Salesforce Agentforce: Redefining Industry Dynamics with Autonomous and Assistive AI Agents

This IDC Market Note discusses the announcement and release of Agentforce. It is a suite of autonomous as well as assistive AI agents that offers specialized, always-on support to employees and customers alike, leveraging deep business knowledge to seamlessly execute tasks tailored to their specific roles; essentially acting as a virtual assistant that can handle tasks independently across various business functions such as sales, marketing, and customer service. This report also explores Salesforce's Agentforce's impact on the industry, the opportunities and benefits it offers, and the way ahead for stakeholders navigating this transformative solution.