Systems Integration Services for Enterprises: 10 Operator Case Studies and Analysis

"Systems integration services play an important role in the delivery of enterprise ICT solutions and are of growing relevance to many telecoms operators."

This report outlines the strategies of 10 different telecoms operators that are offering systems integration (SI) services to enterprise customers.

It gives an assessment of each operator’s approach and highlights lessons for other operators to consider as they evaluate their own approaches to SI services.

Most profiles are based on interviews with operators. They also draw on other information including analyst briefings, conversations with operators and publicly available information such as financial reporting and investor presentations.

Questions answered in this report

• What are the best ways for telecoms operators to differentiate from specialist SIs?
• What are the benefits of different organisational models for delivering SI services?
• What new revenue opportunities could SI capabilities open for operators?
• What are the biggest challenges for telecoms operators offering integration capabilities and how can they be overcome?