Microsoft Takes Aim at Employee Experience with Viva Sales

This IDC Market Note presents IDC's opinions on Viva Sales, Microsoft's latest addition to its Viva employee experience and engagement platform. Viva Sales aims to streamline processes and reduce time spent on administrative tasks, with a view to streamline the salesperson experience."Retaining talent has become one of today's top business challenges. With a suite centered around enhancing employee experience, Microsoft is tapping into this fundamental need. In particular, the Viva Sales proposition of automating administrative tasks should resonate with a sales population intent on minimizing time spent on non-sales activities," said Van Valdez, associate research director, European Customer Experience, IDC Europe.