Charting HR's Role in AI Transformation Readiness

This IDC Perspective discusses AI transformation that means that workers are no longer bound to static applications of their skills within rigidly defined, role-based remits. The breakdown of static and codified process management means that HR and LOB leaders need to rethink performance to be instructive and collaborative rather than just measured and managed - it also means that HR leaders need to take charge of how to operationalize AI within the workforce toward realizing its full potential. "AI transformation is strategic, operational, and data driven, and current executive calls for AI deployment are not reflecting the transitional needs of the first two components," says Zachary Chertok, senior research manager, Employee Experience, IDC. "Modernizing HR leaders have an opportunity to take the lead on organizational AI transformation by setting the strategy for and managing the transitioning and enablement of the workforce for an AI-infused future. HR will need to expand its digital skills footprint, but the outcome will be a true and value-achieving partnership between AI and humans."