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Market Research Report

Operator Business Services: Italy Forecast 2018-2023

Published by Analysys Mason Product code 763972
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Operator Business Services: Italy Forecast 2018-2023
Published: January 4, 2019 Content info: 17 Slides
Description

"Operator business services revenue in Italy is expected to increase during the forecast period, driven by revenue increases from other business services and mobile IoT connectivity."

This report provides an outlook on the telecoms and ICT services market in Italy for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as other business services such as security, co-location and hosting, and public and private cloud services.

THIS REPORT CONTAINS:

  • forecasts for operator services to micro, small and medium-sized enterprises (MSMEs) and large enterprises including fixed and mobile voice and data services, IoT connectivity services and other business services such as security and co-location and hosting
  • an estimate of the total market addressable by operators for these other business services and the likely share achievable by them for each service
  • quantification of revenue, the number of connections or users and ARPU for each service and each enterprise segment (micro, small, medium and large)
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).

It also provides brief profiles of the major operators that are active in the Italian enterprise market (Fastweb, Irideos, Telecom Italia (TIM), Vodafone and Wind Tre), and mentions BT Italia, Linkem, PosteMobile and Tiscali.

COVERAGE:

Geographical coverageServices
  • Italy

Business size

Segments

  • Micro (0-9 employees)
  • Small (10-49 employees)
  • Medium (50-249 employees)
  • Large (250+ employees)

Connections

Mobile

  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)

Fixed

  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100Mbps, >100Mbps and up to 1Gbps, and >1Gbps
  • Traditional managed services
  • IoT connectivity
  • Pay TV

Other business services

  • Unified communications
  • Security
  • Co-location and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management
Table of Contents

Table of Contents

  • 7.Executive summary
  • 8.Executive summary: increases in revenue from other business services and IoT connectivity will drive operator enterprise revenue growth between 2018 and 2023
  • 9.Implications for operators
  • 10.Forecast results
  • 11.Operator enterprise revenue in Italy will increase during the forecast period, and other business services will be the most significant contributor to this growth
  • 12.Medium-sized and large enterprises will deliver revenue growth; large enterprises will become the largest source of operators' enterprise revenue in Italy
  • 13.Revenue growth from IoT connectivity and handset data will lead to an increase in mobile services revenue in Italy over the forecast period
  • 14.Operator revenue from fixed services in Italy will fall during the forecast period, mainly driven by a decrease in the number of fixed voice connections
  • 15.The number of enterprise fixed data connections in Italy will increase between 2018 and 2023, along with the demand for higher-bandwidth services
  • 16.The addressable market for other business services for operators will continue to grow as enterprises migrate further towards cloud-based business solutions
  • 17.The key other business services markets addressed by operators in Italy are security, co-location and hosting and SaaS
  • 18.The broader enterprise IT and managed services market reaches beyond those services addressed by operators and is currently worth EUR32 billion
  • 19.Operator profiles
  • 20.Telecom Italia has historically dominated both the fixed and mobile enterprise markets in Italy, but it is increasingly being challenged in both today
  • 21.Operator profiles: Telecom Italia (TIM)
  • 22.Operator profiles: Vodafone
  • 23.Operator profiles: Irideos
  • 24.Regional comparison
  • 25.Operator enterprise revenue growth in Italy is expected to be very limited, and slower than in Western Europe as a whole
  • 26.Fixed voice and narrowband services account for a larger share of operator revenue than in Western Europe as a whole, and revenue from them will decline more rapidly
  • 27.Revenue growth from large enterprises in Italy will outstrip the growth in Western Europe as a whole, but revenue from small enterprises will decline more rapidly
  • 28.Forecast methodology and assumptions
  • 29.Forecast methodology and assumptions: presentation of results
  • 30.Forecast methodology and assumptions: market definition
  • 31.Forecast methodology and assumptions: modelling approach
  • 32.Forecast methodology and assumptions: mobile services
  • 33.Forecast methodology and assumptions: fixed services [1]
  • 34.Forecast methodology and assumptions: fixed services [2]
  • 35.Forecast methodology and assumptions: other business services [1]
  • 36.Forecast methodology and assumptions: other business services [2]
  • 37.Forecast methodology and assumptions: broader IT categories
  • 38.About the author and Analysys Mason
  • 39.About the author
  • 40.Analysys Mason's consulting and research are uniquely positioned
  • 41.Research from Analysys Mason
  • 42.Consulting from Analysys Mason

List of figures

  • Figure 1: Change in telecoms operator retail revenue from enterprises by service type, Italy, 2018--2023
  • Figure 2: Connections for enterprises and CAGRs by type of connection, Italy, 2018--2023
  • Figure 3: Telecoms operator retail revenue from enterprises in 2018 and CAGR for 2018--2023 by enterprise size, Italy
  • Figure 4: Telecoms operator retail revenue from enterprises by service type, Italy, 2014--2023
  • Figure 5: Percentage of operator retail revenue from enterprises in 2018 and CAGR for 2018--2023 by service type, Italy
  • Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, Italy, 2018
  • Figure 7: Telecoms operator retail revenue from enterprises by service type and enterprise size, Italy, 2018 and 2023
  • Figure 8: Telecoms operator mobile service retail revenue and connections for enterprises, Italy, 2014--2023
  • Figure 9: Telecoms operator fixed service retail revenue and connections for enterprises, Italy, 2014--2023
  • Figure 10: Number of enterprise fixed broadband and dedicated connections by type of connection, Italy, 2014--2023
  • Figure 11: Whole market other business services retail revenue from enterprises by service type, Italy, 2014--2023
  • Figure 12: Other business services retail revenue from enterprises by service type and provider and operators' share of this revenue by service type, Italy, 2023
  • Figure 13: Enterprise IT spend, Italy, 2018--2023
  • Figure 14: 'Human' business SIMs by operator, June 2018
  • Figure 15: Business broadband connections by operator, June 2018
  • Figure 16: Telecom Italia's enterprise revenue in Italy, including equipment sales, 2015--1H 2018
  • Figure 17: Telecom Italia's ICT services revenue in Italy, 2015--9M 2018
  • Figure 18: Fastweb's enterprise revenue, 2015--9M 2018
  • Figure 19: Changes in operator enterprise revenue, Italy and Western Europe (WE), 2018--2023
  • Figure 20: Share of operator enterprise revenue by product category, Italy and Western Europe, 2018
  • Figure 21: CAGR in operator enterprise revenue by product category, Italy and Western Europe, 2018--2023
  • Figure 22: CAGR in operator enterprise revenue by segment, Italy and Western Europe, 2018--2023
  • Figure 23: Share of operator enterprise revenue by segment, Italy and Western Europe, 2018
  • Figure 24: Percentage of enterprises, employees and business sites by enterprise size, Italy, 2018
  • Figure 25: Diagram of the forecast modelling approach
  • Figure 26: Definitions and key drivers for mobile services
  • Figure 27a: Definitions and key drivers for fixed services
  • Figure 27b: Definitions and key drivers for fixed services
  • Figure 28a: Definitions and key drivers for other business services
  • Figure 28b: Definitions and key drivers for other business services
  • Figure 29: Description of broader IT categories tracked by AMI Partners
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