ServiceNow IT Service Management Announcements Fall 2025: AI Fabric and Experience, New AI Skills, and Partnerships

This IDC Market Note discusses ServiceNow's fall 2025 release, which includes its new AI Agent Fabric and introduces new AI agents and agentic workflows for IT service management (ITSM) and DEX. In addition, it explores ServiceNow's expanded partnerships with NVIDIA and Microsoft."As AI continues to transform IT service management and other aspects of IT, new functionality and partnerships can help customers evolve their practices," said Snow Tempest, research manager, IT Service Management at IDC.