Worldwide Operator Business Services for SMEs: Forecast 2025-2030

"Selling more IT services to SMEs will provide the main opportunity for operator revenue growth."

This report provides an outlook on the worldwide telecoms and IT services market for small and medium-sized enterprises (SMEs), which refers to businesses with fewer than 250 employees. The report contains global and regional forecasts for fixed and mobile voice and data network services, as well as IT services such as security, co-location and hosting, unified communications (UC) and cloud services.

It also presents insights from our SD-WAN and SASE forecast.

This report provides:

• forecasts for operator services to SMEs including fixed and mobile voice and data services, IoT connectivity services and IT services such as security, UC and cloud services
• a worldwide forecast and eight regional breakdowns
• quantification of revenue, the number of connections or users, and ARPU for each service
• an estimate of the total market for IT services addressable by operators and the likely share achievable by them for seven service categories
• demographic data on the number of employees, enterprises and sites for each business size segment (note that we include entities in the government and public sectors).

Coverage

Geographical regions

• Regions modelled
  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa
  • Sub-Saharan Africa
• Business size segments
  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium-sized (50–249 employees)

Service

• Mobile
  • Mobile handset
  • Mobile broadband
  • IoT connectivity
• Fixed
  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
• Other business services
  • Co-location and hosting
  • Infrastructure as a service and platform as a service (IaaS/PaaS)
  • Software as a service (SaaS)
  • Security
  • Enterprise mobility
  • Unified communications (UC) and hosted voice