Merging Business and Technology Architecture to Operationalize AI

This IDC Perspective advises organizations on the new roles and organizational shifts necessary to operationalize AI. Organizations today are mired in business and technology transformation driven by AI. What separates organizations that are succeeding with AI from those that are not is how they structure their AI initiatives to deliver and scale AI proofs of concept."Today, a lot of companies start with technology and drive backward into the business processes they can impact," says Jonathan Lang, research director, Worldwide IT/OT Convergence Strategies at IDC. "What they need to be doing is starting with mapping and digitization of all business processes, regardless of the current or future role of technology in those processes. From there, they can bring the right tool for the job and optimize the end-to-end job to be done."