Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie

This IDC Market Note offers a perspective from the future of customer experience (FoCX) standpoint on the Salesforce's premier announcement, Salesforce Genie during Dreamforce 2022. In particular, the document focuses on how does Salesforce Genie stack up in helping enterprises move closer to their goal of achieving success in delivering contextual, real-time customer experiences.

Executive Snapshot

In This Market Note

IDC's Point of View

• Helping Enterprises Engage with Customers at the Speed of Digital
  • Data Unification
  • Hyperforce: Powering Trusted Real-Time Experiences
  • Insights Generation and Analysis
  • Real-Time Action and Engagement
• Conclusion

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• Related Research
• Synopsis