Unified AI and Agentic AI Platforms in Asia: Solution Insights for Technology Leaders

Description

This IDC Perspective showcases innovative AI-driven platforms that are emerging in the Asia/Pacific region as well as the key steps technology providers are taking to help businesses accelerate AI adoption. The uncertainty and volatility of global markets are pushing businesses to intensify their enterprisewide operational efficiency initiatives favoring a platform-based approach toward new technologies, such as AI. On average, only 23% of AI apps have gone from proof of concept to production in Asia/Pacific. However, with the rapid pace of AI development and more technology providers rolling out AI platforms, choosing the right AI platform requires the understanding of the vendor, approach to AI, and systems meeting current and future requirements.

Product Code: AP52203625

Executive Snapshot

Situation Overview

AI Platform Solutions
- Salesforce: From Customer Relationship Management to Customer Experience Management to a Unified Customer Solution
  - The Platform
  - Approach to AI
  - Driving AI Adoption
  - Case Study: Singapore Airlines
- Workday: Creating the Digital Employee
  - The Platform
  - Approach to AI
  - Agent System of Record
  - Driving AI Adoption
  - Case Study: JLL Technologies
- EvoluteIQ: Supercharging Automation with AI
  - The Platform
  - Approach to AI
  - Driving AI Adoption
  - Case Study: AI in Medtech
- ServiceNow: Scaling AI with Unified Enterprise Data
  - The Platform
  - Approach to AI
  - ServiceNow AI Agent Orchestrator
  - ServiceNow AI Agent Studio
  - Driving AI Adoption
  - Case Study: Griffith University
- HCL UnO: Evolving AI Orchestration to Meet Customer Demand
  - Approach to AI
  - HCL UnO Agentic
  - Driving AI Adoption
  - Use Case: Simplifying Insurance Claim Workflows with AI Agents
- Kingdee Software: AI Cosmos Under One Roof
  - The Platform
  - Approach to AI
  - Driving AI Adoption
  - Case Study: Beijing Chuangsi Industry and Trade