North America Healthcare CRM Market Size, Share & Industry Trends Analysis Report By Deployment Mode, By Functionality, By End Use, By Country and Growth Forecast, 2022

List of Tables

The North America Healthcare CRM Market would witness market growth of 7.8% CAGR during the forecast period (2022-2028).

Medical CRM solutions automate invoicing, customer service, resource management, and other internal operations, while facilitating the staff's communication and data interchange in a safe and simple manner. They assist in synchronizing healthcare management with providers & third parties such as pharmacies and insurance companies, monitoring the sales funnel, enhancing operating time and entire performance, and optimizing expenditures.

Real-time dashboards and reports provide healthcare businesses with immediate visibility into their performance and operations as well as patient data. They facilitate the streamlining of daily processes to improve staff productivity and customer satisfaction. Additional competitive advantage is rapidly increasing patient satisfaction based on a thorough evaluation of patient input. Cloud-based healthcare CRM systems capture, transport, and store patient data from a growing variety of medical devices, apps, etc. in a consistent way.

They are ideal for both small and big healthcare companies, and their maintenance expenses are inexpensive. HCRM systems can scan across a plethora of client data to provide meaningful analytics. The CRM-supported comprehension of patient demographics encourages the acceptance of prospects and patients with high lifetime value. To reduce client acquisition expenses, marketers should build more sophisticated techniques for obtaining, engaging, and retaining consumers.

North America Hospitals and other health care providers in Canada could acquire their equipment, supplies, and services individually or through group buying organizations (GPOs) or shared services organizations (SSO). Alone, hospitals contribute for around a significant percentage of overall healthcare expenditures. Other notable purchasers include dentists, ophthalmologists, and other medical professionals at nursing homes and residential care institutions. The need for medical equipment, such as gadgets, instruments, and supplies, is also increasing in private clinics and outpatient facilities.

The US market dominated the North America Healthcare CRM Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $7,776.6 million by 2028.The Canada market is poised to grow at a CAGR of 10.3% during (2022 - 2028). Additionally, The Mexico market would witness a CAGR of 9.3% during (2022 - 2028).

Based on Deployment Mode, the market is segmented into Cloud/Web-based Model and On-premise Model. Based on Functionality, the market is segmented into Sales, Customer Service & Support, Digital Commerce, Cross -CRM and Marketing. Based on End Use, the market is segmented into Healthcare Providers, Healthcare Payers and Life Sciences Industry. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Oracle Corporation, SAP SE, Accenture PLC, Zoho Corporation Pvt. Ltd., Salesforce.com, Inc., Verint Systems, Inc., Creatio EMEA Ltd., and hc1.com Inc.

Scope of the Study

Market Segments covered in the Report:

By Deployment Mode

Cloud/Web-based Model
On-premise Model

By Functionality

Sales
Customer Service & Support
Digital Commerce
Cross -CRM
Marketing

By End Use

Healthcare Providers
Healthcare Payers
Life Sciences Industry

By Country

US
Canada
Mexico
Rest of North America

Companies Profiled

IBM Corporation
Microsoft Corporation
Oracle Corporation
SAP SE
Accenture PLC
Zoho Corporation Pvt. Ltd.
Salesforce.com, Inc.
Verint Systems, Inc.
Creatio EMEA Ltd.
hc1.com Inc.

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Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 North America Healthcare CRM Market, by Deployment Mode
- 1.4.2 North America Healthcare CRM Market, by Functionality
- 1.4.3 North America Healthcare CRM Market, by End Use
- 1.4.4 North America Healthcare CRM Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview

2.1 Introduction
- 2.1.1 Overview
  - 2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
- 2.2.1 Market Drivers
- 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
- 3.2.1 Partnerships, Collaborations and Agreements
- 3.2.2 Geographical Expansion
- 3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
- 3.3.1 Key Leading Strategies: Percentage Distribution (2018-2022)
- 3.3.2 Key Strategic Move: (Acquisitions and Mergers : 2018, Jul - 2022, Jan) Leading Players

Chapter 4. North America Healthcare CRM Market by Deployment Mode

4.1 North America Cloud/Web-based Model Market by Country
4.2 North America On-premise Model Market by Country

Chapter 5. North America Healthcare CRM Market by Functionality

5.1 North America Sales Market by Country
5.2 North America Customer Service & Support Market by Country
5.3 North America Digital Commerce Market by Country
5.4 North America Cross -CRM Market by Country
5.5 North America Marketing Market by Country

Chapter 6. North America Healthcare CRM Market by End Use

6.1 North America Healthcare Providers Market by Country
6.2 North America Healthcare Payers Market by Country
6.3 North America Life Sciences Industry Market by Country

Chapter 7. North America Healthcare CRM Market by Country

7.1 US Healthcare CRM Market
- 7.1.1 US Healthcare CRM Market by Deployment Mode
- 7.1.2 US Healthcare CRM Market by Functionality
- 7.1.3 US Healthcare CRM Market by End Use
7.2 Canada Healthcare CRM Market
- 7.2.1 Canada Healthcare CRM Market by Deployment Mode
- 7.2.2 Canada Healthcare CRM Market by Functionality
- 7.2.3 Canada Healthcare CRM Market by End Use
7.3 Mexico Healthcare CRM Market
- 7.3.1 Mexico Healthcare CRM Market by Deployment Mode
- 7.3.2 Mexico Healthcare CRM Market by Functionality
- 7.3.3 Mexico Healthcare CRM Market by End Use
7.4 Rest of North America Healthcare CRM Market
- 7.4.1 Rest of North America Healthcare CRM Market by Deployment Mode
- 7.4.2 Rest of North America Healthcare CRM Market by Functionality
- 7.4.3 Rest of North America Healthcare CRM Market by End Use

Chapter 8. Company Profiles

8.1 IBM Corporation
- 8.1.1 Company Overview
- 8.1.2 Financial Analysis
- 8.1.3 Regional & Segmental Analysis
- 8.1.4 Research & Development Expenses
- 8.1.5 Recent strategies and developments:
  - 8.1.5.1 Partnerships, Collaborations, and Agreements:
  - 8.1.5.2 Acquisition and Mergers:
- 8.1.6 SWOT Analysis
8.2 Microsoft Corporation
- 8.2.1 Company Overview
- 8.2.2 Financial Analysis
- 8.2.3 Segmental and Regional Analysis
- 8.2.4 Research & Development Expenses
- 8.2.5 Recent strategies and developments:
  - 8.2.5.1 Acquisition and Mergers:
- 8.2.6 SWOT Analysis
8.3 Oracle Corporation (Cerner Corporation)
- 8.3.1 Company Overview
- 8.3.2 Financial Analysis
- 8.3.3 Segmental and Regional Analysis
- 8.3.4 Research & Development Expense
- 8.3.5 Recent strategies and developments:
  - 8.3.5.1 Partnerships, Collaborations, and Agreements:
- 8.3.6 SWOT Analysis
8.4 SAP SE
- 8.4.1 Company Overview
- 8.4.2 Financial Analysis
- 8.4.3 Segmental and Regional Analysis
- 8.4.4 Research & Development Expense
- 8.4.5 Recent strategies and developments:
  - 8.4.5.1 Acquisition and Mergers:
- 8.4.6 SWOT Analysis
8.5 Accenture PLC
- 8.5.1 Company Overview
- 8.5.2 Financial Analysis
- 8.5.3 Regional Analysis
- 8.5.4 Research & Development Expense
- 8.5.5 Recent strategies and developments:
  - 8.5.5.1 Acquisition and Mergers:
- 8.5.6 SWOT Analysis
8.6 Zoho Corporation Pvt. Ltd.
- 8.6.1 Company Overview
8.7 Salesforce.com, Inc.
- 8.7.1 Company Overview
- 8.7.2 Financial Analysis
- 8.7.3 Regional Analysis
- 8.7.4 Research & Development Expense
- 8.7.5 SWOT Analysis
8.8 Verint Systems, Inc.
- 8.8.1 Company Overview
- 8.8.2 Financial Analysis
- 8.8.3 Segmental and Regional Analysis
- 8.8.4 Research and Development Expense
8.9 Creatio EMEA Ltd.
- 8.9.1 Company Overview
- 8.9.2 Recent strategies and developments:
  - 8.9.2.1 Geographical Expansions:
8.10. hc1.com Inc.
- 8.10.1 Company Overview

LIST OF TABLES

TABLE 1 North America Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 2 North America Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements - Healthcare CRM Market
TABLE 4 Geographical Expansion - Healthcare CRM Market
TABLE 5 Acquisition and Mergers - Healthcare CRM Market
TABLE 6 North America Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 7 North America Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 8 North America Cloud/Web-based Model Market by Country, 2018 - 2021, USD Million
TABLE 9 North America Cloud/Web-based Model Market by Country, 2022 - 2028, USD Million
TABLE 10 North America On-premise Model Market by Country, 2018 - 2021, USD Million
TABLE 11 North America On-premise Model Market by Country, 2022 - 2028, USD Million
TABLE 12 North America Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 13 North America Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 14 North America Sales Market by Country, 2018 - 2021, USD Million
TABLE 15 North America Sales Market by Country, 2022 - 2028, USD Million
TABLE 16 North America Customer Service & Support Market by Country, 2018 - 2021, USD Million
TABLE 17 North America Customer Service & Support Market by Country, 2022 - 2028, USD Million
TABLE 18 North America Digital Commerce Market by Country, 2018 - 2021, USD Million
TABLE 19 North America Digital Commerce Market by Country, 2022 - 2028, USD Million
TABLE 20 North America Cross -CRM Market by Country, 2018 - 2021, USD Million
TABLE 21 North America Cross -CRM Market by Country, 2022 - 2028, USD Million
TABLE 22 North America Marketing Market by Country, 2018 - 2021, USD Million
TABLE 23 North America Marketing Market by Country, 2022 - 2028, USD Million
TABLE 24 North America Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 25 North America Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 26 North America Healthcare Providers Market by Country, 2018 - 2021, USD Million
TABLE 27 North America Healthcare Providers Market by Country, 2022 - 2028, USD Million
TABLE 28 North America Healthcare Payers Market by Country, 2018 - 2021, USD Million
TABLE 29 North America Healthcare Payers Market by Country, 2022 - 2028, USD Million
TABLE 30 North America Life Sciences Industry Market by Country, 2018 - 2021, USD Million
TABLE 31 North America Life Sciences Industry Market by Country, 2022 - 2028, USD Million
TABLE 32 North America Healthcare CRM Market by Country, 2018 - 2021, USD Million
TABLE 33 North America Healthcare CRM Market by Country, 2022 - 2028, USD Million
TABLE 34 US Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 35 US Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 36 US Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 37 US Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 38 US Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 39 US Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 40 US Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 41 US Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 42 Canada Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 43 Canada Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 44 Canada Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 45 Canada Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 46 Canada Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 47 Canada Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 48 Canada Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 49 Canada Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 50 Mexico Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 51 Mexico Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 52 Mexico Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 53 Mexico Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 54 Mexico Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 55 Mexico Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 56 Mexico Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 57 Mexico Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 58 Rest of North America Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 59 Rest of North America Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 60 Rest of North America Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 61 Rest of North America Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 62 Rest of North America Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 63 Rest of North America Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 64 Rest of North America Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 65 Rest of North America Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 66 Key information - IBM Corporation
TABLE 67 key information - Microsoft Corporation
TABLE 68 Key Information - Oracle Corporation
TABLE 69 Key Information - SAP SE
TABLE 70 Key information - Accenture PLC
TABLE 71 Key Information - Zoho Corporation Pvt. Ltd.
TABLE 72 Key Information -Salesforce.com, Inc.
TABLE 73 Key information -Verint Systems, Inc.
TABLE 74 Key Information - CREATIO EMEA LTD.
TABLE 75 Key Information - hc1.com Inc.

List of Figures

FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 4 Key Strategic Move: Acquisitions and Mergers : 2018, Jul - 2022, Jan) Leading Players
FIG 5 Swot analysis: IBM Corporation
FIG 6 SWOT Analysis: Microsoft Corporation
FIG 7 SWOT analysis: Oracle Corporation
FIG 8 SWOT Analysis: SAP SE
FIG 9 Swot analysis: Accenture plc
FIG 10 SWOT Analysis: Salesforce.com Inc.

North America Healthcare CRM Market Size, Share & Industry Trends Analysis Report By Deployment Mode, By Functionality, By End Use, By Country and Growth Forecast, 2022 - 2028

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