Market Research Report
Contact Center Analytics
|Contact Center Analytics|
Published: April 1, 2021
Global Industry Analysts, Inc.
Content info: 146 Pages
Delivery time: 1-2 business days
Global Contact Center Analytics Market to Reach $2.6 Billion by 2027
Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.6 Billion by 2027, growing at aCAGR of 15.4% over the period 2020-2027. On-Demand, one of the segments analyzed in the report, is projected to record 15.9% CAGR and reach US$1.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 14.7% CAGR for the next 7-year period.
The U.S. Market is Estimated at $285.1 Million, While China is Forecast to Grow at 14.8% CAGR
The Contact Center Analytics market in the U.S. is estimated at US$285.1 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$456 Million by the year 2027 trailing a CAGR of 14.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 13.9% and 13.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR.
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