Global Chatbot Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2023 to 2030

List of Tables

The global demand for Chatbot Market is presumed to reach the market size of nearly USD 34.93 MN by 2030 from USD 6.13 MN in 2022 with a CAGR of 24.3% under the study period 2023 - 2030.

Chatbot is a computer application powered by artificial intelligence, and it chats virtually with humans to solve queries or related problems in multiple languages. Chatbot is programmed to allow users and businesses to interact through a medium such as text, video, file sharing, and image, thereby assisting users in various sectors. Chatbots are accessible through different platforms such as web-based, mobile and standalone. Chatbots help in reducing operational expenses and increase overall efficiency. There are two types of Chatbots. One is based on a set of rules, while the other is based on artificial intelligence and machine learning algorithms. Some chatbots also include voice recognition to provide an enhanced customer service experience.

MARKET DYNAMICS:

The chatbot industry is witnessing massive growth mainly because of the increase in the adoption of chatbots to handle queries and support customers. Moreover, chatbots are gaining popularity as businesses automate their sales and customer services. The chatbots enable organizations to deliver timely services at reduced costs. Furthermore, tech titans, strategic collaboration, product innovation, and business expansions are expected to boost the global chatbot market. However, lack of awareness and other challenges such as complex management of chatbots may obstruct the market growth and hamper the chatbot market.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of chatbot. The growth and trends of chatbot industry provide a holistic approach to this study.

MARKET SEGMENTATION:

This section of the chatbot market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By End-User

Small Enterprises
Medium Enterprises
Large Enterprises

By Application

Bots For Service
Bots For Social Media
Bots For Payments/ Order Processing
Bots For Marketing
Others

By Type

Standalone
Web-Based
Messenger-Based/Third Party

By Product

Artificial Intelligence
Marketing
Human Intelligence

By Vertical

Healthcare
Retail
Banking, Financial Services, And Insurance (BFSI)
Media And Entertainment
Travel & Tourism
E-Commerce
Others

REGIONAL ANALYSIS:

This section covers the regional outlook, which accentuates current and future demand for the Chatbot market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the chatbot market include [24]7.ai, Inc., Acuvate, Aivo, Artificial Solutions, Botsify Inc., Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications, Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

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Product Code: VMR11218466

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . CHATBOT - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By End-user
- 3.7.2 Market Attractiveness Analysis By Application
- 3.7.3 Market Attractiveness Analysis By Type
- 3.7.4 Market Attractiveness Analysis By Product
- 3.7.5 Market Attractiveness Analysis By Vertical
- 3.7.6 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 IMPACT ANALYSIS OF COVID-19 OUTBREAK

6 . GLOBAL CHATBOT MARKET ANALYSIS BY END-USER

6.1 Overview by End-user
6.2 Historical and Forecast Data
6.3 Analysis by End-user
6.4 Small Enterprises Historic and Forecast Sales by Regions
6.5 Medium Enterprises Historic and Forecast Sales by Regions
6.6 Large Enterprises Historic and Forecast Sales by Regions

7 . GLOBAL CHATBOT MARKET ANALYSIS BY APPLICATION

7.1 Overview by Application
7.2 Historical and Forecast Data
7.3 Analysis by Application
7.4 Bots For Service Historic and Forecast Sales by Regions
7.5 Bots For Social Media Historic and Forecast Sales by Regions
7.6 Bots For Payments/ Order Processing Historic and Forecast Sales by Regions
7.7 Bots For Marketing Historic and Forecast Sales by Regions
7.8 Others Historic and Forecast Sales by Regions

8 . GLOBAL CHATBOT MARKET ANALYSIS BY TYPE

8.1 Overview by Type
8.2 Historical and Forecast Data
8.3 Analysis by Type
8.4 StAndalone Historic and Forecast Sales by Regions
8.5 Web-based Historic and Forecast Sales by Regions
8.6 Messenger-based/Third party Historic and Forecast Sales by Regions

9 . GLOBAL CHATBOT MARKET ANALYSIS BY PRODUCT

9.1 Overview by Product
9.2 Historical and Forecast Data
9.3 Analysis by Product
9.4 Artificial Intelligence Historic and Forecast Sales by Regions
9.5 Marketing Historic and Forecast Sales by Regions
9.6 Human Intelligence Historic and Forecast Sales by Regions

10 . GLOBAL CHATBOT MARKET ANALYSIS BY VERTICAL

10.1 Overview by Vertical
10.2 Historical and Forecast Data
10.3 Analysis by Vertical
10.4 Healthcare Historic and Forecast Sales by Regions
10.5 Retail Historic and Forecast Sales by Regions
10.6 Banking Financial Services And Insurance (BFSI) Historic and Forecast Sales by Regions
10.7 Media And entertainment Historic and Forecast Sales by Regions
10.8 Travel & Tourism Historic and Forecast Sales by Regions
10.9 E-commerce Historic and Forecast Sales by Regions
10.10. Others Historic and Forecast Sales by Regions

11 . GLOBAL CHATBOT MARKET ANALYSIS BY GEOGRAPHY

11.1. Top Company Share Analysis
11.2. Introduction
11.3. North America Sales Analysis
- 11.3.1. Overview, Historic and Forecast Sales Analysis
- 11.3.2. North America By Segment Sales Analysis
- 11.3.3. North America By Country Sales Analysis
- 11.3.4. United State Sales Analysis
- 11.3.5. Canada Sales Analysis
- 11.3.6. Mexico Sales Analysis
11.4. Europe Sales Analysis
- 11.4.1. Overview, Historic and Forecast Sales Analysis
- 11.4.2. Europe by Segment Sales Analysis
- 11.4.3. Europe by Country Sales Analysis
- 11.4.4. United Kingdom Sales Analysis
- 11.4.5. France Sales Analysis
- 11.4.6. Germany Sales Analysis
- 11.4.7. Italy Sales Analysis
- 11.4.8. Russia Sales Analysis
- 11.4.9. Rest Of Europe Sales Analysis
11.5. Asia Pacific Sales Analysis
- 11.5.1. Overview, Historic and Forecast Sales Analysis
- 11.5.2. Asia Pacific by Segment Sales Analysis
- 11.5.3. Asia Pacific by Country Sales Analysis
- 11.5.4. China Sales Analysis
- 11.5.5. India Sales Analysis
- 11.5.6. Japan Sales Analysis
- 11.5.7. South Korea Sales Analysis
- 11.5.8. Australia Sales Analysis
- 11.5.9. Rest Of Asia Pacific Sales Analysis
11.6. Latin America Sales Analysis
- 11.6.1. Overview, Historic and Forecast Sales Analysis
- 11.6.2. Latin America by Segment Sales Analysis
- 11.6.3. Latin America by Country Sales Analysis
- 11.6.4. Brazil Sales Analysis
- 11.6.5. Argentina Sales Analysis
- 11.6.6. Peru Sales Analysis
- 11.6.7. Chile Sales Analysis
- 11.6.8. Rest of Latin America Sales Analysis
11.7. Middle East & Africa Sales Analysis
- 11.7.1. Overview, Historic and Forecast Sales Analysis
- 11.7.2. Middle East & Africa by Segment Sales Analysis
- 11.7.3. Middle East & Africa by Country Sales Analysis
- 11.7.4. Saudi Arabia Sales Analysis
- 11.7.5. UAE Sales Analysis
- 11.7.6. Israel Sales Analysis
- 11.7.7. South Africa Sales Analysis
- 11.7.8. Rest Of Middle East And Africa Sales Analysis

12 . COMPETITIVE LANDSCAPE OF THE CHATBOT COMPANIES

12.1. Chatbot Market Competition
12.2. Partnership/Collaboration/Agreement
12.3. Merger And Acquisitions
12.4. New Product Launch
12.5. Other Developments

13 . COMPANY PROFILES OF CHATBOT INDUSTRY

13.1. Company Share Analysis
13.2. Market Concentration Rate
13.3. [24]7.ai Inc.
- 13.3.1. Company Overview
- 13.3.2. Company Revenue
- 13.3.3. Products
- 13.3.4. Recent Developments
13.4. Acuvate
- 13.4.1. Company Overview
- 13.4.2. Company Revenue
- 13.4.3. Products
- 13.4.4. Recent Developments
13.5. Aivo
- 13.5.1. Company Overview
- 13.5.2. Company Revenue
- 13.5.3. Products
- 13.5.4. Recent Developments
13.6. Artificial Solutions
- 13.6.1. Company Overview
- 13.6.2. Company Revenue
- 13.6.3. Products
- 13.6.4. Recent Developments
13.7. Botsify Inc.
- 13.7.1. Company Overview
- 13.7.2. Company Revenue
- 13.7.3. Products
- 13.7.4. Recent Developments
13.8. Creative Virtual Ltd.
- 13.8.1. Company Overview
- 13.8.2. Company Revenue
- 13.8.3. Products
- 13.8.4. Recent Developments
13.9. eGain Corporation
- 13.9.1. Company Overview
- 13.9.2. Company Revenue
- 13.9.3. Products
- 13.9.4. Recent Developments
13.10. IBM Corporation
- 13.10.1. Company Overview
- 13.10.2. Company Revenue
- 13.10.3. Products
- 13.10.4. Recent Developments
13.11. Inbenta Technologies Inc.
- 13.11.1. Company Overview
- 13.11.2. Company Revenue
- 13.11.3. Products
- 13.11.4. Recent Developments
13.12. Next IT Corp.
- 13.12.1. Company Overview
- 13.12.2. Company Revenue
- 13.12.3. Products
- 13.12.4. Recent Developments
13.13. Nuance Communications Inc.
- 13.13.1. Company Overview
- 13.13.2. Company Revenue
- 13.13.3. Products
- 13.13.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies