IDC PlanScape: Omni-Channel Order Fulfillment to Transform the Customer Experience

This IDC PlanScape focuses on the technology that can enable effective and efficient omni-channel fulfillment to deliver on customer promises while maintaining retailer profitability. "Most retailers still face hurdles in progressing to the latter stages of omni-channel maturity," said Jordan K. Speer, research director, Worldwide Retail Product Sourcing, Fulfillment, and Sustainability Strategies at IDC. "To offer a fully integrated shopping experience across the customer journey, retailers should seek out order management, inventory management, and fulfillment optimization software that is built to handle the complex challenges of today's business models and that can scale to adapt to those of the future."