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PUBLISHER: Global Industry Analysts, Inc. | PRODUCT CODE: 1758114

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PUBLISHER: Global Industry Analysts, Inc. | PRODUCT CODE: 1758114

Conversational Commerce

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Table of Contents

Global Conversational Commerce Market to Reach US$56.9 Billion by 2030

The global market for Conversational Commerce estimated at US$17.2 Billion in the year 2024, is expected to reach US$56.9 Billion by 2030, growing at a CAGR of 22.1% over the analysis period 2024-2030. Chatbots, one of the segments analyzed in the report, is expected to record a 19.9% CAGR and reach US$32.9 Billion by the end of the analysis period. Growth in the Intelligent Virtual Assistants segment is estimated at 25.6% CAGR over the analysis period.

The U.S. Market is Estimated at US$4.5 Billion While China is Forecast to Grow at 21.0% CAGR

The Conversational Commerce market in the U.S. is estimated at US$4.5 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$8.8 Billion by the year 2030 trailing a CAGR of 21.0% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 19.9% and 19.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 15.4% CAGR.

Global Conversational Commerce Market - Key Trends & Drivers Summarized

How Is Conversational Commerce Redefining the Digital Shopping Experience?

Conversational commerce is reshaping how consumers interact with brands by merging messaging platforms, voice assistants, and AI-powered chatbots into the online buying journey. Instead of browsing through static product listings, users are engaging with businesses through real-time, interactive conversations on platforms like WhatsApp, Facebook Messenger, WeChat, and voice-based channels like Alexa and Google Assistant. These interactions are personalized, instantaneous, and deeply integrated into the customer’s preferred digital environment-offering not only product discovery but also payments, support, and reordering through a single conversational interface.

What sets conversational commerce apart is its capacity to mimic the personalized attention of in-store shopping within digital ecosystems. Consumers can inquire about product availability, receive recommendations based on past behavior, or get help navigating complex purchases-such as financial services or luxury goods-all via a natural language interface. This fluid experience increases engagement, reduces friction in decision-making, and often results in higher conversion rates compared to traditional e-commerce interfaces.

How Are AI and Messaging Platforms Powering This New Retail Frontier?

Artificial intelligence lies at the heart of conversational commerce, enabling intelligent, context-aware responses and decision support. Chatbots and virtual assistants are powered by natural language processing (NLP) and machine learning, allowing them to interpret user intent, recommend relevant products, and handle post-purchase inquiries. Over time, these systems refine their responses based on customer interactions, creating increasingly personalized and efficient shopping journeys.

Messaging platforms, both public and proprietary, serve as the infrastructure through which these conversations occur. Integrations with payment gateways, inventory databases, and CRM systems allow seamless, end-to-end commerce within chat windows. For instance, a user browsing skincare products can receive ingredient recommendations, complete a transaction, and receive shipping updates-all without leaving the app. These capabilities are turning messaging apps into full-service retail environments, particularly in mobile-first markets where consumers spend more time in messaging apps than on traditional websites.

What Industry Use Cases and Consumer Segments Are Driving Adoption?

Conversational commerce is being widely adopted across sectors such as fashion, beauty, electronics, banking, and food delivery. DTC brands are using it to reduce cart abandonment by offering live chat support and promotional nudges in real-time. In the food and beverage industry, chatbots allow users to reorder favorite items, customize meals, or schedule delivery-all with a few typed or spoken commands. Financial institutions are also leveraging conversational interfaces to enable account access, personalized financial tips, and micro-investment options for digital-first customers.

The approach is particularly appealing to younger, mobile-native consumers who value instant gratification, personalized service, and digital convenience. Gen Z and millennials are the most active users of chat-based shopping, while older consumers are increasingly embracing voice-based commerce due to its hands-free simplicity. Markets in Asia and Latin America have seen faster adoption, largely due to the dominance of super apps like WeChat, LINE, and KakaoTalk. These regional differences underscore the importance of localized conversational strategies and platform partnerships for brands entering new markets.

What Factors Are Fueling the Growth of the Conversational Commerce Market?

The growth in the conversational commerce market is driven by several converging trends rooted in mobile-first engagement, AI adoption, and demand for hyper-personalized customer experiences. A core driver is the global shift toward messaging as the preferred communication channel, which enables always-on, two-way brand interaction. The rise of AI-driven chat interfaces and NLP technologies is enhancing responsiveness and enabling brands to scale customer engagement with minimal human input.

Integration with payments, inventory systems, and customer data platforms is turning conversations into transactional pathways, streamlining both discovery and conversion. Additionally, the need to differentiate in a saturated e-commerce landscape is pushing brands to adopt conversational commerce as a strategy for deeper engagement and customer retention. The increasing popularity of voice assistants, coupled with improvements in voice recognition accuracy, is further expanding conversational commerce into hands-free shopping scenarios. Together, these drivers are transforming how consumers buy, inquire, and interact with brands in real-time digital environments.

SCOPE OF STUDY:

The report analyzes the Conversational Commerce market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Type (Chatbots, Intelligent Virtual Assistants); Deployment (On-Premise Deployment, Cloud-based Deployment); Organization Size (Large Enterprises, SMEs); Vertical (BFSI Vertical, Healthcare & Life Sciences Vertical, Retail & E-Commerce Vertical, IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 37 Featured) -

  • Ada Support Inc.
  • Amazon Web Services (AWS)
  • Apple Inc.
  • Bold360 (by LogMeIn)
  • Cognigy GmbH
  • Drift.com, Inc.
  • Freshworks Inc.
  • Google LLC
  • Haptik Inc.
  • IBM Corporation
  • Intercom, Inc.
  • LivePerson, Inc.
  • Microsoft Corporation
  • Nuance Communications
  • Oracle Corporation
  • Pypestream Inc.
  • Salesforce.com, Inc.
  • SnatchBot Ltd.
  • Twilio Inc.
  • Zendesk, Inc.

AI INTEGRATIONS

We're transforming market and competitive intelligence with validated expert content and AI tools.

Instead of following the general norm of querying LLMs and Industry-specific SLMs, we built repositories of content curated from domain experts worldwide including video transcripts, blogs, search engines research, and massive amounts of enterprise, product/service, and market data.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

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Product Code: MCP36609

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Tariff Impact on Global Supply Chain Patterns
    • Conversational Commerce - Global Key Competitors Percentage Market Share in 2025 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Rapid Consumer Shift Toward Messaging Platforms Throws the Spotlight on Conversational Commerce as a New Retail Frontier
    • Expansion of AI-Powered Chatbots and Virtual Assistants Spurs Real-Time, Personalized Customer Engagement
    • Rising Popularity of WhatsApp, Messenger, and WeChat for Shopping Drives Brand Integration into Messaging Ecosystems
    • OEM Innovations in Natural Language Processing (NLP) Enhance Accuracy and Context-Awareness in Commerce Conversations
    • Growth of Voice-Activated Shopping via Smart Speakers and Assistants Expands the Scope of Hands-Free Transactions
    • Shift Toward Mobile-First and Frictionless Experiences Strengthens the Business Case for Conversational Interfaces
    • Increased Adoption of Conversational AI in Customer Support and Upselling Enhances Cart Conversion Rates
    • Integration of Conversational Commerce in Omnichannel Retail Strategies Unifies Online and Offline Customer Journeys
    • Expansion of Visual Search, Emojis, and Multimedia Support in Messaging Enhances Product Discovery and Interaction
    • Advancements in Sentiment Analysis and Predictive Intent Recognition Improve Personalization and Cross-Selling
    • Rising Demand for 24/7 Availability and Instant Resolutions Drives Investment in Automated Commerce Agents
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Conversational Commerce Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Conversational Commerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 3: World 6-Year Perspective for Conversational Commerce by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Chatbots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 5: World 6-Year Perspective for Chatbots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Intelligent Virtual Assistants by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 7: World 6-Year Perspective for Intelligent Virtual Assistants by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for IT & Telecom Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 9: World 6-Year Perspective for IT & Telecom Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Media & Entertainment Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 11: World 6-Year Perspective for Media & Entertainment Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 12: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 13: World 6-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for BFSI Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 15: World 6-Year Perspective for BFSI Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 16: World Recent Past, Current & Future Analysis for Healthcare & Life Sciences Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 17: World 6-Year Perspective for Healthcare & Life Sciences Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 18: World Recent Past, Current & Future Analysis for Retail & E-Commerce Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 19: World 6-Year Perspective for Retail & E-Commerce Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 20: World Recent Past, Current & Future Analysis for On-Premise Deployment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 21: World 6-Year Perspective for On-Premise Deployment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 22: World Recent Past, Current & Future Analysis for Cloud-based Deployment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 23: World 6-Year Perspective for Cloud-based Deployment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 24: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 25: World 6-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 26: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 27: World 6-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 28: USA Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 29: USA 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 30: USA Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 31: USA 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 32: USA Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 33: USA 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 34: USA Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 35: USA 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • CANADA
    • TABLE 36: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 37: Canada 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 38: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 39: Canada 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 40: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 41: Canada 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 42: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 43: Canada 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • JAPAN
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 44: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 45: Japan 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 46: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 47: Japan 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 48: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 49: Japan 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 50: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 51: Japan 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • CHINA
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 52: China Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 53: China 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 54: China Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 55: China 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 56: China Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 57: China 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 58: China Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 59: China 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • EUROPE
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 60: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 61: Europe 6-Year Perspective for Conversational Commerce by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 62: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 63: Europe 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 64: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 65: Europe 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 66: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 67: Europe 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 68: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 69: Europe 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • FRANCE
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 70: France Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 71: France 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 72: France Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 73: France 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 74: France Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 75: France 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 76: France Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 77: France 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • GERMANY
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 78: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 79: Germany 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 80: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 81: Germany 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 82: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 83: Germany 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 84: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 85: Germany 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • ITALY
    • TABLE 86: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Italy 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 88: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Italy 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 90: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Italy 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 92: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Italy 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • UNITED KINGDOM
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 94: UK Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 95: UK 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 96: UK Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 97: UK 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 98: UK Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 99: UK 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 100: UK Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 101: UK 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 102: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 103: Rest of Europe 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 104: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 105: Rest of Europe 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 106: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 107: Rest of Europe 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 108: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 109: Rest of Europe 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 110: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 111: Asia-Pacific 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 112: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 113: Asia-Pacific 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 114: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 115: Asia-Pacific 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 116: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 117: Asia-Pacific 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 118: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 119: Rest of World 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 120: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 121: Rest of World 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 122: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 123: Rest of World 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 124: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 125: Rest of World 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030

IV. COMPETITION

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