Cisco CX Analyst Day: AI-First Customer Experience and Partner Transformation

This IDC Market Note analyzes Cisco's customer experience (CX) strategy and its implications for the broader technology ecosystem. The report provides insights into Cisco's execution model, partner engagement, and alignment with industry trends.

Executive Snapshot

In This Market Note

IDC's Point of View

• Executive Summary
• Key Themes and Insights
  • 1. CX as an AI-First Function
  • 2. The AI-Ready Enterprise and Cisco's Role
  • 3. Data, Telemetry, and Customer Value
  • 4. Partner Transformation and Challenges
• Strategic Implications
• Conclusion

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• Related Research
• Synopsis