Digital Business Professional Services in the Age of Agentic Work: Ecosystems, Talent, and Operating Models

This IDC Perspective discusses how AI is fundamentally reshaping digital business professional services, driving a rapid transition from labor-led models to AI-augmented, platform-driven, and agentic delivery. Providers that can industrialize AI responsibly and demonstrate real business impact will capture a disproportionate share of transformation spend. For buyers, evaluating partners on platform maturity, governance, and operating model is critical to long-term success. "Very soon, AI-native delivery will be the competitive norm-organizations that act now to embed AI into their core operations and partner with providers who can deliver at scale will set the pace for the industry." - Erin Hichman, research manager, Digital Transformation Professional Services, IDC