PUBLISHER: The Business Research Company | PRODUCT CODE: 1825496
PUBLISHER: The Business Research Company | PRODUCT CODE: 1825496
A patient self-service kiosk is a user-friendly solution deployed in healthcare facilities to streamline administrative processes and improve the overall patient experience. These kiosks typically feature a touch-screen interface and offer various functionalities tailored to meet the needs of patients.
The primary product types of patient self-service kiosks include freestanding, wall-mounted, countertop, and mobile kiosks. Freestanding kiosks are standalone terminals placed in public spaces, providing functions such as information dissemination, transactions, and interactive experiences to enhance accessibility and convenience for users. These kiosks comprise several components including data entry, touchscreens, barcode readers (QR, 1D, and 2D), keyboards, trackballs, electronic number pads, audio speakers, electronic signature pads, printers, point-of-sales (POS) systems, and others. They are utilized for various purposes such as self-check-in, floor mapping, prescription order refilling and updating, co-payment collection, and hospital news dissemination. Patient self-service kiosks find applications in hospitals, laboratories, specialty clinics, and pharmaceutical stores.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the resulting trade tensions in spring 2025 are having a significant impact on the healthcare sector, especially in the supply of essential medical devices, diagnostic equipment, and pharmaceuticals. Hospitals and healthcare providers are grappling with higher costs for imported surgical tools, imaging systems, and consumables like syringes and catheters, many of which have limited domestic substitutes. These escalating expenses are putting pressure on healthcare budgets, prompting some providers to delay equipment upgrades or pass increased costs on to patients. Furthermore, tariffs on raw materials and components are disrupting the manufacturing of vital drugs and devices, leading to supply chain delays. In response, the industry is adopting diversified sourcing strategies, expanding local production where feasible, and pushing for tariff exemptions on critical medical products.
The patient self-service kiosk research report is one of a series of new reports from The Business Research Company that provides patient self-service kiosk market statistics, including the patient self-service kiosk industry's global market size, regional shares, competitors with a patient self-service kiosk market share, detailed patient self-service kiosk market segments, market trends and opportunities, and any further data you may need to thrive in the patient self-service kiosk industry. This patient self-service kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The patient self-service kiosk market size has grown rapidly in recent years. It will grow from $1.26 billion in 2024 to $1.5 billion in 2025 at a compound annual growth rate (CAGR) of 19.3%. The growth in the historic period can be attributed to regulatory compliance requirements, rising healthcare costs, patient-centric care initiatives, increasing patient volume, and demand for contactless solutions.
The patient self-service kiosk market size is expected to see rapid growth in the next few years. It will grow to $2.46 billion in 2029 at a compound annual growth rate (CAGR) of 13.2%. The growth in the forecast period can be attributed to the expansion of telehealth and remote patient monitoring, interoperability and data exchange, emphasis on population health management, and demand for personalized healthcare services. Major trends in the forecast period include the expansion of AI and machine learning, augmented reality (AR) and virtual reality (VR) integration, internet of medical things (IoMT) connectivity, blockchain for data security and interoperability, 5G connectivity and edge computing.
The forecast of 13.2% growth over the next five years reflects a modest reduction of 0.5% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Tariff barriers are expected to hamper the U.S. by increasing the cost of touchless check-in kiosks sourced from South Korea and Taiwan, thereby reducing operational efficiency and elevating front-desk expenditures. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The expansion of telehealth medicine is anticipated to drive growth in the patient self-service kiosk market. Telehealth medicine involves delivering healthcare services remotely using telecommunications technology. Its significance has surged due to improved healthcare access, enhanced convenience, and the ability to reach underserved populations. Patient self-service kiosks play a crucial role in this paradigm shift by offering convenient access to healthcare resources and empowering individuals to manage their health remotely, thereby promoting a more patient-centered approach to healthcare delivery. For example, a survey conducted by Rock Health in February 2023 revealed a notable increase in telemedicine adoption, with 80% of respondents having accessed care via telemedicine, up from 72% in 2021. This trend underscores the growing importance of telehealth medicine in driving the patient self-service kiosk market forward.
Key players in the patient self-service kiosk market are concentrating on leveraging advanced technological solutions such as retinal imaging kiosk technology to gain a competitive advantage and enhance healthcare offerings. These kiosks feature sophisticated retinal imaging technology and user-friendly interfaces, enabling users to undergo retinal scans without professional assistance. For instance, Pursuant Health, Inc. introduced a groundbreaking kiosk equipped with advanced retinal imaging technology in January 2024. This innovative kiosk, which has received 510(k) clearance from the U.S. Food and Drug Administration, allows individuals to conveniently capture their retinal images. With an intuitive interface guiding users through the imaging process, licensed eye specialists remotely analyze the images for signs of damage related to various health conditions. By integrating retinal imaging with key health metrics such as weight, body mass index, blood pressure, and pulse, this innovative addition enhances standard health check-ups, offering individuals a comprehensive health assessment experience.
In December 2023, Redyref Interactive Kiosks, a leading U.S.-based self-service technology manufacturer, acquired Livewire Digital for an undisclosed amount. This strategic acquisition aims to redefine customer engagement by merging RedyRef's innovative hardware with Livewire Digital's software expertise. By uniting these two industry leaders, the goal is to develop next-generation self-service solutions that enhance customer interactions and operational efficiency across various industries, including healthcare. Livewire Digital, a prominent UK-based interactive self-service kiosk software provider, brings valuable experience and capabilities to the table, further bolstering Redyref's position in the market and paving the way for innovative advancements in self-service technology.
Major companies operating in the patient self-service kiosk market are International Business Machines Corporation, NCR Corporation, Sanden Holdings Corporation, Kontron AG, Clearwave Corporation, Fuji Electric Co.Ltd., Elo Touch Solution, Cybernet Manufacturing Inc., Peerless-AV, Telpo Technology Co. Ltd., Fabcon Inc., Evoke Creative Limited, KIOSK Information Systems Inc., JCM Global, Sedco Holding, Live Wire Digital, Meridian Kiosks LLC., Frank Mayer and Associates Inc., Pyramid Computer, Zytronic PLC, Pursuant Health Inc., Voxson Pty Ltd., Optical Phusion Inc., Olea Kiosks Inc
North America was the largest region in the patient self-service kiosk market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the patient self-service kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the patient self-service kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The patient self-service kiosk market consists of revenues earned by entities through installations and services, customization and integration, maintenance, and training. The market value includes the value of related goods sold by the service provider or included within the service offering. The patient self-service kiosk market also includes sales of interactive touch-screen kiosks, biometric authentication devices, payment process solutions, and health monitoring devices. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Patient Self-Service Kiosk Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on patient self-service kiosk market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for patient self-service kiosk ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The patient self-service kiosk market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.