Global Service Analytics Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2024 to 2032

Description

List of Tables

The global demand for Service Analytics Market is presumed to reach the market size of nearly USD 72.25 Billion by 2032 from USD 9.02 Billion in 2023 with a CAGR of 26.01% under the study period 2024-2032.

Service analytics involves collecting, analyzing, and interpreting data generated from customer interactions, service requests, and operational activities to optimize service delivery, improve customer satisfaction, and drive business performance. It includes a range of techniques and methodologies such as data mining, predictive modeling, machine learning, and sentiment analysis to extract insights and patterns from large volumes of structured & unstructured data. These insights help organizations understand customer needs, preferences, and behaviors, identify service trends and opportunities, and make data-driven decisions to enhance service quality, efficiency, and effectiveness. It is used across various industries, such as telecommunications, banking, retail, healthcare, and hospitality, to optimize service processes, personalize customer experiences, and maximize customer lifetime value.

MARKET DYNAMICS

The increasing complexity of service delivery models and the growing volume of customer data generated across multiple touchpoints drive the need for advanced analytics solutions to derive actionable insights and improve service performance. Additionally, the rising competition in the service industry and the growing importance of customer experience as a competitive differentiator drive organizations to invest in service analytics to enhance customer satisfaction, loyalty, and retention. Moreover, advancements in data analytics technologies, including machine learning (ML), artificial intelligence (AI), and big data analytics, allow organizations to leverage vast amounts of structured & unstructured data to uncover hidden patterns, trends, and opportunities for service optimization and innovation. Furthermore, the shift towards outcome-based and subscription-based business models in the service industry is driving the need for predictive and prescriptive analytics capabilities to anticipate customer needs, optimize resource allocation, and maximize service value. Regulatory requirements & industry standards for data privacy, security, and compliance drive organizations to adopt service analytics solutions that ensure data protection and governance, further fueling market growth and adoption. However, data privacy and regulatory compliance concerns may challenge the service analytics market growth in the coming years.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of Service Analytics. The growth and trends of Service Analytics industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the Service Analytics market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Business Application

Customer Service Analytics
Field Service Analytics
IT Service Analytics

By Component

Solution
Services (Consulting Services, Managed Services, Support and Maintenance Services)

By Deployment Mode

On-Premises
Cloud

By Vertical

Banking (Financial Services and Insurance (BFSI))
Energy and Utility
Government
Healthcare and Life Sciences
Retail and Wholesale
Manufacturing
Media and Entertainment
Transportation and Logistics
Travel and Hospitality
Others

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Service Analytics market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Service Analytics market include Agile CRM, Aureus Analytics, BlueFletch, Centina Systems, ClickSoftware Technologies, Datahero Inc., Field Squared, Helpshift, ICharts, Microsoft Corporation, Microstrategy Incorporated, Mobi, Numerify Inc., Oracle, Paskon Inc., Salesforce.Com Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

Product Code: VMR112114468

1. PREFACE

1.1. Report Description
- 1.1.1 Objective
- 1.1.2 Target Audience
- 1.1.3 Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1 Market Research Process
- 1.3.2 Market Research Methodology

2. EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3. SERVICE ANALYTICS - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Business Application
- 3.7.2 Market Attractiveness Analysis By Component
- 3.7.3 Market Attractiveness Analysis By Deployment Mode
- 3.7.4 Market Attractiveness Analysis By Vertical
- 3.7.5 Market Attractiveness Analysis By Region

4. VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1 List of Raw Materials
- 4.2.2 Raw Material Manufactures List
- 4.2.3 Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1 Direct Marketing
- 4.4.2 Indirect Marketing
- 4.4.3 Marketing Channel Development Trend

5. GLOBAL SERVICE ANALYTICS MARKET ANALYSIS BY BUSINESS APPLICATION

5.1. Overview By Business Application
5.2. Historical and Forecast Data
5.3. Analysis By Business Application
5.4. Customer Service Analytics Historic and Forecast Sales By Regions
5.5. Field Service Analytics Historic and Forecast Sales By Regions
5.6. IT Service Analytics Historic and Forecast Sales By Regions

6. GLOBAL SERVICE ANALYTICS MARKET ANALYSIS BY COMPONENT

6.1. Overview By Component
6.2. Historical and Forecast Data
6.3. Analysis By Component
6.4. Solution Historic and Forecast Sales By Regions
6.5. Services (Consulting Services, Managed Services, Support and Maintenance Services) Historic and Forecast Sales By Regions

7. GLOBAL SERVICE ANALYTICS MARKET ANALYSIS BY DEPLOYMENT MODE

7.1. Overview By Deployment Mode
7.2. Historical and Forecast Data
7.3. Analysis By Deployment Mode
7.4. On-Premises Historic and Forecast Sales By Regions
7.5. Cloud Historic and Forecast Sales By Regions

8. GLOBAL SERVICE ANALYTICS MARKET ANALYSIS BY VERTICAL

8.1. Overview By Vertical
8.2. Historical and Forecast Data
8.3. Analysis By Vertical
8.4. Banking (Financial Services and Insurance (BFSI)) Historic and Forecast Sales By Regions
8.5. Energy and Utility Historic and Forecast Sales By Regions
8.6. Government Historic and Forecast Sales By Regions
8.7. Healthcare and Life Sciences Historic and Forecast Sales By Regions
8.8. Retail and Wholesale Historic and Forecast Sales By Regions
8.9. Manufacturing Historic and Forecast Sales By Regions
8.10. Media and Entertainment Historic and Forecast Sales By Regions
8.11. Transportation and Logistics Historic and Forecast Sales By Regions
8.12. Travel and Hospitality Historic and Forecast Sales By Regions
8.13. Others Historic and Forecast Sales By Regions

9. GLOBAL SERVICE ANALYTICS MARKET ANALYSIS BY GEOGRAPHY

9.1. Regional Outlook
9.2. Introduction
9.3. North America Sales Analysis
- 9.3.1 Overview, Historic and Forecast Data Sales Analysis
- 9.3.2 North America By Segment Sales Analysis
- 9.3.3 North America By Country Sales Analysis
- 9.3.4 United States Sales Analysis
- 9.3.5 Canada Sales Analysis
- 9.3.6 Mexico Sales Analysis
9.4. Europe Sales Analysis
- 9.4.1 Overview, Historic and Forecast Data Sales Analysis
- 9.4.2 Europe By Segment Sales Analysis
- 9.4.3 Europe By Country Sales Analysis
- 9.4.4 United Kingdom Sales Analysis
- 9.4.5 France Sales Analysis
- 9.4.6 Germany Sales Analysis
- 9.4.7 Italy Sales Analysis
- 9.4.8 Russia Sales Analysis
- 9.4.9 Rest Of Europe Sales Analysis
9.5. Asia Pacific Sales Analysis
- 9.5.1 Overview, Historic and Forecast Data Sales Analysis
- 9.5.2 Asia Pacific By Segment Sales Analysis
- 9.5.3 Asia Pacific By Country Sales Analysis
- 9.5.4 China Sales Analysis
- 9.5.5 India Sales Analysis
- 9.5.6 Japan Sales Analysis
- 9.5.7 South Korea Sales Analysis
- 9.5.8 Australia Sales Analysis
- 9.5.9 South East Asia Sales Analysis
- 9.5.10 Rest Of Asia Pacific Sales Analysis
9.6. Latin America Sales Analysis
- 9.6.1 Overview, Historic and Forecast Data Sales Analysis
- 9.6.2 Latin America By Segment Sales Analysis
- 9.6.3 Latin America By Country Sales Analysis
- 9.6.4 Brazil Sales Analysis
- 9.6.5 Argentina Sales Analysis
- 9.6.6 Peru Sales Analysis
- 9.6.7 Chile Sales Analysis
- 9.6.8 Rest of Latin America Sales Analysis
9.7. Middle East & Africa Sales Analysis
- 9.7.1 Overview, Historic and Forecast Data Sales Analysis
- 9.7.2 Middle East & Africa By Segment Sales Analysis
- 9.7.3 Middle East & Africa By Country Sales Analysis
- 9.7.4 Saudi Arabia Sales Analysis
- 9.7.5 UAE Sales Analysis
- 9.7.6 Israel Sales Analysis
- 9.7.7 South Africa Sales Analysis
- 9.7.8 Rest Of Middle East And Africa Sales Analysis

10. COMPETITIVE LANDSCAPE OF THE SERVICE ANALYTICS COMPANIES

10.1. Service Analytics Market Competition
10.2. Partnership/Collaboration/Agreement
10.3. Merger And Acquisitions
10.4. New Product Launch
10.5. Other Developments

11. COMPANY PROFILES OF SERVICE ANALYTICS INDUSTRY

11.1. Top Companies Market Share Analysis
11.2. Market Concentration Rate
11.3. Agile CRM
- 11.3.1 Company Overview
- 11.3.2 Company Revenue
- 11.3.3 Products
- 11.3.4 Recent Developments
11.4. Aureus Analytics
- 11.4.1 Company Overview
- 11.4.2 Company Revenue
- 11.4.3 Products
- 11.4.4 Recent Developments
11.5. BlueFletch
- 11.5.1 Company Overview
- 11.5.2 Company Revenue
- 11.5.3 Products
- 11.5.4 Recent Developments
11.6. Centina Systems
- 11.6.1 Company Overview
- 11.6.2 Company Revenue
- 11.6.3 Products
- 11.6.4 Recent Developments
11.7. ClickSoftware Technologies
- 11.7.1 Company Overview
- 11.7.2 Company Revenue
- 11.7.3 Products
- 11.7.4 Recent Developments
11.8. Datahero Inc.
- 11.8.1 Company Overview
- 11.8.2 Company Revenue
- 11.8.3 Products
- 11.8.4 Recent Developments
11.9. Field Squared
- 11.9.1 Company Overview
- 11.9.2 Company Revenue
- 11.9.3 Products
- 11.9.4 Recent Developments
11.10. Helpshift
- 11.10.1 Company Overview
- 11.10.2 Company Revenue
- 11.10.3 Products
- 11.10.4 Recent Developments
11.11. ICharts
- 11.11.1 Company Overview
- 11.11.2 Company Revenue
- 11.11.3 Products
- 11.11.4 Recent Developments
11.12. Microsoft Corporation
- 11.12.1 Company Overview
- 11.12.2 Company Revenue
- 11.12.3 Products
- 11.12.4 Recent Developments
11.13. Microstrategy Incorporated
- 11.13.1 Company Overview
- 11.13.2 Company Revenue
- 11.13.3 Products
- 11.13.4 Recent Developments
11.14. Mobi
- 11.14.1 Company Overview
- 11.14.2 Company Revenue
- 11.14.3 Products
- 11.14.4 Recent Developments
11.15. Numerify Inc.
- 11.15.1 Company Overview
- 11.15.2 Company Revenue
- 11.15.3 Products
- 11.15.4 Recent Developments
11.16. Oracle
- 11.16.1 Company Overview
- 11.16.2 Company Revenue
- 11.16.3 Products
- 11.16.4 Recent Developments
11.17. Paskon Inc.
- 11.17.1 Company Overview
- 11.17.2 Company Revenue
- 11.17.3 Products
- 11.17.4 Recent Developments
11.18. Salesforce.Com Inc
- 11.18.1 Company Overview
- 11.18.2 Company Revenue
- 11.18.3 Products
- 11.18.4 Recent Developments

Note - In company profiling, financial details and recent developments are subject to availability or might not be covered in the case of private companies