Infosys Confluence 2025: Agentic AI Strategies for Business Transformation

This IDC Market Perspective summarizes the key insights from IDC analysts who attended Infosys Confluence 2025. The event highlighted Infosys' strategic shift toward agentic AI-enabled business models, building on established offerings such as Infosys Cobalt and Infosys Topaz. Key discussions included the role of agentic AI in orchestrating autonomous workflows, coordinating multiagent systems, and enabling enterprise-scale AI governance. The event highlighted the importance of responsible AI frameworks, operational autonomy, and integrating AI agents to achieve measurable business outcomes and drive industry-specific transformation. Infosys showcased its agentic AI-driven innovation strategy, focusing on enhanced operational efficiency and strategic thought leadership across multiple sectors. As organizations move from experimentation to scaled AI adoption, Infosys' investments in scalable platforms, talent development, and responsible governance position it as a trusted partner for the next phase of enterprise transformation."Organizations are increasingly focused on operationalizing enterprise AI in ways that deliver measurable business value while maintaining responsible governance," said Lars Goransson, VP, Worldwide Services Research at IDC. "At Confluence 2025, we observed that Infosys is prioritizing scalable platforms, industry partnerships, and talent development to help clients move beyond experimentation and integrate AI into core business processes. This approach aligns with the broader industry trends IDC is tracking in enterprise services and positions Infosys at the forefront of agentic AI-driven transformation."