Global Shared Services Market 2024-2028

The shared services market is forecasted to grow by USD 284.68 bn during 2023-2028, accelerating at a CAGR of 17.09% during the forecast period. The report on the shared services market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the need for business process automation, digital transformation of SSCs, and high adoption of shared services among public sector organizations.

Market Scope
Base Year	2024
End Year	2028
Series Year	2024-2028
Growth Momentum	Accelerate
YOY 2024	16.67%
CAGR	17.09%
Incremental Value	$284.68bn

Technavio's shared services market is segmented as below:

By Deployment

On premises
Cloud

By Application

F and A
IT
SCM
HR
CRM

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the emergence of robotics process automation as one of the prime reasons driving the shared services market growth during the next few years. Also, the rise in the adoption of analytics in shared services and rise of integrated and multifunction shared services will lead to sizable demand in the market.

The report on the shared services market covers the following areas:

Shared services market sizing
Shared services market forecast
Shared services market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading shared services market vendors that include Accenture Plc, Atos SE, Capgemini Service SAS, CGI Inc., Cognizant Technology Solutions Corp., Deloitte Touche Tohmatsu Ltd., ExlService Holdings Inc., Gartner Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Ltd., Oracle Corp., PricewaterhouseCoopers LLP, SAP SE, ServiceNow Inc., Tata Consultancy Services Ltd., The Hackett Group Inc., and Wipro Ltd.. Also, the shared services market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR43225

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Deployment
Exhibit 06: Executive Summary - Chart on Market Segmentation by Application
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

4.1 Global shared services market 2018 - 2022
Exhibit 18: Historic Market Size - Data Table on global shared services market 2018 - 2022 ($ billion)
4.2 Deployment Segment Analysis 2018 - 2022
Exhibit 19: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
4.3 Application Segment Analysis 2018 - 2022
Exhibit 20: Historic Market Size - Application Segment 2018 - 2022 ($ billion)
4.4 Geography Segment Analysis 2018 - 2022
Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
4.5 Country Segment Analysis 2018 - 2022
Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Deployment

6.1 Market segments
Exhibit 30: Chart on Deployment - Market share 2023-2028 (%)
Exhibit 31: Data Table on Deployment - Market share 2023-2028 (%)
6.2 Comparison by Deployment
Exhibit 32: Chart on Comparison by Deployment
Exhibit 33: Data Table on Comparison by Deployment
6.3 On premises - Market size and forecast 2023-2028
Exhibit 34: Chart on On premises - Market size and forecast 2023-2028 ($ billion)
Exhibit 35: Data Table on On premises - Market size and forecast 2023-2028 ($ billion)
Exhibit 36: Chart on On premises - Year-over-year growth 2023-2028 (%)
Exhibit 37: Data Table on On premises - Year-over-year growth 2023-2028 (%)
6.4 Cloud - Market size and forecast 2023-2028
Exhibit 38: Chart on Cloud - Market size and forecast 2023-2028 ($ billion)
Exhibit 39: Data Table on Cloud - Market size and forecast 2023-2028 ($ billion)
Exhibit 40: Chart on Cloud - Year-over-year growth 2023-2028 (%)
Exhibit 41: Data Table on Cloud - Year-over-year growth 2023-2028 (%)
6.5 Market opportunity by Deployment
Exhibit 42: Market opportunity by Deployment ($ billion)
Exhibit 43: Data Table on Market opportunity by Deployment ($ billion)

7 Market Segmentation by Application

7.1 Market segments
Exhibit 44: Chart on Application - Market share 2023-2028 (%)
Exhibit 45: Data Table on Application - Market share 2023-2028 (%)
7.2 Comparison by Application
Exhibit 46: Chart on Comparison by Application
Exhibit 47: Data Table on Comparison by Application
7.3 F and A - Market size and forecast 2023-2028
Exhibit 48: Chart on F and A - Market size and forecast 2023-2028 ($ billion)
Exhibit 49: Data Table on F and A - Market size and forecast 2023-2028 ($ billion)
Exhibit 50: Chart on F and A - Year-over-year growth 2023-2028 (%)
Exhibit 51: Data Table on F and A - Year-over-year growth 2023-2028 (%)
7.4 IT - Market size and forecast 2023-2028
Exhibit 52: Chart on IT - Market size and forecast 2023-2028 ($ billion)
Exhibit 53: Data Table on IT - Market size and forecast 2023-2028 ($ billion)
Exhibit 54: Chart on IT - Year-over-year growth 2023-2028 (%)
Exhibit 55: Data Table on IT - Year-over-year growth 2023-2028 (%)
7.5 SCM - Market size and forecast 2023-2028
Exhibit 56: Chart on SCM - Market size and forecast 2023-2028 ($ billion)
Exhibit 57: Data Table on SCM - Market size and forecast 2023-2028 ($ billion)
Exhibit 58: Chart on SCM - Year-over-year growth 2023-2028 (%)
Exhibit 59: Data Table on SCM - Year-over-year growth 2023-2028 (%)
7.6 HR - Market size and forecast 2023-2028
Exhibit 60: Chart on HR - Market size and forecast 2023-2028 ($ billion)
Exhibit 61: Data Table on HR - Market size and forecast 2023-2028 ($ billion)
Exhibit 62: Chart on HR - Year-over-year growth 2023-2028 (%)
Exhibit 63: Data Table on HR - Year-over-year growth 2023-2028 (%)
7.7 CRM - Market size and forecast 2023-2028
Exhibit 64: Chart on CRM - Market size and forecast 2023-2028 ($ billion)
Exhibit 65: Data Table on CRM - Market size and forecast 2023-2028 ($ billion)
Exhibit 66: Chart on CRM - Year-over-year growth 2023-2028 (%)
Exhibit 67: Data Table on CRM - Year-over-year growth 2023-2028 (%)
7.8 Market opportunity by Application
Exhibit 68: Market opportunity by Application ($ billion)
Exhibit 69: Data Table on Market opportunity by Application ($ billion)

8 Customer Landscape

8.1 Customer landscape overview
Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
Exhibit 71: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibit 72: Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Exhibit 73: Chart on Geographic comparison
Exhibit 74: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Exhibit 75: Chart on North America - Market size and forecast 2023-2028 ($ billion)
Exhibit 76: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Exhibit 77: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibit 78: Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 Europe - Market size and forecast 2023-2028
Exhibit 79: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibit 80: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibit 81: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibit 82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.5 APAC - Market size and forecast 2023-2028
Exhibit 83: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibit 84: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibit 85: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibit 86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
Exhibit 87: Chart on South America - Market size and forecast 2023-2028 ($ billion)
Exhibit 88: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Exhibit 89: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibit 90: Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Exhibit 95: Chart on US - Market size and forecast 2023-2028 ($ billion)
Exhibit 96: Data Table on US - Market size and forecast 2023-2028 ($ billion)
Exhibit 97: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibit 98: Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 China - Market size and forecast 2023-2028
Exhibit 99: Chart on China - Market size and forecast 2023-2028 ($ billion)
Exhibit 100: Data Table on China - Market size and forecast 2023-2028 ($ billion)
Exhibit 101: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibit 102: Data Table on China - Year-over-year growth 2023-2028 (%)
9.10 India - Market size and forecast 2023-2028
Exhibit 103: Chart on India - Market size and forecast 2023-2028 ($ billion)
Exhibit 104: Data Table on India - Market size and forecast 2023-2028 ($ billion)
Exhibit 105: Chart on India - Year-over-year growth 2023-2028 (%)
Exhibit 106: Data Table on India - Year-over-year growth 2023-2028 (%)
9.11 Germany - Market size and forecast 2023-2028
Exhibit 107: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibit 108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibit 109: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibit 110: Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.12 Canada - Market size and forecast 2023-2028
Exhibit 111: Chart on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibit 112: Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibit 113: Chart on Canada - Year-over-year growth 2023-2028 (%)
Exhibit 114: Data Table on Canada - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 115: Market opportunity By Geographical Landscape ($ billion)
Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 117: Impact of drivers and challenges in 2023 and 2028
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 119: Overview on factors of disruption
11.4 Industry risks
Exhibit 120: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 121: Vendors covered
12.2 Market positioning of vendors
Exhibit 122: Matrix on vendor position and classification
12.3 Accenture Plc
Exhibit 123: Accenture Plc - Overview
Exhibit 124: Accenture Plc - Business segments
Exhibit 125: Accenture Plc - Key news
Exhibit 126: Accenture Plc - Key offerings
Exhibit 127: Accenture Plc - Segment focus
12.4 Atos SE
Exhibit 128: Atos SE - Overview
Exhibit 129: Atos SE - Business segments
Exhibit 130: Atos SE - Key news
Exhibit 131: Atos SE - Key offerings
Exhibit 132: Atos SE - Segment focus
12.5 Capgemini Service SAS
Exhibit 133: Capgemini Service SAS - Overview
Exhibit 134: Capgemini Service SAS - Business segments
Exhibit 135: Capgemini Service SAS - Key news
Exhibit 136: Capgemini Service SAS - Key offerings
Exhibit 137: Capgemini Service SAS - Segment focus
12.6 CGI Inc.
Exhibit 138: CGI Inc. - Overview
Exhibit 139: CGI Inc. - Business segments
Exhibit 140: CGI Inc. - Key news
Exhibit 141: CGI Inc. - Key offerings
Exhibit 142: CGI Inc. - Segment focus
12.7 Cognizant Technology Solutions Corp.
Exhibit 143: Cognizant Technology Solutions Corp. - Overview
Exhibit 144: Cognizant Technology Solutions Corp. - Business segments
Exhibit 145: Cognizant Technology Solutions Corp. - Key news
Exhibit 146: Cognizant Technology Solutions Corp. - Key offerings
Exhibit 147: Cognizant Technology Solutions Corp. - Segment focus
12.8 Deloitte Touche Tohmatsu Ltd.
Exhibit 148: Deloitte Touche Tohmatsu Ltd. - Overview
Exhibit 149: Deloitte Touche Tohmatsu Ltd. - Business segments
Exhibit 150: Deloitte Touche Tohmatsu Ltd. - Key offerings
Exhibit 151: Deloitte Touche Tohmatsu Ltd. - Segment focus
12.9 ExlService Holdings Inc.
Exhibit 152: ExlService Holdings Inc. - Overview
Exhibit 153: ExlService Holdings Inc. - Business segments
Exhibit 154: ExlService Holdings Inc. - Key news
Exhibit 155: ExlService Holdings Inc. - Key offerings
Exhibit 156: ExlService Holdings Inc. - Segment focus
12.10 Gartner Inc.
Exhibit 157: Gartner Inc. - Overview
Exhibit 158: Gartner Inc. - Business segments
Exhibit 159: Gartner Inc. - Key offerings
Exhibit 160: Gartner Inc. - Segment focus
12.11 Genpact Ltd.
Exhibit 161: Genpact Ltd. - Overview
Exhibit 162: Genpact Ltd. - Business segments
Exhibit 163: Genpact Ltd. - Key news
Exhibit 164: Genpact Ltd. - Key offerings
Exhibit 165: Genpact Ltd. - Segment focus
12.12 HCL Technologies Ltd.
Exhibit 166: HCL Technologies Ltd. - Overview
Exhibit 167: HCL Technologies Ltd. - Business segments
Exhibit 168: HCL Technologies Ltd. - Key news
Exhibit 169: HCL Technologies Ltd. - Key offerings
Exhibit 170: HCL Technologies Ltd. - Segment focus
12.13 Infosys Ltd.
Exhibit 171: Infosys Ltd. - Overview
Exhibit 172: Infosys Ltd. - Business segments
Exhibit 173: Infosys Ltd. - Key news
Exhibit 174: Infosys Ltd. - Key offerings
Exhibit 175: Infosys Ltd. - Segment focus
12.14 International Business Machines Corp.
Exhibit 176: International Business Machines Corp. - Overview
Exhibit 177: International Business Machines Corp. - Business segments
Exhibit 178: International Business Machines Corp. - Key news
Exhibit 179: International Business Machines Corp. - Key offerings
Exhibit 180: International Business Machines Corp. - Segment focus
12.15 KPMG International Ltd.
Exhibit 181: KPMG International Ltd. - Overview
Exhibit 182: KPMG International Ltd. - Business segments
Exhibit 183: KPMG International Ltd. - Key news
Exhibit 184: KPMG International Ltd. - Key offerings
Exhibit 185: KPMG International Ltd. - Segment focus
12.16 Oracle Corp.
Exhibit 186: Oracle Corp. - Overview
Exhibit 187: Oracle Corp. - Business segments
Exhibit 188: Oracle Corp. - Key news
Exhibit 189: Oracle Corp. - Key offerings
Exhibit 190: Oracle Corp. - Segment focus
12.17 PricewaterhouseCoopers LLP
Exhibit 191: PricewaterhouseCoopers LLP - Overview
Exhibit 192: PricewaterhouseCoopers LLP - Product / Service
Exhibit 193: PricewaterhouseCoopers LLP - Key offerings

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 194: Inclusions checklist
Exhibit 195: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 196: Currency conversion rates for US$
13.4 Research methodology
Exhibit 197: Research methodology
Exhibit 198: Validation techniques employed for market sizing
Exhibit 199: Information sources
13.5 List of abbreviations
Exhibit 200: List of abbreviation