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PUBLISHER: Polaris Market Research | PRODUCT CODE: 1423945
PUBLISHER: Polaris Market Research | PRODUCT CODE: 1423945
Self-service Technology Market Share, Size, Trends, Industry Analysis Report, By Product Type (ATM, Kiosks, Vending Machines), By Application (Retail, QSR, Banking, Healthcare), By Region, And Segment Forecasts, 2024 - 2032
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The global self-service technology market size is expected to reach USD 106.16 billion by 2032, according to a new study by Polaris Market Research. The report "Self-service Technology Market Share, Size, Trends, Industry Analysis Report, By Product Type (ATM, Kiosks, Vending Machines), By Application (Retail, QSR, Banking, Healthcare), By Region, And Segment Forecasts, 2024 - 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.
The self-service technology market is expected to experience substantial growth due to the numerous advantages it provides to both customers and businesses. Organizations are embracing these technologies to improve their service offerings. Across various sectors, including restaurants, banks, airports, and hotels, the adoption of self-service technology has led to increased customer satisfaction by blending personal service interaction with efficient processes. The technology has replaced human interaction in tasks such as billing statements, transactions, food ordering, and queue management. The growing recognition of these benefits is anticipated to propel the overall market.
Despite the increasing popularity of digital transactions, ATM and cash dispensing systems have remained a primary channel for providing easy access to banking services. The demand for cash or paper-based transactions persists globally, especially in various emerging economies. While digital transactions have gained prominence, the reliance on ATMs for cash withdrawals continues to be significant. This is influenced by factors such as the continued preference for cash transactions, the prevalence of cash in certain economic activities, and the accessibility and convenience provided by ATMs.
As per the 2018 World Cash Report by the G4S plc, Europe experienced a positive overall growth rate in cash transactions. The report emphasized that most countries in the region consistently demonstrated a demand for ATMs and cash withdrawals. Therefore, the necessity for self-service technology, particularly ATMs, remains the predominant channel for delivering enhanced services around the clock.
Moreover, the rising trend of digital transformation in the retail industry is a crucial factor contributing to market growth. The significant shift in customer behavior and the escalating expectations of consumers have compelled retailers to adopt advanced technologies to enhance customer satisfaction during their in-store shopping journey. Additionally, with the increasing prevalence of e-commerce, the transformation of retail in-store experiences has become imperative for the survival of traditional retailers. Retailers are now employing self-service technologies as a Unique Selling Proposition (USP), offering customers the freedom to tailor their in-store shopping experiences. Major retailers like Albertsons and Macy's are testing such technologies to enhance their in-store customer interactions.
Self Service Technology Market Report Highlights
ATM segment held the largest share, owing to continued demand of cash in the emerging nations
Vending machine segment will grow at the rapid pace, primarily due to the demand corporate settings
APAC dominated the market, on account of rise in ATMs, vending machines in offices, and self-kiosks at public service establishments
The key market players include AZKOYEN, HYOSUNG, KIOSK Information Systems, HESS Cash Systems, Crane Company, Toshiba Tec, & Fastcorp Vending.
Polaris Market Research has segmented the Self-Service Technology market report based on product type, application, and region:
Self Service Technology, Product Type Outlook (Revenue - USD Billion, 2019 - 2032)
- Vending machine
- ATM
- Kiosks
Self Service Technology, Application Outlook (Revenue - USD Billion, 2019 - 2032)
- Retail
- QSR
- Banking
- Travel & tourism
- Healthcare
- Others
Self Service Technology, Regional Outlook (Revenue - USD Billion, 2019 - 2032)
- North America
- U.S.
- Canada
- Europe
- Germany
- UK
- France
- Italy
- Spain
- Russia
- Netherlands
- Asia Pacific
- China
- India
- Japan
- South Korea
- Indonesia
- Malaysia
- Latin America
- Argentina
- Brazil
- Mexico
- Middle East & Africa
- UAE
- Saudi Arabia
- Israel
- South Africa
Product Code: PM4177
Table of Contents
1. Introduction
- 1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
- 1.2. Stakeholders
2. Executive Summary
- 2.1. Market Highlights
3. Research Methodology
- 3.1. Overview
- 3.1.1. Data Mining
- 3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources
4. Global Self-Service Technology Market Insights
- 4.1. Self-Service Technology Market - Industry Snapshot
- 4.2. Self-Service Technology Market Dynamics
- 4.2.1. Drivers and Opportunities
- 4.2.1.1. Increasing demand for automated machines drives the market
- 4.2.1.2. 24/7 Accessibility
- 4.2.2. Restraints and Challenges
- 4.2.2.1. Initial Investment
- 4.2.1. Drivers and Opportunities
- 4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry among existing firms (High)
- 4.4. PESTLE Analysis
- 4.5. Self-Service Technology Industry trends
- 4.6. Value Chain Analysis
- 4.7. COVID-19 Impact Analysis
5. Global Self-Service Technology Market, by Product Type
- 5.1. Key Findings
- 5.2. Introduction
- 5.2.1. Global Self-Service Technology, by Product Type, 2019-2032 (USD Billion)
- 5.3. Vending machine
- 5.3.1. Global Self-Service Technology Market, by Vending machine, by Region, 2019-2032 (USD Billion)
- 5.4. ATM
- 5.4.1. Global Self-Service Technology Market, by ATM, by Region, 2019-2032 (USD Billion)
- 5.5. Kiosks
- 5.5.1. Global Self-Service Technology Market, by Kiosks, by Region, 2019-2032 (USD Billion)
6. Global Self-Service Technology Market, by Application
- 6.1. Key Findings
- 6.2. Introduction
- 6.2.1. Global Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 6.3. Retail
- 6.3.1. Global Self-Service Technology Market, by Retail, by Region, 2019-2032 (USD Billion)
- 6.4. QSR
- 6.4.1. Global Self-Service Technology Market, by QSR, by Region, 2019-2032 (USD Billion)
- 6.5. Banking
- 6.5.1. Global Self-Service Technology Market, by Banking, by Region, 2019-2032 (USD Billion)
- 6.6. Travel & tourism
- 6.6.1. Global Self-Service Technology Market, by Travel & tourism, by Region, 2019-2032 (USD Billion)
- 6.7. Healthcare
- 6.7.1. Global Self-Service Technology Market, by Healthcare, by Region, 2019-2032 (USD Billion)
- 6.8. Others
- 6.8.1. Global Self-Service Technology Market, by Others, by Region, 2019-2032 (USD Billion)
7. Global Self-Service Technology Market, by Geography
- 7.1. Key findings
- 7.2. Introduction
- 7.2.1. Self-Service Technology Market Assessment, By Geography, 2019-2032 (USD Billion)
- 7.3. Self-Service Technology Market - North America
- 7.3.1. North America: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.3.2. North America: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.3.3. Self-Service Technology Market - U.S.
- 7.3.3.1. U.S.: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.3.3.2. U.S.: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.3.4. Self-Service Technology Market - Canada
- 7.3.4.1. Canada: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.3.4.2. Canada: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4. Self-Service Technology Market - Europe
- 7.4.1. Europe: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.2. Europe: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4.3. Self-Service Technology Market - UK
- 7.4.3.1. UK: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.3.2. UK: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4.4. Self-Service Technology Market - France
- 7.4.4.1. France: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.4.2. France: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4.5. Self-Service Technology Market - Germany
- 7.4.5.1. Germany: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.5.2. Germany: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4.6. Self-Service Technology Market - Italy
- 7.4.6.1. Italy: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.6.2. Italy: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4.7. Self-Service Technology Market - Spain
- 7.4.7.1. Spain: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.7.2. Spain: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4.8. Self-Service Technology Market - Netherlands
- 7.4.8.1. Netherlands: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.8.2. Netherlands: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.4.9. Self-Service Technology Market - Russia
- 7.4.9.1. Russia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.4.9.2. Russia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.5. Self-Service Technology Market - Asia Pacific
- 7.5.1. Asia Pacific: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.5.2. Asia Pacific: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.5.3. Self-Service Technology Market - China
- 7.5.3.1. China: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.5.3.2. China: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.5.4. Self-Service Technology Market - India
- 7.5.4.1. India: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.5.4.2. India: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.5.5. Self-Service Technology Market - Malaysia
- 7.5.5.1. Malaysia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.5.5.2. Malaysia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.5.6. Self-Service Technology Market - Japan
- 7.5.6.1. Japan: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.5.6.2. Japan: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.5.7. Self-Service Technology Market - Indonesia
- 7.5.7.1. Indonesia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.5.7.2. Indonesia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.5.8. Self-Service Technology Market - South Korea
- 7.5.8.1. South Korea: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.5.8.2. South Korea: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.6. Self-Service Technology Market - Middle East & Africa
- 7.6.1. Middle East & Africa: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.6.2. Middle East & Africa: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.6.3. Self-Service Technology Market - Saudi Arabia
- 7.6.3.1. Saudi Arabia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.6.3.2. Saudi Arabia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.6.4. Self-Service Technology Market - UAE
- 7.6.4.1. UAE: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.6.4.2. UAE: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.6.5. Self-Service Technology Market - Israel
- 7.6.5.1. Israel: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.6.5.2. Israel: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.6.6. Self-Service Technology Market - South Africa
- 7.6.6.1. South Africa: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.6.6.2. South Africa: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.7. Self-Service Technology Market - Latin America
- 7.7.1. Latin America: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.7.2. Latin America: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.7.3. Self-Service Technology Market - Mexico
- 7.7.3.1. Mexico: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.7.3.2. Mexico: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.7.4. Self-Service Technology Market - Brazil
- 7.7.4.1. Brazil: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.7.4.2. Brazil: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- 7.7.5. Self-Service Technology Market - Argentina
- 7.7.5.1. Argentina: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- 7.7.5.2. Argentina: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
8. Competitive Landscape
- 8.1. Expansion and Acquisition Analysis
- 8.1.1. Expansion
- 8.1.2. Acquisitions
- 8.2. Partnerships/Collaborations/Agreements/Exhibitions
9. Company Profiles
- 9.1. AZKOYEN, S.A.
- 9.1.1. Company Overview
- 9.1.2. Financial Performance
- 9.1.3. Product Benchmarking
- 9.1.4. Recent Development
- 9.2. HYOSUNG TNS
- 9.2.1. Company Overview
- 9.2.2. Financial Performance
- 9.2.3. Product Benchmarking
- 9.2.4. Recent Development
- 9.3. KIOSK Information Systems
- 9.3.1. Company Overview
- 9.3.2. Financial Performance
- 9.3.3. Product Benchmarking
- 9.3.4. Recent Development
- 9.4. HESS Cash Systems
- 9.4.1. Company Overview
- 9.4.2. Financial Performance
- 9.4.3. Product Benchmarking
- 9.4.4. Recent Development
- 9.5. Crane Company
- 9.5.1. Company Overview
- 9.5.2. Financial Performance
- 9.5.3. Product Benchmarking
- 9.5.4. Recent Development
- 9.6. Toshiba Tec Corporation
- 9.6.1. Company Overview
- 9.6.2. Financial Performance
- 9.6.3. Product Benchmarking
- 9.6.4. Recent Development
- 9.7. Fastcorp Vending LLC
- 9.7.1. Company Overview
- 9.7.2. Financial Performance
- 9.7.3. Product Benchmarking
- 9.7.4. Recent Development
Product Code: PM4177
List of Tables
- Table 1 Global Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 2 Global Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 3 Self-Service Technology Market Assessment, By Geography, 2019-2032 (USD Billion)
- Table 4 North America: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 5 North America: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 6 U.S.: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 7 U.S.: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 8 Canada: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 9 Canada: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 10 Europe: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 11 Europe: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 12 UK: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 13 UK: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 14 France: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 15 France: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 16 Germany: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 17 Germany: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 18 Italy: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 19 Italy: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 20 Spain: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 21 Spain: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 22 Netherlands: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 23 Netherlands: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 24 Russia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 25 Russia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 26 Asia Pacific: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 27 Asia Pacific: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 28 China: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 29 China: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 30 India: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 31 India: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 32 Malaysia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 33 Malaysia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 34 Japan: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 35 Japan: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 36 Indonesia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 37 Indonesia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 38 South Korea: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 39 South Korea: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 40 Middle East & Africa: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 41 Middle East & Africa: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 42 Saudi Arabia: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 43 Saudi Arabia: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 44 UAE: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 45 UAE: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 46 Israel: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 47 Israel: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 48 South Africa: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 49 South Africa: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 50 Latin America: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 51 Latin America: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 52 Mexico: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 53 Mexico: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 54 Brazil: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 55 Brazil: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
- Table 56 Argentina: Self-Service Technology Market, by Application, 2019-2032 (USD Billion)
- Table 57 Argentina: Self-Service Technology Market, by Product Type, 2019-2032 (USD Billion)
List of Figures
- Figure 1 Global Self-Service Technology Market, 2019-2032 (USD Billion)
- Figure 2 Integrated Ecosystem
- Figure 3 Research Methodology: Top-Down & Bottom-Up Approach
- Figure 4 Market by Geography
- Figure 5 Porter's Five Forces
- Figure 6 Market by Application
- Figure 7 Global Self-Service Technology Market, by Application, 2022 & 2032 (USD Billion)
- Figure 8 Market by Product Type
- Figure 9 Global Self-Service Technology Market, by Product Type, 2022 & 2032 (USD Billion)
- Figure 10 Self-Service Technology Market Assessment, By Geography, 2019-2032 (USD Billion)
- Figure 11 Strategic Analysis - Self-Service Technology Market
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