How Technology Transforms Industrial Operations' Workforces and Workflows

This IDC Perspective analyzes both the impact of emerging technologies on the necessary skills and the impact to key worker functions in industrial operations. As the rate of technological advancement accelerates, organizations are struggling to keep up with strategies around hiring, talent development, and successful deployment of technology that is not outdated by the time it is executed."Companies will hire a bunch of developers only to find out that agents might be doing these jobs in a few years," says Jonathan Lang, research director for Worldwide IT/OT Convergence Strategies at IDC. "The key will be to create strategies that are inherently resilient to change, enabling faster adaptation as a key competitive differentiator."