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Market Research Report

Business VoIP Services

Published by Global Industry Analysts, Inc. Product code 252342
Published Content info 275 Pages
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Business VoIP Services
Published: March 1, 2018 Content info: 275 Pages
Description

This report analyzes the worldwide markets for Business VoIP Services in US$ Million. Market estimates and projections for global Business VoIP services are provided by the following segments: Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2016 through 2024. Also, a five-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 108 companies including many key and niche players such as -

8x8, Inc.
AT&T, Inc.
Avaya, Inc.
Cisco Systems Inc.
Deutsche Telekom AG

Table of Contents
Product Code: MCP-7702

Table of Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW

  • Shifting of Voice Traffic Away from PSTN to Mobile and Internet Networks Paves the Way for the Emergence of VoIP
    • Table 1: Steady Migration of Voice Traffic from PSTN to the Internet Opens Up a New Era of Opportunities for VoIP Technology: International Voice Traffic Load Measurements for VoIP & TDM/PSTN Networks (In Billions of Minutes) for the Years 2005, 2010, 2015 & 2018 (includes corresponding Graph/Chart)
  • Overview of VoIP Service Provider Strategies Catalyzing Growth
  • Focused Strategies on Mobile VoIP...
  • VoIP Peering Agreements...
  • Bundled Services at Competitive Costs: A Key Service Differentiation Strategy
  • Noteworthy Market Trends & Drivers
  • High Speed Internet Connectivity, Expanding Bandwidth & Falling Data Bandwidth Costs Prime the VoIP Market for Rapid Growth & Proliferation
    • Table 2: Rapid Penetration of Internet Provides the Foundation for the Commercial Success of VoIP Services: Breakdown of Number of Internet Users (In Million) by Region for Years 2013 & 2016 (includes corresponding Graph/Chart)
    • Table 3: Growth in Average Internet Speeds Makes VoIP Commercially Viable and Rewarding From a User Experience Perspective: Breakdown of Internet Speeds (In Mbps) in Select Countries Worldwide for the Years 2014 & 2016 (includes corresponding Graph/Chart)
  • Pervasive Business WLANs & Strong Sales of Wi-Fi Phone Units Dives Demand for VoWLAN
    • Table 4: Strong Investments in WLAN & Increased Utilization of Gigabit Wi-Fi Access Points Encourage Deployment of VoWLAN By Providing the Foundation Needed to Deploy High Quality VoIP: Global Enterprise WLAN, Gigabit W-Fi, and VoWLAN Markets (In US$ Million) for the Years 2017 & 2020 (includes corresponding Graph/Chart)
    • Table 5: Robust Sales of Wi-Fi Enabled Devices to Expand the Addressable Market Opportunity for VoWLAN by Expanding the Choice of Enterprise Mobility Endpoints for VoIP Communications: Global Shipments of Wi-Fi Enabled Devices (In Million Units) for the Years 2015, 2017 & 2019 (includes corresponding Graph/Chart)
    • Increased Focus on Implementing QoS in Enterprise Networks (LAN, WAN & WLAN) to Benefit VoIP Deployment
  • On the Back of Converged IT Environments, VoIP Gains Prominence as the Stepping Stone for UC Implementation
    • Table 6: As a Key Component of UC, VoIP is Poised to Gain Significantly from Long-Term Enterprise UC Implementation Programs: Global Spending on Unified Communications and Collaboration (In US$ Million) by Deployment Model for the Years 2017 & 2022 (includes corresponding Graph/Chart)
  • Productivity Receives a Boost When BYOD Meets VoIP
    • Table 7: Growing Enterprise Spending on BYOD Programs to Benefit Demand for BYOD VoIP: Global Spending on BYOD (In US$ Billion) for the Years 2017 & 2022 (includes corresponding Graph/Chart)
    • Table 8: Growing Preference of Tablets for Business Use & Increased Tendency of Tablet Users to Consume More Data Over Wi-Fi to Benefit Adoption of VoWLAN: Penetration (%) of Tablets Designed to Support Business Use for the Years 2013, 2015 & 2017 (includes corresponding Graph/Chart)
  • Sustained Value Created by Mobile & Affordable Audio Conferencing Drives Demand for VoIP Audio Conferencing Solutions
    • Table 9: Sustained Relevance & Indispensability of Audio Conferencing in the Face of Web & Video Alternatives to Benefit VoIP Conferencing: Global VoIP Audio Conferencing Use Measured in Minutes of Use for the Years 2013, 2015 & 2017 (includes corresponding Graph/Chart)
  • The Move Towards Smart Offices Drives Interest in Connecting VoIP Networks to IoT Networks
  • WebRTC Packs More Power into the VoIP Technology
  • Mushrooming of SMEs Worldwide Bodes Well for the VoIP Services Market
  • Cloud Telephony Emerges as the Most Successful Hosted Business Model
  • The US$290 Billion Call Center Market Stands Tall as a Lucrative End-User of Business VoIP Services
    • Table 12: Robust Outlook for the Call Center Industry to Echo Downstream to the VoIP Services Market: Global Spending on In-House and Outsourced Call Centers (In US$ Million) by Geographic Region for the Years 2017 & 2022 (includes corresponding Graph/Chart)
  • Virtualization of VoIP Eliminates Call Manager Resource Wastage
  • Growing Investments in 4G, Promised Benefits of 5G & the Ensuing Emphasis on VoLTE to Boost Mobile VoIP Applications
    • Table 13: Robust Current Growth in 4G & Expected Growth in 5G Brightens the Long-Term Outlook for Mobile VoIP: 4G & 5G Subscriptions/Subscribers (In Million) for the Years 2017, 2018, 2020 and 2022 (includes corresponding Graph/Chart)
  • Disruptive Emergence of Social Business Drives the Integration of Social Media with VoIP
  • Market Outlook

2. TECHNOLOGY OVERVIEW

3. SERVICE LAUNCHES/INTRODUCTIONS

  • Ooma Introduces Ooma Office Business Phone Service in France
  • Wahsega Labs Unveils Diet PBX
  • ShoreTel Launches ShoreTel Connect(tm) CLOUD and Contact Center for CLOUD Solutions
  • ShoreTel, Ingram Micro and HP to Offer Unified Communications Solutions for SMBs
  • ShoreTel Ships ShoreTel 400 Series IP phones for ShoreTel Sky

4. RECENT INDUSTRY ACTIVITY

  • Mitel Partners with Daxcom
  • LogMeIn integrates join.me and OpenVoice
  • Tim and Italtel Designs and Deploys Voice Over IP Services for Poste Italiane
  • Telenor Maritime Snaps Up SatPoint
  • ShoreTel Acquires Corvisa
  • 8x8 Takes Over Quality Software Corporation
  • 8x8 Increases its Presence in Asia-Pacific and Inks Reseller Agreement with CSG

5. FOCUS ON SELECT PLAYERS

  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • Cisco Systems Inc. (USA)
  • Deutsche Telekom AG (Germany)
  • InPhonex LLC (USA)
  • MegaPath (USA)
  • Microsoft Corporation (USA)
  • Mitel Networks Corporation (Canada)
  • Nextiva (USA)
  • Orange Business Services (France)
  • RingCentral, Inc. (USA)
  • ShoreTel, Inc. (USA)
  • Sprint Corporation (USA)
  • Telenor Group (Norway)
  • Verizon Enterprise Solutions (USA)
  • Viber Media S.a r.l (Cyprus)
  • Vonage Holdings Corp. (USA)
  • West Corporation (USA)

6. GLOBAL MARKET PERSPECTIVE

    • Table 14: World Recent Past, Current & Future Analysis for Business VoIP Services by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 15: World Historic Review for Business VoIP Services by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)
    • Table 16: World 14-Year Perspective for Business VoIP Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart)
    • Table 17: World Recent Past, Current & Future Analysis for Business VoIP Services by Segment - Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 18: World Historic Review for Business VoIP Services by Segment - Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)
    • Table 19: World 14-Year Perspective for Business VoIP Services by Segment - Percentage Breakdown of Revenues for Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart)

III. MARKET

1. THE UNITED STATES

  • A. Market Analysis
    • VoIP Telephony - Fast Gaining Traction
    • Enterprise Mobility Augurs Well for the Business VoIP Market
    • Service Launches/Introductions
    • Strategic Corporate Developments
    • Select Key Players
  • B. Market Analytics
    • Table 20: The US Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 21: The US Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

2. CANADA

  • A. Market Analysis
    • Outlook
    • Mitel Networks Corporation - A Major Canadian Company
  • B. Market Analytics
    • Table 22: Canadian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 23: Canadian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

3. JAPAN

  • Market Analysis
    • Table 24: Japanese Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 25: Japanese Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4. EUROPE

  • Market Analysis
    • Table 26: European Recent Past, Current & Future Analysis for Business VoIP Services by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 27: European Historic Review for Business VoIP Services by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)
    • Table 28: European 14-Year Perspective for Business VoIP Services by Geographic Region - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart)

4a. FRANCE

  • A. Market Analysis
    • Outlook
    • Service Launch
    • Orange Business Services - A Major France-Based Company
  • B. Market Analytics
    • Table 29: French Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 30: French Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4b. GERMANY

  • A. Market Analysis
    • Outlook
    • Deutsche Telekom AG - A Major Germany-Based Company
  • B. Market Analytics
    • Table 31: German Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 32: German Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4c. ITALY

  • A. Market Analysis
    • Outlook
    • Strategic Corporate Development
  • B. Market Analytics
    • Table 33: Italian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 34: Italian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4d. THE UNITED KINGDOM

  • A. Market Analysis
    • Outlook
    • Business VoIP Gains Popularity in the UK Market
    • Table 35: Total Number of Business VoIP Voice Call Minutes (Billion) in the UK for the Years 2010 through 2016 (includes corresponding Graph/Chart)
    • Service Launch
  • B. Market Analytics
    • Table 36: The UK Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 37: The UK Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4e. SPAIN

  • Market Analysis
    • Table 38: Spanish Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 39: Spanish Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4f. RUSSIA

  • Market Analysis
    • Table 40: Russian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 41: Russian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4g. REST OF EUROPE

  • A. Market Analysis
    • Outlook
    • CISCO- A Leading Player in VoIP Solutions in the Netherlands
    • Strategic Corporate Developments
    • Telenor Group - A Major Norway-Based Company
  • B. Market Analytics
    • Table 42: Rest of Europe Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 43: Rest of Europe Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

5. ASIA-PACIFIC

  • Market Analysis
    • Table 44: Asia-Pacific Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 45: Asia-Pacific Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

6. LATIN AMERICA

  • Market Analysis
    • Table 46: Latin American Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 47: Latin American Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

7. REST OF WORLD

  • A. Market Analysis
    • Outlook
    • Viber Media S.a r.l - A Major Cyprus-Based Company
  • B. Market Analytics
    • Table 48: Rest of World Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)
    • Table 49: Rest of World Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)
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