Key Considerations for Enterprises When Selecting a Device-as-a-Service Provider

This IDC Perspective provides guidance for enterprise technology buyers evaluating and selecting device-as-a-service (DaaS) providers. Drawing on IDC MarketScape: Worldwide DaaS 2025 Vendor Assessment (IDC #US53783925, September 2025), this document outlines the key market forces driving DaaS adoption, the critical capability dimensions buyers should evaluate across vendors, and specific recommended actions for structuring DaaS engagements that deliver measurable business value."Managing modern device fleets is both complex and costly, posing challenges for IT in balancing employee satisfaction, cost control, and strategic initiatives. As organizations evaluate device-as-a-service offerings, the key lies in selecting a vendor whose breadth of hardware, life-cycle services, and management capabilities aligns with their unique needs," says Lara Greden, senior research director, Flexible Consumption and Financing Strategies, IDC.