5.2. Market Share & Forecast
- 5.2.1. By Deployment (Cloud, On-premise)
- 5.2.2. By Application (Configuration Management, Performance Management, Network Management, Database Management System)
- 5.2.3. By End-user Industry (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, Others)
- 5.2.4. By Region
- 5.2.5. By Company (2025)
- 5.3. Market Map
6. North America Information Technology Service Management Market Outlook
- 6.1. Market Size & Forecast
- 6.1.1. By Value
- 6.2. Market Share & Forecast
- 6.2.1. By Deployment
- 6.2.2. By Application
- 6.2.3. By End-user Industry
- 6.2.4. By Country
- 6.3. North America: Country Analysis
- 6.3.1. United States Information Technology Service Management Market Outlook
- 6.3.1.1. Market Size & Forecast
- 6.3.1.1.1. By Value
- 6.3.1.2. Market Share & Forecast
- 6.3.1.2.1. By Deployment
- 6.3.1.2.2. By Application
- 6.3.1.2.3. By End-user Industry
- 6.3.1.1. Market Size & Forecast
- 6.3.2. Canada Information Technology Service Management Market Outlook
- 6.3.2.1. Market Size & Forecast
- 6.3.2.1.1. By Value
- 6.3.2.2. Market Share & Forecast
- 6.3.2.2.1. By Deployment
- 6.3.2.2.2. By Application
- 6.3.2.2.3. By End-user Industry
- 6.3.2.1. Market Size & Forecast
- 6.3.3. Mexico Information Technology Service Management Market Outlook
- 6.3.3.1. Market Size & Forecast
- 6.3.3.1.1. By Value
- 6.3.3.2. Market Share & Forecast
- 6.3.3.2.1. By Deployment
- 6.3.3.2.2. By Application
- 6.3.3.2.3. By End-user Industry
- 6.3.3.1. Market Size & Forecast
- 6.3.1. United States Information Technology Service Management Market Outlook
7. Europe Information Technology Service Management Market Outlook
- 7.1. Market Size & Forecast
- 7.1.1. By Value
- 7.2. Market Share & Forecast
- 7.2.1. By Deployment
- 7.2.2. By Application
- 7.2.3. By End-user Industry
- 7.2.4. By Country
- 7.3. Europe: Country Analysis
- 7.3.1. Germany Information Technology Service Management Market Outlook
- 7.3.1.1. Market Size & Forecast
- 7.3.1.1.1. By Value
- 7.3.1.2. Market Share & Forecast
- 7.3.1.2.1. By Deployment
- 7.3.1.2.2. By Application
- 7.3.1.2.3. By End-user Industry
- 7.3.1.1. Market Size & Forecast
- 7.3.2. France Information Technology Service Management Market Outlook
- 7.3.2.1. Market Size & Forecast
- 7.3.2.1.1. By Value
- 7.3.2.2. Market Share & Forecast
- 7.3.2.2.1. By Deployment
- 7.3.2.2.2. By Application
- 7.3.2.2.3. By End-user Industry
- 7.3.2.1. Market Size & Forecast
- 7.3.3. United Kingdom Information Technology Service Management Market Outlook
- 7.3.3.1. Market Size & Forecast
- 7.3.3.1.1. By Value
- 7.3.3.2. Market Share & Forecast
- 7.3.3.2.1. By Deployment
- 7.3.3.2.2. By Application
- 7.3.3.2.3. By End-user Industry
- 7.3.3.1. Market Size & Forecast
- 7.3.4. Italy Information Technology Service Management Market Outlook
- 7.3.4.1. Market Size & Forecast
- 7.3.4.1.1. By Value
- 7.3.4.2. Market Share & Forecast
- 7.3.4.2.1. By Deployment
- 7.3.4.2.2. By Application
- 7.3.4.2.3. By End-user Industry
- 7.3.4.1. Market Size & Forecast
- 7.3.5. Spain Information Technology Service Management Market Outlook
- 7.3.5.1. Market Size & Forecast
- 7.3.5.1.1. By Value
- 7.3.5.2. Market Share & Forecast
- 7.3.5.2.1. By Deployment
- 7.3.5.2.2. By Application
- 7.3.5.2.3. By End-user Industry
- 7.3.5.1. Market Size & Forecast
- 7.3.1. Germany Information Technology Service Management Market Outlook
8. Asia Pacific Information Technology Service Management Market Outlook
- 8.1. Market Size & Forecast
- 8.1.1. By Value
- 8.2. Market Share & Forecast
- 8.2.1. By Deployment
- 8.2.2. By Application
- 8.2.3. By End-user Industry
- 8.2.4. By Country
- 8.3. Asia Pacific: Country Analysis
- 8.3.1. China Information Technology Service Management Market Outlook
- 8.3.1.1. Market Size & Forecast
- 8.3.1.1.1. By Value
- 8.3.1.2. Market Share & Forecast
- 8.3.1.2.1. By Deployment
- 8.3.1.2.2. By Application
- 8.3.1.2.3. By End-user Industry
- 8.3.1.1. Market Size & Forecast
- 8.3.2. India Information Technology Service Management Market Outlook
- 8.3.2.1. Market Size & Forecast
- 8.3.2.1.1. By Value
- 8.3.2.2. Market Share & Forecast
- 8.3.2.2.1. By Deployment
- 8.3.2.2.2. By Application
- 8.3.2.2.3. By End-user Industry
- 8.3.2.1. Market Size & Forecast
- 8.3.3. Japan Information Technology Service Management Market Outlook
- 8.3.3.1. Market Size & Forecast
- 8.3.3.1.1. By Value
- 8.3.3.2. Market Share & Forecast
- 8.3.3.2.1. By Deployment
- 8.3.3.2.2. By Application
- 8.3.3.2.3. By End-user Industry
- 8.3.3.1. Market Size & Forecast
- 8.3.4. South Korea Information Technology Service Management Market Outlook
- 8.3.4.1. Market Size & Forecast
- 8.3.4.1.1. By Value
- 8.3.4.2. Market Share & Forecast
- 8.3.4.2.1. By Deployment
- 8.3.4.2.2. By Application
- 8.3.4.2.3. By End-user Industry
- 8.3.4.1. Market Size & Forecast
- 8.3.5. Australia Information Technology Service Management Market Outlook
- 8.3.5.1. Market Size & Forecast
- 8.3.5.1.1. By Value
- 8.3.5.2. Market Share & Forecast
- 8.3.5.2.1. By Deployment
- 8.3.5.2.2. By Application
- 8.3.5.2.3. By End-user Industry
- 8.3.5.1. Market Size & Forecast
- 8.3.1. China Information Technology Service Management Market Outlook
9. Middle East & Africa Information Technology Service Management Market Outlook
- 9.1. Market Size & Forecast
- 9.1.1. By Value
- 9.2. Market Share & Forecast
- 9.2.1. By Deployment
- 9.2.2. By Application
- 9.2.3. By End-user Industry
- 9.2.4. By Country
- 9.3. Middle East & Africa: Country Analysis
- 9.3.1. Saudi Arabia Information Technology Service Management Market Outlook
- 9.3.1.1. Market Size & Forecast
- 9.3.1.1.1. By Value
- 9.3.1.2. Market Share & Forecast
- 9.3.1.2.1. By Deployment
- 9.3.1.2.2. By Application
- 9.3.1.2.3. By End-user Industry
- 9.3.1.1. Market Size & Forecast
- 9.3.2. UAE Information Technology Service Management Market Outlook
- 9.3.2.1. Market Size & Forecast
- 9.3.2.1.1. By Value
- 9.3.2.2. Market Share & Forecast
- 9.3.2.2.1. By Deployment
- 9.3.2.2.2. By Application
- 9.3.2.2.3. By End-user Industry
- 9.3.2.1. Market Size & Forecast
- 9.3.3. South Africa Information Technology Service Management Market Outlook
- 9.3.3.1. Market Size & Forecast
- 9.3.3.1.1. By Value
- 9.3.3.2. Market Share & Forecast
- 9.3.3.2.1. By Deployment
- 9.3.3.2.2. By Application
- 9.3.3.2.3. By End-user Industry
- 9.3.3.1. Market Size & Forecast
- 9.3.1. Saudi Arabia Information Technology Service Management Market Outlook
10. South America Information Technology Service Management Market Outlook
- 10.1. Market Size & Forecast
- 10.1.1. By Value
- 10.2. Market Share & Forecast
- 10.2.1. By Deployment
- 10.2.2. By Application
- 10.2.3. By End-user Industry
- 10.2.4. By Country
- 10.3. South America: Country Analysis
- 10.3.1. Brazil Information Technology Service Management Market Outlook
- 10.3.1.1. Market Size & Forecast
- 10.3.1.1.1. By Value
- 10.3.1.2. Market Share & Forecast
- 10.3.1.2.1. By Deployment
- 10.3.1.2.2. By Application
- 10.3.1.2.3. By End-user Industry
- 10.3.1.1. Market Size & Forecast
- 10.3.2. Colombia Information Technology Service Management Market Outlook
- 10.3.2.1. Market Size & Forecast
- 10.3.2.1.1. By Value
- 10.3.2.2. Market Share & Forecast
- 10.3.2.2.1. By Deployment
- 10.3.2.2.2. By Application
- 10.3.2.2.3. By End-user Industry
- 10.3.2.1. Market Size & Forecast
- 10.3.3. Argentina Information Technology Service Management Market Outlook
- 10.3.3.1. Market Size & Forecast
- 10.3.3.1.1. By Value
- 10.3.3.2. Market Share & Forecast
- 10.3.3.2.1. By Deployment
- 10.3.3.2.2. By Application
- 10.3.3.2.3. By End-user Industry
- 10.3.3.1. Market Size & Forecast
- 10.3.1. Brazil Information Technology Service Management Market Outlook
11. Market Dynamics
- 11.1. Drivers
- 11.2. Challenges
12. Market Trends & Developments
- 12.1. Merger & Acquisition (If Any)
- 12.2. Product Launches (If Any)
- 12.3. Recent Developments
13. Global Information Technology Service Management Market: SWOT Analysis
14. Porter's Five Forces Analysis
- 14.1. Competition in the Industry
- 14.2. Potential of New Entrants
- 14.3. Power of Suppliers
- 14.4. Power of Customers
- 14.5. Threat of Substitute Products
15. Competitive Landscape
- 15.1. ServiceNow
- 15.1.1. Business Overview
- 15.1.2. Products & Services
- 15.1.3. Recent Developments
- 15.1.4. Key Personnel
- 15.1.5. SWOT Analysis
- 15.2. Atlassian
- 15.3. BMC Software
- 15.4. GoTo
- 15.5. Ivanti
- 15.6. Zoho Corporation
- 15.7. Cherwell Software
- 15.8. Freshworks
- 15.9. EasyVista
- 15.10. ManageEngine
16. Strategic Recommendations
17. About Us & Disclaimer
