2023 Mobile Buyer Behavior Guide: Vertical Market Frequency Reports

This report analyzes the decision making preferences and priorities surrounding enterprise mobility solutions in support of frontline mobile workers. Our research includes key findings from VDC's annual survey of mobile solution end users and provides readers with critical intelligence that will impact device investment decisions. Vertical markets highlighted include healthcare, field service, public safety, manufacturing, transportation & logistics, and warehousing.

Table of Contents

List of Exhibits

I. Healthcare

• Exhibit I-1: Respondent department
• Exhibit I-2: Respondent title
• Exhibit I-3: Location of organization's headquarters
• Exhibit I-4: Organization's number of employees
• Exhibit I-5: Devices used by mobile workers
• Exhibit I-6: Organization classification
• Exhibit I-7: Healthcare industry challenges
• Exhibit I-8: Mobile device investment drivers
• Exhibit I-9: Technology budget projections
• Exhibit I-10: Organization's technology adoption behavior
• Exhibit I-11: Workers' relationship with technology
• Exhibit I-12: Specialty device deployment
• Exhibit I-13: Network connections
• Exhibit I-14: Connectivity challenges
• Exhibit I-15: Operating systems
• Exhibit I-16: Operating system versions
• Exhibit I-17: Operating system updates
• Exhibit I-18: Mobile device allocation
• Exhibit I-19: Mobile device loss
• Exhibit I-20: Mobile device loss management
• Exhibit I-21: Workflows supported by mobile devices
• Exhibit I-22: Number of applications installed on devices
• Exhibit I-23: Application predictions for 2024
• Exhibit I-24: Mobile device satisfaction levels
• Exhibit I-25: Primary device features driving mobile device adoption
• Exhibit I-26: Level of familiarity with EPEAT
• Exhibit I-27: Consideration of EPEAT in device purchasing
• Exhibit I-28: EPEAT certification requirements
• Exhibit I-29: ESG familiarity
• Exhibit I-30: ESG consideration in device purchasing and partnerships
• Exhibit I-31: ESG certification requirements
• Exhibit I-32: "Mobile device deployment challenges"
• Exhibit I-33: Employee retention
• Exhibit I-34: Labor availability impact on operations
• Exhibit I-35: Labor initiatives
• Exhibit I-36: Technology used to address labor concerns
• Exhibit I-37: Worker onboarding time

II. Field Service

• Exhibit II-1: Respondent department
• Exhibit II-2: Respondent title
• Exhibit II-3: Location of organization's headquarters
• Exhibit II-4: Organization's number of employees
• Exhibit II-5: Devices used by mobile workers
• Exhibit II-6: Percentage of third party technicians
• Exhibit II-7: Customer service support methods
• Exhibit II-8: Service windows
• Exhibit II-9: Customer-technician communication
• Exhibit II-10: Metrics tracked
• Exhibit II-11: Size of vehicle fleet
• Exhibit II-12: In-vehicle solution types
• Exhibit II-13: Benefits of detachable tablets
• Exhibit II-14: Smart glasses deployments
• Exhibit II-15: Network connections
• Exhibit II-16: Connectivity challenges
• Exhibit II-17: Operating systems
• Exhibit II-18: Operating system versions
• Exhibit II-19: Operating system updates
• Exhibit II-20: Mobile device allocation
• Exhibit II-21: Mobile device loss
• Exhibit II-22: Mobile device loss management
• Exhibit II-23: Workflows supported by mobile devices
• Exhibit II-24: Number of applications installed on devices
• Exhibit II-25: Application predictions for 2024
• Exhibit II-26: Workers' relationship with technology
• Exhibit II-27: Organization's technology adoption behavior
• Exhibit II-28: Mobile technology budget projections
• Exhibit II-29: Mobile device investment drivers
• Exhibit II-30: Mobile device satisfaction levels
• Exhibit II-31: Barriers to upgrades
• Exhibit II-32: Primary device features driving mobile device adoption
• Exhibit II-33: Level of familiarity with EPEAT
• Exhibit II-34: Consideration of EPEAT in device purchasing
• Exhibit II-35: EPEAT certification requirements
• Exhibit II-36: ESG familiarity
• Exhibit II-37: ESG consideration in device purchasing and partnerships
• Exhibit II-38: ESG certification requirements
• Exhibit II-39: Employee retention
• Exhibit II-40: Labor availability impact on operations
• Exhibit II-41: Labor initiatives
• Exhibit II-42: Technology used to address labor concerns
• Exhibit II-43: Worker onboarding time

III. Public Safety

• Exhibit III-1: Respondent department
• Exhibit III-2: Respondent title
• Exhibit III-3: Location of organization's headquarters
• Exhibit III-4: Organization's number of employees
• Exhibit III-5: Devices used by mobile workers
• Exhibit III-6: Organization classification
• Exhibit III-7: Organization jurisdiction
• Exhibit III-8: Population served
• Exhibit III-9: Operational priorities for 2024
• Exhibit III-10: Technical priorities for 2024
• Exhibit III-11: Organization's technology adoption behavior
• Exhibit III-12: Workers' relationship with technology
• Exhibit III-13: Technical challenges
• Exhibit III-14: Mobile device deployment challenges
• Exhibit III-15: Mobile technology budget projections
• Exhibit III-16: Vehicle fleet size
• Exhibit III-17: In-vehicle solutions
• Exhibit III-18: Benefits of detachable tablets
• Exhibit III-19: In-vehicle solution vendors
• Exhibit III-20: Familiarity with in-vehicle solutions
• Exhibit III-21: In-vehicle solution evaluation
• Exhibit III-22: Perceived benefits of Samsung DeX
• Exhibit III-23: Challenges of Samsung Dex
• Exhibit III-24: In-vehicle computing setup projections
• Exhibit III-25: Specialty device deployment
• Exhibit III-26: Specialty device deployment projections
• Exhibit III-27: Broadband procurement methods
• Exhibit III-28: Network connections
• Exhibit III-29: Connectivity challenges
• Exhibit III-30: Mobile device allocation
• Exhibit III-31: Workflows supported by mobile devices
• Exhibit III-32: Operating systems
• Exhibit III-33: Operating system versions
• Exhibit III-34: Operating system upgrades
• Exhibit III-35: Number of applications installed on devices
• Exhibit III-36: Application predictions for 2024
• Exhibit III-37: Mobile device loss
• Exhibit III-38: Mobile device loss management
• Exhibit III-39: Mobile device satisfaction levels
• Exhibit III-40: Primary device features driving mobile device adoption
• Exhibit III-41: Level of familiarity with EPEAT
• Exhibit III-42: Consideration of EPEAT in device purchasing
• Exhibit III-43: EPEAT certification requirements
• Exhibit III-44: ESG familiarity
• Exhibit III-45: ESG consideration in device purchasing and partnerships
• Exhibit III-46: ESG certification requirements
• Exhibit III-47: Employee retention
• Exhibit III-48: Labor availability impact on operations
• Exhibit III-49: Labor initiatives
• Exhibit III-50: Technology used to address labor concerns
• Exhibit III-51: Worker onboarding time

IV. Manufacturing

• Exhibit IV-1: Respondent department
• Exhibit IV-2: Respondent title
• Exhibit IV-3: Location of organization's headquarters
• Exhibit IV-4: Organization's number of employees
• Exhibit IV-5: Devices used by mobile workers
• Exhibit IV-6: Organization classification
• Exhibit IV-7: Number of temporary/seasonal workers
• Exhibit IV-8: Hazardous environment classification
• Exhibit IV-9: "Deployment of intrinsically safe devices"
• Exhibit IV-10: Devices used by mobile workers
• Exhibit IV-11: Forklift computing solutions
• Exhibit IV-12: Forklift computing solution projections
• Exhibit IV-13: Network connectivity
• Exhibit IV-14: Connectivity challenges
• Exhibit IV-15: Operating systems
• Exhibit IV-16: Operating system versions
• Exhibit IV-17: Operating system upgrades
• Exhibit IV-18: Mobile device allocation
• Exhibit IV-19: Mobile device loss
• Exhibit IV-20: Mobile device loss management
• Exhibit IV-21: Workflows supported by mobile devices
• Exhibit IV-22: Number of applications installed on devices
• Exhibit IV-23: Application predictions for 2024
• Exhibit IV-24: Technology budget projections
• Exhibit IV-25: Mobile device investment drivers
• Exhibit IV-26: Organization's technology adoption behavior
• Exhibit IV-27: Workers' relationship with technology
• Exhibit IV-28: "Mobile device deployment challenges"
• Exhibit IV-29: Mobile device satisfaction levels
• Exhibit IV-30: Primary device features driving mobile device adoption
• Exhibit IV-31: Level of familiarity with EPEAT
• Exhibit IV-32: Consideration of EPEAT in device purchasing
• Exhibit IV-33: EPEAT certification requirements
• Exhibit IV-34: ESG familiarity
• Exhibit IV-35: ESG consideration in device purchasing and partnerships
• Exhibit IV-36: ESG certification requirements
• Exhibit IV-37: Employee retention
• Exhibit IV-38: Labor availability impact on operations
• Exhibit IV-39: Labor initiatives
• Exhibit IV-40: Technology used to address labor concerns
• Exhibit IV-41: Worker onboarding time

V. Transportation & Logistics

• Exhibit V-1: Respondent department
• Exhibit V-2: Respondent title
• Exhibit V-3: Location of organization's headquarters
• Exhibit V-4: Organization's number of employees
• Exhibit V-5: Devices used by mobile workers
• Exhibit V-6: Organization classification
• Exhibit V-7: Number of temporary/seasonal workers
• Exhibit V-8: Vehicle fleet size
• Exhibit V-9: Operational priorities for 2024
• Exhibit V-10: Supply chain technology for 2024-2026
• Exhibit V-11: Technologies for supply chain waste
• Exhibit V-12: Network connectivity
• Exhibit V-13: Connectivity challenges
• Exhibit V-14: Operating systems
• Exhibit V-15: Operating systems versions
• Exhibit V-16: Operating systems upgrades
• Exhibit V-17: Mobile device allocation
• Exhibit V-18: Mobile device loss
• Exhibit V-19: Mobile device loss management
• Exhibit V-20: Workflows supported by mobile devices
• Exhibit V-21: Number of applications installed on devices
• Exhibit V-22: Application predictions for 2024
• Exhibit V-23: Technology budget projections
• Exhibit V-24: Organization's technology adoption behavior
• Exhibit V-25: Workers' relationship with technology
• Exhibit V-26: Mobile device deployment challenges
• Exhibit V-27: Mobile device investment drivers
• Exhibit V-28: Mobile device satisfaction levels
• Exhibit V-29: Primary features driving mobile device adoption
• Exhibit V-30: Level of familiarity with EPEAT
• Exhibit V-31: Consideration of EPEAT in device purchasing
• Exhibit V-32: EPEAT certification requirements
• Exhibit V-33: ESG familiarity
• Exhibit V-34: ESG consideration in device purchasing and partnerships
• Exhibit V-35: ESG certification requirements
• Exhibit V-36: Employee retention
• Exhibit V-37: Labor availability impact on operations
• Exhibit V-38: Labor initiatives
• Exhibit V-39: Technology used to address labor concerns
• Exhibit V-40: Worker onboarding time

VI. Retail

• Exhibit VI-1: Respondent department
• Exhibit VI-2: Respondent title
• Exhibit VI-3: Location of organization's headquarters
• Exhibit VI-4: Organization's number of employees
• Exhibit VI-5: Devices used by mobile workers
• Exhibit VI-6: Organization classification
• Exhibit VI-7: Number of temporary/seasonal workers
• Exhibit VI-8: Operational priorities for 2024
• Exhibit VI-9: Merchandise theft
• Exhibit VI-10: Perception of merchandise theft
• Exhibit VI-11: Retail technology investment priorities for 2024
• Exhibit VI-12: Retail-specific technology
• Exhibit VI-13: Sentiment towards RFID
• Exhibit VI-14: RFID benefits
• Exhibit VI-15: Network connectivity
• Exhibit VI-16: Connectivity challenges
• Exhibit VI-17: Operating systems
• Exhibit VI-18: Operating systems versions
• Exhibit VI-19: Operating systems upgrades
• Exhibit VI-20: Mobile device allocation
• Exhibit VI-21: Mobile device loss
• Exhibit VI-22: Mobile device loss management
• Exhibit VI-23: Workflows supported by mobile devices
• Exhibit VI-24: Number of applications installed on devices
• Exhibit VI-25: Application predictions for 2024
• Exhibit VI-26: Technology budget projection
• Exhibit VI-27: Organization's technology adoption behavior
• Exhibit VI-28: Mobile device investment drivers
• Exhibit VI-29: Workers' relationship with technology
• Exhibit VI-30: Mobile device deployment challenges
• Exhibit VI-31: Mobile device piloting challenges
• Exhibit VI-32: Mobile device satisfaction levels
• Exhibit VI-33: Device features driving mobile device adoption
• Exhibit VI-34: Level of familiarity with EPEAT
• Exhibit VI-35: Consideration of EPEAT in device purchasing
• Exhibit VI-36: EPEAT certification requirements
• Exhibit VI-37: ESG familiarity
• Exhibit VI-38: ESG consideration in device purchasing and partnerships
• Exhibit VI-39: ESG certification requirements
• Exhibit VI-40: Employee retention
• Exhibit VI-41: Labor availability impact on operations
• Exhibit VI-42: Labor initiatives
• Exhibit VI-43: Technology used to address labor concerns
• Exhibit VI-44: Worker onboarding time

VII. Warehousing

• Exhibit VII-1: Respondent department
• Exhibit VII-2: Respondent title
• Exhibit VII-3: Location of organization's headquarters
• Exhibit VII-4: Organization's number of employees
• Exhibit VII-5: Devices used by mobile workers
• Exhibit VII-6: Organization classification
• Exhibit VII-7: Number of warehouses managed
• Exhibit VII-8: Average warehouse size
• Exhibit VII-9: Average SKUS managed
• Exhibit VII-10: Number of temporary/seasonal workers
• Exhibit VII-11: Organization's technology adoption behavior
• Exhibit VII-12: Operational priorities
• Exhibit VII-13: Technology critical to operations
• Exhibit VII-14: Warehouse-specific technology
• Exhibit VII-15: WMS system
• Exhibit VII-16: WMS architecture
• Exhibit VII-17: WMS software versions
• Exhibit VII-18: AMR solutions
• Exhibit VII-19: Robotics as Service use
• Exhibit VII-20: Benefits of AMR solutions
• Exhibit VII-21: Forklift computing solutions
• Exhibit VII-22: Alternative computing solutions for Forklifts
• Exhibit VII-23: Factors driving forklift tablet solutions
• Exhibit VII-24: Network connectivity
• Exhibit VII-25: Connectivity challenges
• Exhibit VII-26: Operating systems
• Exhibit VII-27: Operating systems versions
• Exhibit VII-28: Operating systems upgrades
• Exhibit VII-29: Mobile device allocation
• Exhibit VII-30: Mobile device loss management
• Exhibit VII-31: Mobile device loss management
• Exhibit VII-32: Workflows supported by mobile devices
• Exhibit VII-33: Number of applications installed on devices
• Exhibit VII-34: Application predictions for 2024
• Exhibit VII-35: Application architecture
• Exhibit VII-36: Mobile device deployment challenges
• Exhibit VII-37: Mobile device piloting challenges
• Exhibit VII-38: Mobile device satisfaction levels
• Exhibit VII-39: Primary device features driving mobile device adoption
• Exhibit VII-40: Level of familiarity with EPEAT
• Exhibit VII-41: Consideration of EPEAT in device purchasing
• Exhibit VII-42: EPEAT certification requirements
• Exhibit VII-43: ESG familiarity
• Exhibit VII-44: ESG consideration in device purchasing and partnerships
• Exhibit VII-45: ESG certification requirements
• Exhibit VII-46: Workers' relationship with technology
• Exhibit VII-47: Technology budget projections
• Exhibit VII-48: Employee retention
• Exhibit VII-49: Labor availability impact on operations
• Exhibit VII-50: Labor initiatives
• Exhibit VII-51: Technology used to address labor concerns
• Exhibit VII-52: Worker onboarding time