How AI Delivers Better Management Consulting Services

This IDC Perspective assesses the impact of AI on the business consulting profession and provides guidance for those who engage or contract with consultants. AI is changing how organizations work, particularly knowledge-intense enterprises. This is especially true for business consulting providers. "CIOs are responsible for most internal AI investments and should be involved when business consultants propose AI-enhanced services. Some AI support has been found to produce better consulting results, but not always. The sourcing and procurement cycle should require that business consultants respond to a standard business problem that will demonstrate the value of their AI capabilities," says Ron Babin, adjunct research advisor for IDC's IT Executive Programs (IEP).