Energetic AI and an Open Ecosystem Anchor Zoom's Ambitions at Perspectives 2025

This IDC Market Note shares an overview of Zoom's Perspectives 2025 event. The event highlighted Zoom's transformation into a comprehensive AI-driven productivity and collaboration platform. Key initiatives include embedding AI for real-time assistance, enhancing user-centric customization, and converging UCCaaS and CCaaS into a unified ecosystem. The company is expanding its channel strategy, APIs, and developer tools to foster interoperability and global reach. Zoom's focus on AI-powered tools, seamless customer experiences, and an open ecosystem positions the company to compete with legacy providers while addressing evolving enterprise needs and driving operational efficiency.