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Market Research Report
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1093238

Asia Pacific Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028

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Asia Pacific Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028
Published: May 31, 2022
KBV Research
Content info: 142 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents
  • List of Tables

The Asia Pacific Contact Center Analytics Market would witness market growth of 12.1% CAGR during the forecast period (2022-2028).

Customers are the core of the business. As a result, it's crucial to keep track of their input as well as interactions in real-time. A contact center analytics software serves this goal by recording conversations and dealing with problems. Contact center analytics solutions use numerous technologies, such as AI, machine learning, and NLP to provide superior analysis findings to various enterprises for better decision-making and business strategy formation. Banking, financial services, and insurance (BFSI), manufacturing; retail and consumer goods, healthcare and life sciences, energy and utilities, telecom and IT, government and defense, travel and hospitality, academia and research, and various others, such as media & entertainment and Transportation & logistics, have all witnessed significant growth in contact center analytics solutions.

The retail & e-commerce sector of India is flourishing. According to the National Investment Promotion and Facilitation Agency, urbanization, income growth, and the rise in nuclear families are expected to propel the Indian retail sector to $2 trillion by 2032. The Indian e-commerce market, on the other hand, is anticipated to reach $350 billion by 2030, with a CAGR of 23%. E-commerce accounted for about a third of various electrical categories, nearly half of all smartphones sold, and approximately a fifth of all textile sales in India in the first half of 2021. More than $8 billion in PE/VC funding will be raised by e-commerce and consumer internet companies in 2020, with 400 deals (excluding investments in Jio). With an anticipated annual gross merchandise value of $350 billion, India will become the third-largest online retail industry by 2030.

The retail market in India is highly unorganized. The organized Indian retail market, on the other hand, grew by 50% between 2012 and 2020, accounting for nearly 12% of total retail. By 2025, the modern Indian retail industry is anticipated to grow at a 15% compound annual growth rate.

The China market dominated the Asia Pacific Contact Center Analytics Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $257 million by 2028. The Japan market is experiencing a CAGR of 11.4% during (2022 - 2028). Additionally, The India market would exhibit a CAGR of 12.8% during (2022 - 2028).

Based on Component, the market is segmented into Software (Speech Analytics, Text Analytics, Desktop Analytics, Predictive Analytics, and Cross-channel Analytics & Performance Analytics) and Services. Based on Application, the market is segmented into Customer Experience Management, Workforce Optimization, Risk & Compliance Management, Log Management, Real-Time Monitoring & Analysis, and Automatic Call Distributor & Others. Based on Deployment Mode, the market is segmented into Cloud and On-premise. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into BFSI, Retail & Consumer Goods, Energy & Utilities, Government & Defense, Healthcare & Life Sciences, Manufacturing, Telecom & IT, Travel & Hospitality, and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Oracle Corporation, Cisco Systems, Inc., Avaya Holdings Corporation, Genpact Limited, NICE Ltd., SAP SE, 8x8, Inc., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and CallMiner, Inc.

Scope of the Study

Market Segments covered in the Report:

By Component

  • Software
    • Speech Analytics
    • Text Analytics
    • Desktop Analytics
    • Predictive Analytics
    • Cross-channel Analytics & Performance Analytics
  • Services

By Application

  • Customer Experience Management
  • Workforce Optimization
  • Risk & Compliance Management
  • Log Management, Real-Time Monitoring & Analysis
  • Automatic Call Distributor & Others

By Deployment Mode

  • Cloud
  • On-premise

By Organization Size

  • Large Enterprises
  • Small & Medium Enterprises (SMEs)

By Vertical

  • BFSI
  • Retail & Consumer Goods
  • Energy & Utilities
  • Government & Defense
  • Healthcare & Life Sciences
  • Manufacturing
  • Telecom & IT
  • Travel & Hospitality
  • Others

By Country

  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific

Companies Profiled

  • Oracle Corporation
  • Cisco Systems, Inc.
  • Avaya Holdings Corporation
  • Genpact Limited
  • NICE Ltd.
  • SAP SE
  • 8x8, Inc.
  • Talkdesk, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • CallMiner, Inc.

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Asia Pacific Contact Center Analytics Market, by Component
    • 1.4.2 Asia Pacific Contact Center Analytics Market, by Application
    • 1.4.3 Asia Pacific Contact Center Analytics Market, by Deployment Mode
    • 1.4.4 Asia Pacific Contact Center Analytics Market, by Organization Size
    • 1.4.5 Asia Pacific Contact Center Analytics Market, by Vertical
    • 1.4.6 Asia Pacific Contact Center Analytics Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
      • 2.1.1.1 Market composition and scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

  • 3.1 KBV Cardinal Matrix
  • 3.2 Recent Industry Wide Strategic Developments
    • 3.2.1 Partnerships, Collaborations and Agreements
    • 3.2.2 Product Launches and Product Expansions
    • 3.2.3 Acquisition and Mergers
  • 3.3 Market Share Analysis, 2021
  • 3.4 Top Winning Strategies
    • 3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
    • 3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct - 2021, May) Leading Players

Chapter 4. Asia Pacific Contact Center Analytics Market by Component

  • 4.1 Asia Pacific Software Market by Country
  • 4.2 Asia Pacific Contact Center Analytics Market by Software Type
    • 4.2.1 Asia Pacific Speech Analytics Market by Country
    • 4.2.2 Asia Pacific Text Analytics Market by Country
    • 4.2.3 Asia Pacific Desktop Analytics Market by Country
    • 4.2.4 Asia Pacific Predictive Analytics Market by Country
    • 4.2.5 Asia Pacific Cross-channel Analytics & Performance Analytics Market by Country
  • 4.3 Asia Pacific Services Market by Country

Chapter 5. Asia Pacific Contact Center Analytics Market by Application

  • 5.1 Asia Pacific Customer Experience Management Market by Country
  • 5.2 Asia Pacific Workforce Optimization Market by Country
  • 5.3 Asia Pacific Risk & Compliance Management Market by Country
  • 5.4 Asia Pacific Log Management, Real-Time Monitoring & Analysis Market by Country
  • 5.5 Asia Pacific Automatic Call Distributor & Others Market by Country

Chapter 6. Asia Pacific Contact Center Analytics Market by Deployment Mode

  • 6.1 Asia Pacific Cloud Market by Country
  • 6.2 Asia Pacific On-premise Market by Country

Chapter 7. Asia Pacific Contact Center Analytics Market by Organization Size

  • 7.1 Asia Pacific Large Enterprises Market by Country
  • 7.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country

Chapter 8. Asia Pacific Contact Center Analytics Market by Vertical

  • 8.1 Asia Pacific BFSI Market by Country
  • 8.2 Asia Pacific Retail & Consumer Goods Market by Country
  • 8.3 Asia Pacific Energy & Utilities Market by Country
  • 8.4 Asia Pacific Government & Defense Market by Country
  • 8.5 Asia Pacific Healthcare & Life Sciences Market by Country
  • 8.6 Asia Pacific Manufacturing Market by Country
  • 8.7 Asia Pacific Telecom & IT Market by Country
  • 8.8 Asia Pacific Travel & Hospitality Market by Country
  • 8.9 Asia Pacific Others Market by Country

Chapter 9. Asia Pacific Contact Center Analytics Market by Country

  • 9.1 China Contact Center Analytics Market
    • 9.1.1 China Contact Center Analytics Market by Component
      • 9.1.1.1 China Contact Center Analytics Market by Software Type
    • 9.1.2 China Contact Center Analytics Market by Application
    • 9.1.3 China Contact Center Analytics Market by Deployment Mode
    • 9.1.4 China Contact Center Analytics Market by Organization Size
    • 9.1.5 China Contact Center Analytics Market by Vertical
  • 9.2 Japan Contact Center Analytics Market
    • 9.2.1 Japan Contact Center Analytics Market by Component
      • 9.2.1.1 Japan Contact Center Analytics Market by Software Type
    • 9.2.2 Japan Contact Center Analytics Market by Application
    • 9.2.3 Japan Contact Center Analytics Market by Deployment Mode
    • 9.2.4 Japan Contact Center Analytics Market by Organization Size
    • 9.2.5 Japan Contact Center Analytics Market by Vertical
  • 9.3 India Contact Center Analytics Market
    • 9.3.1 India Contact Center Analytics Market by Component
      • 9.3.1.1 India Contact Center Analytics Market by Software Type
    • 9.3.2 India Contact Center Analytics Market by Application
    • 9.3.3 India Contact Center Analytics Market by Deployment Mode
    • 9.3.4 India Contact Center Analytics Market by Organization Size
    • 9.3.5 India Contact Center Analytics Market by Vertical
  • 9.4 South Korea Contact Center Analytics Market
    • 9.4.1 South Korea Contact Center Analytics Market by Component
      • 9.4.1.1 South Korea Contact Center Analytics Market by Software Type
    • 9.4.2 South Korea Contact Center Analytics Market by Application
    • 9.4.3 South Korea Contact Center Analytics Market by Deployment Mode
    • 9.4.4 South Korea Contact Center Analytics Market by Organization Size
    • 9.4.5 South Korea Contact Center Analytics Market by Vertical
  • 9.5 Singapore Contact Center Analytics Market
    • 9.5.1 Singapore Contact Center Analytics Market by Component
      • 9.5.1.1 Singapore Contact Center Analytics Market by Software Type
    • 9.5.2 Singapore Contact Center Analytics Market by Application
    • 9.5.3 Singapore Contact Center Analytics Market by Deployment Mode
    • 9.5.4 Singapore Contact Center Analytics Market by Organization Size
    • 9.5.5 Singapore Contact Center Analytics Market by Vertical
  • 9.6 Malaysia Contact Center Analytics Market
    • 9.6.1 Malaysia Contact Center Analytics Market by Component
      • 9.6.1.1 Malaysia Contact Center Analytics Market by Software Type
    • 9.6.2 Malaysia Contact Center Analytics Market by Application
    • 9.6.3 Malaysia Contact Center Analytics Market by Deployment Mode
    • 9.6.4 Malaysia Contact Center Analytics Market by Organization Size
    • 9.6.5 Malaysia Contact Center Analytics Market by Vertical
  • 9.7 Rest of Asia Pacific Contact Center Analytics Market
    • 9.7.1 Rest of Asia Pacific Contact Center Analytics Market by Component
      • 9.7.1.1 Rest of Asia Pacific Contact Center Analytics Market by Software Type
    • 9.7.2 Rest of Asia Pacific Contact Center Analytics Market by Application
    • 9.7.3 Rest of Asia Pacific Contact Center Analytics Market by Deployment Mode
    • 9.7.4 Rest of Asia Pacific Contact Center Analytics Market by Organization Size
    • 9.7.5 Rest of Asia Pacific Contact Center Analytics Market by Vertical

Chapter 10. Company Profiles

  • 10.1 Oracle Corporation
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expense
    • 10.1.5 Recent strategies and developments:
      • 10.1.5.1 Product Launches and Product Expansions:
    • 10.1.6 SWOT Analysis
  • 10.2 Cisco Systems, Inc.
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Regional Analysis
    • 10.2.4 Research & Development Expense
    • 10.2.5 Recent strategies and developments:
      • 10.2.5.1 Acquisition and Mergers:
  • 10.3 Avaya Holdings Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expense
    • 10.3.5 Recent strategies and developments:
      • 10.3.5.1 Partnerships, Collaborations, and Agreements:
      • 10.3.5.2 Product Launches and Product Expansions:
      • 10.3.5.3 Acquisition and Mergers:
  • 10.4 Genpact Limited
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental and Regional Analysis
  • 10.5 NICE Ltd.
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Segmental and Regional Analysis
    • 10.5.4 Research & Development Expenses
    • 10.5.5 Recent strategies and developments:
      • 10.5.5.1 Acquisition and Mergers:
  • 10.6 SAP SE
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Segmental and Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Recent strategies and developments:
      • 10.6.5.1 Product Launches and Product Expansions:
  • 10.7 8x8, Inc.
    • 10.7.1 Company Overview
    • 10.7.2 Financial Analysis
    • 10.7.3 Regional Analysis
    • 10.7.4 Research & Development Expenses
    • 10.7.5 Recent strategies and developments:
      • 10.7.5.1 Partnerships, Collaborations, and Agreements:
  • 10.8 Talkdesk, Inc.
    • 10.8.1 Company Overview
    • 10.8.2 Recent strategies and developments:
      • 10.8.2.1 Partnerships, Collaborations, and Agreements:
      • 10.8.2.2 Product Launches and Product Expansions:
  • 10.9 Genesys Telecommunications Laboratories, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Recent strategies and developments:
      • 10.9.2.1 Partnerships, Collaborations, and Agreements:
  • 10.10. CallMiner, Inc.
    • 10.10.1 Company Overview

LIST OF TABLES

  • TABLE 1 Asia Pacific Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 2 Asia Pacific Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- Contact Center Analytics Market
  • TABLE 4 Product Launches And Product Expansions- Contact Center Analytics Market
  • TABLE 5 Acquisition and Mergers- Contact Center Analytics Market
  • TABLE 6 Asia Pacific Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 7 Asia Pacific Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 8 Asia Pacific Software Market by Country, 2018 - 2021, USD Million
  • TABLE 9 Asia Pacific Software Market by Country, 2022 - 2028, USD Million
  • TABLE 10 Asia Pacific Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 11 Asia Pacific Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 12 Asia Pacific Speech Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 13 Asia Pacific Speech Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 14 Asia Pacific Text Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 15 Asia Pacific Text Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 16 Asia Pacific Desktop Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 17 Asia Pacific Desktop Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 18 Asia Pacific Predictive Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 19 Asia Pacific Predictive Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 20 Asia Pacific Cross-channel Analytics & Performance Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 21 Asia Pacific Cross-channel Analytics & Performance Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 22 Asia Pacific Services Market by Country, 2018 - 2021, USD Million
  • TABLE 23 Asia Pacific Services Market by Country, 2022 - 2028, USD Million
  • TABLE 24 Asia Pacific Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 25 Asia Pacific Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 26 Asia Pacific Customer Experience Management Market by Country, 2018 - 2021, USD Million
  • TABLE 27 Asia Pacific Customer Experience Management Market by Country, 2022 - 2028, USD Million
  • TABLE 28 Asia Pacific Workforce Optimization Market by Country, 2018 - 2021, USD Million
  • TABLE 29 Asia Pacific Workforce Optimization Market by Country, 2022 - 2028, USD Million
  • TABLE 30 Asia Pacific Risk & Compliance Management Market by Country, 2018 - 2021, USD Million
  • TABLE 31 Asia Pacific Risk & Compliance Management Market by Country, 2022 - 2028, USD Million
  • TABLE 32 Asia Pacific Log Management, Real-Time Monitoring & Analysis Market by Country, 2018 - 2021, USD Million
  • TABLE 33 Asia Pacific Log Management, Real-Time Monitoring & Analysis Market by Country, 2022 - 2028, USD Million
  • TABLE 34 Asia Pacific Automatic Call Distributor & Others Market by Country, 2018 - 2021, USD Million
  • TABLE 35 Asia Pacific Automatic Call Distributor & Others Market by Country, 2022 - 2028, USD Million
  • TABLE 36 Asia Pacific Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 37 Asia Pacific Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 38 Asia Pacific Cloud Market by Country, 2018 - 2021, USD Million
  • TABLE 39 Asia Pacific Cloud Market by Country, 2022 - 2028, USD Million
  • TABLE 40 Asia Pacific On-premise Market by Country, 2018 - 2021, USD Million
  • TABLE 41 Asia Pacific On-premise Market by Country, 2022 - 2028, USD Million
  • TABLE 42 Asia Pacific Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 43 Asia Pacific Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 44 Asia Pacific Large Enterprises Market by Country, 2018 - 2021, USD Million
  • TABLE 45 Asia Pacific Large Enterprises Market by Country, 2022 - 2028, USD Million
  • TABLE 46 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
  • TABLE 47 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
  • TABLE 48 Asia Pacific Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 49 Asia Pacific Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 50 Asia Pacific BFSI Market by Country, 2018 - 2021, USD Million
  • TABLE 51 Asia Pacific BFSI Market by Country, 2022 - 2028, USD Million
  • TABLE 52 Asia Pacific Retail & Consumer Goods Market by Country, 2018 - 2021, USD Million
  • TABLE 53 Asia Pacific Retail & Consumer Goods Market by Country, 2022 - 2028, USD Million
  • TABLE 54 Asia Pacific Energy & Utilities Market by Country, 2018 - 2021, USD Million
  • TABLE 55 Asia Pacific Energy & Utilities Market by Country, 2022 - 2028, USD Million
  • TABLE 56 Asia Pacific Government & Defense Market by Country, 2018 - 2021, USD Million
  • TABLE 57 Asia Pacific Government & Defense Market by Country, 2022 - 2028, USD Million
  • TABLE 58 Asia Pacific Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
  • TABLE 59 Asia Pacific Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
  • TABLE 60 Asia Pacific Manufacturing Market by Country, 2018 - 2021, USD Million
  • TABLE 61 Asia Pacific Manufacturing Market by Country, 2022 - 2028, USD Million
  • TABLE 62 Asia Pacific Telecom & IT Market by Country, 2018 - 2021, USD Million
  • TABLE 63 Asia Pacific Telecom & IT Market by Country, 2022 - 2028, USD Million
  • TABLE 64 Asia Pacific Travel & Hospitality Market by Country, 2018 - 2021, USD Million
  • TABLE 65 Asia Pacific Travel & Hospitality Market by Country, 2022 - 2028, USD Million
  • TABLE 66 Asia Pacific Others Market by Country, 2018 - 2021, USD Million
  • TABLE 67 Asia Pacific Others Market by Country, 2022 - 2028, USD Million
  • TABLE 68 Asia Pacific Contact Center Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 69 Asia Pacific Contact Center Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 70 China Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 71 China Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 72 China Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 73 China Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 74 China Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 75 China Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 76 China Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 77 China Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 78 China Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 79 China Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 80 China Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 81 China Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 82 China Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 83 China Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 84 Japan Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 85 Japan Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 86 Japan Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 87 Japan Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 88 Japan Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 89 Japan Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 90 Japan Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 91 Japan Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 92 Japan Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 93 Japan Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 94 Japan Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 95 Japan Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 96 Japan Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 97 Japan Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 98 India Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 99 India Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 100 India Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 101 India Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 102 India Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 103 India Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 104 India Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 105 India Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 106 India Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 107 India Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 108 India Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 109 India Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 110 India Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 111 India Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 112 South Korea Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 113 South Korea Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 114 South Korea Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 115 South Korea Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 116 South Korea Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 117 South Korea Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 118 South Korea Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 119 South Korea Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 120 South Korea Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 121 South Korea Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 122 South Korea Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 123 South Korea Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 124 South Korea Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 125 South Korea Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 126 Singapore Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 127 Singapore Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 128 Singapore Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 129 Singapore Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 130 Singapore Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 131 Singapore Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 132 Singapore Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 133 Singapore Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 134 Singapore Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 135 Singapore Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 136 Singapore Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 137 Singapore Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 138 Singapore Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 139 Singapore Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 140 Malaysia Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 141 Malaysia Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 142 Malaysia Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 143 Malaysia Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 144 Malaysia Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 145 Malaysia Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 146 Malaysia Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 147 Malaysia Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 148 Malaysia Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 149 Malaysia Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 150 Malaysia Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 151 Malaysia Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 152 Malaysia Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 153 Malaysia Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 154 Rest of Asia Pacific Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 155 Rest of Asia Pacific Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 156 Rest of Asia Pacific Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 157 Rest of Asia Pacific Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 158 Rest of Asia Pacific Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 159 Rest of Asia Pacific Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 160 Rest of Asia Pacific Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 161 Rest of Asia Pacific Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 162 Rest of Asia Pacific Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 163 Rest of Asia Pacific Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 164 Rest of Asia Pacific Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 165 Rest of Asia Pacific Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 166 Rest of Asia Pacific Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 167 Rest of Asia Pacific Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 168 Key Information - Oracle Corporation
  • TABLE 169 Key Information - Cisco Systems, Inc.
  • TABLE 170 Key Information - Avaya Holdings Corporation
  • TABLE 171 Key Information - Genpact Limited
  • TABLE 172 Key Information - NICE Ltd.
  • TABLE 173 Key Information - SAP SE
  • TABLE 174 Key information - 8x8, Inc.
  • TABLE 175 Key Information - Talkdesk, Inc.
  • TABLE 176 Key Information - Genesys Telecommunications Laboratories, Inc.
  • TABLE 177 Key Information - CallMiner, Inc.

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 KBV Cardinal Matrix
  • FIG 3 Market Share Analysis, 2021
  • FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
  • FIG 5 Key Strategic Move: (Partnerships, collaborations and agreements : 2019, oct - 2021, may) Leading Players
  • FIG 6 SWOT analysis: Oracle Corporation
  • FIG 7 Recent strategies and developments: Avaya Holdings Corporation
  • FIG 8 Recent strategies and developments: Talkdesk, Inc.