PUBLISHER: Allied Market Research | PRODUCT CODE: 1179625
PUBLISHER: Allied Market Research | PRODUCT CODE: 1179625
A queue management system is primarily a system that makes sure that customers get served in the right order and at right time. A queue management system is used to streamline customer flow through businesses, such as banks, hospitals and government offices that get large crowds of people during working hours. Instead of making them all crowd around counters for service, the queue system will ensure safe distancing, and issue paper or SMS tickets to each person who joins the queue. Moreover, queue management software is developed with the purpose of making the user's life easy. It allows the user to have a track of all the service at one place which can thus be managed with immense ease. All the services are managed in such a manner, which reduces the user's work load.
Factors such as the need to manage customer traffic and customer movement to boost productivity and increasing emphasis on customer service across major industry verticals, is driving the growth of the queue management system market globally. In addition, the market growth is hampered by high setup costs for queue management system. Furthermore, adoption of advanced technologies, such as artificial intelligence and analytics and increase in use of queue management systems in SMEs provide ample growth opportunities for queue management system market.
The queue management system market is segmented on the basis of offering, deployment model, enterprise size, mode, queue type, application, industry vertical, and region. On the basis of offering, the market is segmented into solution and services. On the basis of solutions, the market is segmented into hardware and software. By service, the market is segmented into professional services and managed services. Further, professional services is fragmented into training and education, integration and deployment, and support and maintenance. On the basis of deployment model, the market is segmented into on-premise and cloud. By mode, the market is fragmented into virtual queuing and non-virtual queuing. On the basis of queue type, the market is segmented into structured queue, unstructured queue, kiosk queue and mobile queue. On the basis of application, the market is segmented into reporting and analytics, real-time monitoring, appointment management, customer service, query handling, in-store management and others.
On the basis of enterprise size, the market is bifurcated into large enterprises and SMEs. By industry vertical, it is segregated into BFSI, healthcare and life science, retail & consumer goods, IT & telecom, travel & hospitality, energy & utilities, government and public sector and others. Region-wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Some of the major players in the market are Advantech Co. Ltd, AKIS Technologies, ATT Systems, Aurionpro solution ltd, AwebStar, Business Automation, Core Mobile, Hate2wait, JRNI, Lavi Industries, MaliaTec, QLess, Q-Matic, Qminder, Q-nomy, Qudini and SEDCO. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.
Key Benefits For Stakeholders
By Offering
By Deployment Model
By Mode
By Queue Type
By Enterprise Size
By Application
By Industry Vertical
By Region