2026 Buyer Behavior Guide

List of Exhibits

Healthcare

• Exhibit I-1 Healthcare organization type
• Exhibit I-2 Healthcare technology investment decision-makers
• Exhibit I-3 Technology evaluation and approval timeline
• Exhibit I-4 Leading healthcare sector challenges
• Exhibit I-5 Operational initiatives prioritized over the next 12 months
• Exhibit I-6 Healthcare technology investment priorities over the next 12 months
• Exhibit I-7 Primary challenges in ensuring effective EHR use
• Exhibit I-8 Important technologies for addressing EHR challenges
• Exhibit I-9 Concerns when adopting automated EHR documentation solutions
• Exhibit I-10 Patient-facing technology priorities over the next 12 months
• Exhibit I-11 Solutions for mobile governance and device management challenges
• Exhibit I-12 Current and planned use of healthcare technologies
• Exhibit I-13 Scanning and identification technology use by workflow
• Exhibit I-14 Factors influencing technology purchasing decisions
• Exhibit I-15 Typical device replacement cycle
• Exhibit I-16 Responses to higher device costs
• Exhibit I-17 Mobile device selection criteria in healthcare settings
• Exhibit I-18 Leading mobile device deployment challenges
• Exhibit I-19 Healthcare inventory and asset management approaches
• Exhibit I-20 Most difficult inventory-related challenges
• Exhibit I-21 Organization connectivity capability and performance
• Exhibit I-22 Cybersecurity challenges affecting frontline technology strategy
• Exhibit I-23 Primary reason technology pilots fail to scale
• Exhibit I-24 Current and future value of AI-enabled workflows
• Exhibit I-25 AI-enabled capabilities influencing mobile device purchases
• Exhibit I-26 Barriers to AI-enabled solution deployment
• Exhibit I-27 Areas addressed by the organization’s AI policy

Public Safety

• Exhibit II-1 Public safety operational/technical environment
• Exhibit II-2 Public safety technology investment decision-makers
• Exhibit II-3 Technology evaluation and approval timeline
• Exhibit II-4 Leading public safety industry challenges
• Exhibit II-5 Operational initiatives prioritized over the next 12 months
• Exhibit II-6 Public safety technology investment priorities over the next 12 months
• Exhibit II-7 Incident documentation, digital evidence, and case information challenges
• Exhibit II-8 Technologies for improving incident documentation and evidence workflows
• Exhibit II-9 Interagency information-sharing challenges
• Exhibit II-10 Technologies for improving interagency information sharing
• Exhibit II-11 Situational awareness and emergency response challenges
• Exhibit II-12 Technologies for improving situational awareness and response coordination
• Exhibit II-13 Devices used by public safety mobile workers
• Exhibit II-14 Evaluation of mobile-driven workstations
• Exhibit II-15 Perceived benefits of mobile-driven workstations
• Exhibit II-16 Perceived challenges of mobile-driven workstations
• Exhibit II-17 Expected in-vehicle computing setup in three to five years
• Exhibit II-18 Factors influencing technology purchasing decisions
• Exhibit II-19 Typical device replacement cycle
• Exhibit II-20 Responses to higher device costs
• Exhibit II-21 Mobile device selection criteria in public safety settings
• Exhibit II-22 Leading mobile device deployment challenges
• Exhibit II-23 Organization connectivity capability and performance
• Exhibit II-24 Primary reason technology pilots fail to scale
• Exhibit II-25 Current and future value of AI-enabled workflows
• Exhibit II-26 AI-enabled capabilities influencing mobile device purchases
• Exhibit II-27 Barriers to AI-enabled solution deployment
• Exhibit II-28 Areas addressed by the organization’s AI policy

Field Service

• Exhibit III-1 Utilities & energy organization type
• Exhibit III-2 Utilities & energy technology investment decision-makers
• Exhibit III-3 Technology evaluation and approval timeline
• Exhibit III-4 Leading utilities & energy industry challenges
• Exhibit III-5 Operational initiatives prioritized over the next 12 months
• Exhibit III-6 Technology investment priorities over the next 12 months
• Exhibit III-7 Field inspection and maintenance challenges
• Exhibit III-8 Technologies for improving field inspection and maintenance
• Exhibit III-9 Work order execution and field service coordination challenges
• Exhibit III-10 Technologies for improving work order execution and coordination
• Exhibit III-11 Asset and inventory management challenges
• Exhibit III-12 Technologies for improving asset and inventory management
• Exhibit III-13 Field inventory and operational asset management methods
• Exhibit III-14 Devices used by utilities and energy mobile workers
• Exhibit III-15 Workflows supported by vehicle-mounted and in-vehicle workstations
• Exhibit III-16 Vehicle-mounted computer requirements and deployment challenges
• Exhibit III-17 Factors influencing technology purchasing decisions
• Exhibit III-18 Typical device replacement cycle
• Exhibit III-19 Responses to higher device costs
• Exhibit III-20 Mobile device selection criteria in utilities and energy settings
• Exhibit III-21 Leading mobile device deployment challenges
• Exhibit III-22 Workflows suited to head-worn wearable technologies
• Exhibit III-23 Benefits of head-worn wearable technologies
• Exhibit III-24 Frontline field communication systems
• Exhibit III-25 Field communication challenges
• Exhibit III-26 Future priorities for frontline communication technologies
• Exhibit III-27 Organization connectivity capabilities
• Exhibit III-28 Primary reason technology pilots fail to scale
• Exhibit III-29 Current and future value of AI-enabled workflows
• Exhibit III-30 AI-enabled capabilities influencing mobile device purchases
• Exhibit III-31 Barriers to AI-enabled solution deployment
• Exhibit III-32 Areas addressed by the organization’s AI policy

Manufacturing

• Exhibit IV-1 Manufacturing organization type
• Exhibit IV-2 Manufacturing technology investment decision-makers
• Exhibit IV-3 Technology evaluation and approval timeline
• Exhibit IV-4 Leading manufacturing industry challenges
• Exhibit IV-5 Operational initiatives prioritized over the next 12 months
• Exhibit IV-6 Manufacturing technology investment priorities over the next 12 months
• Exhibit IV-7 Production line efficiency and throughput challenges
• Exhibit IV-8 Technologies for production line efficiency and throughput
• Exhibit IV-9 Equipment maintenance, uptime, and reliability challenges
• Exhibit IV-10 Technologies for equipment maintenance, uptime, and reliability
• Exhibit IV-11 Inventory accuracy and material movement challenges
• Exhibit IV-12 Technologies for inventory accuracy and material movement
• Exhibit IV-13 Worker productivity, safety, and enablement challenges
• Exhibit IV-14 Technologies for worker productivity, safety, and enablement
• Exhibit IV-15 Devices used by manufacturing frontline workers
• Exhibit IV-16 Factors influencing technology purchasing decisions
• Exhibit IV-17 Typical device replacement cycle
• Exhibit IV-18 Responses to higher device costs
• Exhibit IV-19 Mobile device selection criteria in manufacturing settings
• Exhibit IV-20 Leading mobile device deployment challenges
• Exhibit IV-21 Views on emerging manufacturing technologies
• Exhibit IV-22 Benefits of industrial robotics
• Exhibit IV-23 Benefits of autonomous mobile robots
• Exhibit IV-24 Benefits of industrial IoT sensor networks
• Exhibit IV-25 Benefits of wearable and AR-assisted technologies
• Exhibit IV-26 Organization connectivity capability and performance
• Exhibit IV-27 Primary reason technology pilots fail to scale
• Exhibit IV-28 Current manufacturing traceability challenges
• Exhibit IV-29 Current and future value of AI-enabled workflows
• Exhibit IV-30 AI-enabled capabilities influencing mobile device purchases
• Exhibit IV-31 Barriers to AI-enabled solution deployment
• Exhibit IV-32 Areas addressed by the organization’s AI policy

Retail

• Exhibit V-1 Retail organization type
• Exhibit V-2 Retail technology investment decision-makers
• Exhibit V-3 Technology evaluation and approval timeline
• Exhibit V-4 Leading retail industry challenges
• Exhibit V-5 Operational initiatives prioritized over the next 12 months
• Exhibit V-6 Retail technology investment priorities over the next 12 months
• Exhibit V-7 Omnichannel order fulfillment challenges
• Exhibit V-8 Technologies for improving omnichannel fulfillment
• Exhibit V-9 Inventory visibility and demand alignment challenges
• Exhibit V-10 Technologies for improving inventory visibility and demand alignment
• Exhibit V-11 Checkout experience challenges
• Exhibit V-12 Technologies for improving the checkout experience
• Exhibit V-13 Devices used by retail mobile workers
• Exhibit V-14 Factors influencing technology purchasing decisions
• Exhibit V-15 Typical device replacement cycle
• Exhibit V-16 Responses to higher device costs
• Exhibit V-17 Mobile device selection criteria in retail settings
• Exhibit V-18 Views on emerging retail technologies
• Exhibit V-19 Primary RFID investment drivers
• Exhibit V-20 Current and planned in-store RFID read points
• Exhibit V-21 Benefits of personal shopping devices and applications
• Exhibit V-22 Benefits of smart carts
• Exhibit V-23 Benefits of scanning self-checkout solutions
• Exhibit V-24 POS transaction form factors
• Exhibit V-25 Benefits of mobile POS devices
• Exhibit V-26 Current and planned use of loss prevention solutions
• Exhibit V-27 Effectiveness of solutions for reducing theft and shrink
• Exhibit V-28 Retail Media Network expansion touchpoints and technologies
• Exhibit V-29 Organization connectivity capability and performance
• Exhibit V-30 Primary reason technology pilots fail to scale
• Exhibit V-31 Current and future value of AI-enabled workflows
• Exhibit V-32 AI-enabled capabilities influencing mobile device purchases
• Exhibit V-33 Barriers to AI-enabled solution deployment
• Exhibit V-34 Areas addressed by the organization’s AI policy

Transportation & Logistics

• Exhibit VI-1 Transportation and logistics organization type
• Exhibit VI-2 Transportation and logistics technology investment decision-makers
• Exhibit VI-3 Technology evaluation and approval timeline
• Exhibit VI-4 Leading transportation and logistics industry challenges
• Exhibit VI-5 Operational initiatives prioritized over the next 12 months
• Exhibit VI-6 Transportation and logistics technology investment priorities over the next 12 months
• Exhibit VI-7 Participation in and management of last-mile delivery
• Exhibit VI-8 Last-mile delivery services and delivery types supported
• Exhibit VI-9 Primary last-mile delivery execution challenges
• Exhibit VI-10 Technologies for addressing last-mile delivery challenges
• Exhibit VI-11 Returns, pickups, and reverse-logistics execution challenges
• Exhibit VI-12 Digitization and integration across last-mile workflows
• Exhibit VI-13 Use of mobile applications and devices in last-mile workflows
• Exhibit VI-14 Proof-of-delivery and delivery-verification methods
• Exhibit VI-15 Leading causes of failed, late, or disputed deliveries
• Exhibit VI-16 Most important last-mile performance metrics
• Exhibit VI-17 Warehouse, fulfillment, and staging issues affecting last-mile performance
• Exhibit VI-18 Adjacent operational areas constraining delivery performance
• Exhibit VI-19 Last-mile workforce and task-execution challenges
• Exhibit VI-20 Devices used by transportation and logistics mobile workers
• Exhibit VI-21 Factors influencing technology purchasing decisions for last-mile workers
• Exhibit VI-22 Typical device replacement cycle
• Exhibit VI-23 Responses to higher device costs
• Exhibit VI-24 Mobile device selection criteria in transportation and logistics settings
• Exhibit VI-25 Leading mobile device deployment challenges
• Exhibit VI-26 Current and planned adoption of emerging last-mile technologies
• Exhibit VI-27 Organization connectivity capability and performance
• Exhibit VI-28 Primary reason technology pilots fail to scale
• Exhibit VI-29 Current and future value of AI-enabled workflows
• Exhibit VI-30 Barriers to AI-enabled solution deployment
• Exhibit VI-31 Areas addressed by the organization’s AI policy

Warehousing

• Exhibit VII-1 Manufacturing industry type
• Exhibit VII-2 Wholesale distribution industry type
• Exhibit VII-3 Retail industry type
• Exhibit VII-4 Transportation and logistics industry type
• Exhibit VII-5 Warehouse facility types owned or operated
• Exhibit VII-6 Primary job function
• Exhibit VII-7 Warehouse technology investment decision-makers
• Exhibit VII-8 Total warehouse facility footprint
• Exhibit VII-9 Expected change in warehouse facility footprint
• Exhibit VII-10 Warehouse automation investment appetite
• Exhibit VII-11 Daily outbound order-line volume
• Exhibit VII-12 Leading warehouse operations challenges
• Exhibit VII-13 Familiarity with warehouse workflows
• Exhibit VII-14 Current automation level by warehouse workflow
• Exhibit VII-15 Expected automation change by warehouse workflow
• Exhibit VII-16 Past impact of automation on warehouse labor requirements
• Exhibit VII-17 Expected impact of automation on warehouse labor requirements
• Exhibit VII-18 Warehouse labor allocation by workflow
• Exhibit VII-19 Workforce impacts of warehouse automation
• Exhibit VII-20 Receiving and inbound automation technology adoption
• Exhibit VII-21 Receiving and inbound processing challenges
• Exhibit VII-22 Putaway and storage automation technology adoption
• Exhibit VII-23 Putaway and storage challenges
• Exhibit VII-24 Inventory management automation technology adoption
• Exhibit VII-25 Inventory management challenges
• Exhibit VII-26 Order picking and fulfillment automation technology adoption
• Exhibit VII-27 Order picking and fulfillment challenges
• Exhibit VII-28 Shipping and outbound automation technology adoption
• Exhibit VII-29 Shipping and outbound operations challenges
• Exhibit VII-30 Returns and reverse-logistics automation technology adoption
• Exhibit VII-31 Returns and reverse-logistics challenges
• Exhibit VII-32 Warehouse automation pilot scaling outcomes
• Exhibit VII-33 Barriers to scaling warehouse automation
• Exhibit VII-34 Stage where warehouse automation initiatives stall
• Exhibit VII-35 Perfect order rate
• Exhibit VII-36 Outbound shipment-error rate
• Exhibit VII-37 Change in shipment-error rate
• Exhibit VII-38 Handling of perishable or time-sensitive inventory
• Exhibit VII-39 Inventory waste and write-off rate
• Exhibit VII-40 Causes of inventory waste and write-offs
• Exhibit VII-41 Impact of warehouse automation on operational KPIs