Worldwide Operator Business Services for SMEs: Forecast 2024-2029

"The opportunities for operators to increase their revenue are limited worldwide, but IT services for larger SMEs, and fixed broadband services for micro businesses, have good potential."

This report provides an outlook on the worldwide telecoms and IT services market for small and medium-sized enterprises (SMEs) (businesses with less than 250 employees). It contains global and regional forecasts for fixed and mobile voice and data network services, as well as IT services such as security, co-location and hosting, unified communications (UC) and cloud services.

This report provides:

• forecasts for operator services to SMEs including fixed and mobile voice and data services, IoT connectivity services and IT services such as security, UC and cloud services
• a worldwide forecast and eight regional breakdowns
• quantification of revenue, the number of connections or users and ARPU for each service
• an estimate of the total market for IT services addressable by operators and the likely share achievable by them for seven service categories
• demographic data on the number of employees, enterprises and sites for each business size segment (note that we include entities in the government and public sectors).

Coverage: