Global Omnichannel Customer Engagement Market Insights, Forecast to 2029

TABLE OF CONTENTS

1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Omnichannel Customer Engagement Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
  • 1.2.2 Cloud-Based
  • 1.2.3 On-Premises
• 1.3 Market by Application
  • 1.3.1 Global Omnichannel Customer Engagement Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
  • 1.3.2 Large Enterprises(1000+ Users)
  • 1.3.3 Medium-Sized Enterprise(499-1000 Users)
  • 1.3.4 Small Enterprises(1-499 Users)
• 1.4 Assumptions and Limitations
• 1.5 Study Objectives
• 1.6 Years Considered

2 Global Growth Trends

• 2.1 Global Omnichannel Customer Engagement Market Perspective (2018-2029)
• 2.2 Global Omnichannel Customer Engagement Growth Trends by Region
  • 2.2.1 Omnichannel Customer Engagement Market Size by Region: 2018 VS 2022 VS 2029
  • 2.2.2 Omnichannel Customer Engagement Historic Market Size by Region (2018-2023)
  • 2.2.3 Omnichannel Customer Engagement Forecasted Market Size by Region (2024-2029)
• 2.3 Omnichannel Customer Engagement Market Dynamics
  • 2.3.1 Omnichannel Customer Engagement Industry Trends
  • 2.3.2 Omnichannel Customer Engagement Market Drivers
  • 2.3.3 Omnichannel Customer Engagement Market Challenges
  • 2.3.4 Omnichannel Customer Engagement Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Revenue Omnichannel Customer Engagement by Players
  • 3.1.1 Global Omnichannel Customer Engagement Revenue by Players (2018-2023)
  • 3.1.2 Global Omnichannel Customer Engagement Revenue Market Share by Players (2018-2023)
• 3.2 Global Omnichannel Customer Engagement Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
• 3.3 Global Key Players of Omnichannel Customer Engagement, Ranking by Revenue, 2021 VS 2022 VS 2023
• 3.4 Global Omnichannel Customer Engagement Market Concentration Ratio
  • 3.4.1 Global Omnichannel Customer Engagement Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Omnichannel Customer Engagement Revenue in 2022
• 3.5 Global Key Players of Omnichannel Customer Engagement Head office and Area Served
• 3.6 Global Key Players of Omnichannel Customer Engagement, Product and Application
• 3.7 Global Key Players of Omnichannel Customer Engagement, Date of Enter into This Industry
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Omnichannel Customer Engagement Breakdown Data by Type

• 4.1 Global Omnichannel Customer Engagement Historic Market Size by Type (2018-2023)
• 4.2 Global Omnichannel Customer Engagement Forecasted Market Size by Type (2024-2029)

5 Omnichannel Customer Engagement Breakdown Data by Application

• 5.1 Global Omnichannel Customer Engagement Historic Market Size by Application (2018-2023)
• 5.2 Global Omnichannel Customer Engagement Forecasted Market Size by Application (2024-2029)

6 North America

• 6.1 North America Omnichannel Customer Engagement Market Size (2018-2029)
• 6.2 North America Omnichannel Customer Engagement Market Size by Type
  • 6.2.1 North America Omnichannel Customer Engagement Market Size by Type (2018-2023)
  • 6.2.2 North America Omnichannel Customer Engagement Market Size by Type (2024-2029)
  • 6.2.3 North America Omnichannel Customer Engagement Market Share by Type (2018-2029)
• 6.3 North America Omnichannel Customer Engagement Market Size by Application
  • 6.3.1 North America Omnichannel Customer Engagement Market Size by Application (2018-2023)
  • 6.3.2 North America Omnichannel Customer Engagement Market Size by Application (2024-2029)
  • 6.3.3 North America Omnichannel Customer Engagement Market Share by Application (2018-2029)
• 6.4 North America Omnichannel Customer Engagement Market Size by Country
  • 6.4.1 North America Omnichannel Customer Engagement Market Size by Country: 2018 VS 2022 VS 2029
  • 6.4.2 North America Omnichannel Customer Engagement Market Size by Country (2018-2023)
  • 6.4.3 North America Omnichannel Customer Engagement Market Size by Country (2024-2029)
  • 6.4.4 U.S.
  • 6.4.5 Canada

7 Europe

• 7.1 Europe Omnichannel Customer Engagement Market Size (2018-2029)
• 7.2 Europe Omnichannel Customer Engagement Market Size by Type
  • 7.2.1 Europe Omnichannel Customer Engagement Market Size by Type (2018-2023)
  • 7.2.2 Europe Omnichannel Customer Engagement Market Size by Type (2024-2029)
  • 7.2.3 Europe Omnichannel Customer Engagement Market Share by Type (2018-2029)
• 7.3 Europe Omnichannel Customer Engagement Market Size by Application
  • 7.3.1 Europe Omnichannel Customer Engagement Market Size by Application (2018-2023)
  • 7.3.2 Europe Omnichannel Customer Engagement Market Size by Application (2024-2029)
  • 7.3.3 Europe Omnichannel Customer Engagement Market Share by Application (2018-2029)
• 7.4 Europe Omnichannel Customer Engagement Market Size by Country
  • 7.4.1 Europe Omnichannel Customer Engagement Market Size by Country: 2018 VS 2022 VS 2029
  • 7.4.2 Europe Omnichannel Customer Engagement Market Size by Country (2018-2023)
  • 7.4.3 Europe Omnichannel Customer Engagement Market Size by Country (2024-2029)
  • 7.4.3 Germany
  • 7.4.4 France
  • 7.4.5 U.K.
  • 7.4.6 Italy
  • 7.4.7 Russia
  • 7.4.8 Nordic Countries

8 China

• 8.1 China Omnichannel Customer Engagement Market Size (2018-2029)
• 8.2 China Omnichannel Customer Engagement Market Size by Type
  • 8.2.1 China Omnichannel Customer Engagement Market Size by Type (2018-2023)
  • 8.2.2 China Omnichannel Customer Engagement Market Size by Type (2024-2029)
  • 8.2.3 China Omnichannel Customer Engagement Market Share by Type (2018-2029)
• 8.3 China Omnichannel Customer Engagement Market Size by Application
  • 8.3.1 China Omnichannel Customer Engagement Market Size by Application (2018-2023)
  • 8.3.2 China Omnichannel Customer Engagement Market Size by Application (2024-2029)
  • 8.3.3 China Omnichannel Customer Engagement Market Share by Application (2018-2029)

9 Asia (excluding China)

• 9.1 Asia Omnichannel Customer Engagement Market Size (2018-2029)
• 9.2 Asia Omnichannel Customer Engagement Market Size by Type
  • 9.2.1 Asia Omnichannel Customer Engagement Market Size by Type (2018-2023)
  • 9.2.2 Asia Omnichannel Customer Engagement Market Size by Type (2024-2029)
  • 9.2.3 Asia Omnichannel Customer Engagement Market Share by Type (2018-2029)
• 9.3 Asia Omnichannel Customer Engagement Market Size by Application
  • 9.3.1 Asia Omnichannel Customer Engagement Market Size by Application (2018-2023)
  • 9.3.2 Asia Omnichannel Customer Engagement Market Size by Application (2024-2029)
  • 9.3.3 Asia Omnichannel Customer Engagement Market Share by Application (2018-2029)
• 9.4 Asia Omnichannel Customer Engagement Market Size by Region
  • 9.4.1 Asia Omnichannel Customer Engagement Market Size by Region: 2018 VS 2022 VS 2029
  • 9.4.2 Asia Omnichannel Customer Engagement Market Size by Region (2018-2023)
  • 9.4.3 Asia Omnichannel Customer Engagement Market Size by Region (2024-2029)
  • 9.4.4 Japan
  • 9.4.5 South Korea
  • 9.4.6 China Taiwan
  • 9.4.7 Southeast Asia
  • 9.4.8 India
  • 9.4.9 Australia

10 Middle East, Africa, and Latin America

• 10.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size (2018-2029)
• 10.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type
  • 10.2.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2018-2023)
  • 10.2.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2024-2029)
  • 10.2.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Type (2018-2029)
• 10.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application
  • 10.3.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2018-2023)
  • 10.3.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2024-2029)
  • 10.3.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Application (2018-2029)
• 10.4 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country
  • 10.4.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country: 2018 VS 2022 VS 2029
  • 10.4.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2018-2023)
  • 10.4.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2024-2029)
  • 10.4.4 Brazil
  • 10.4.5 Mexico
  • 10.4.6 Turkey
  • 10.4.7 Saudi Arabia
  • 10.4.8 Israel
  • 10.4.9 GCC Countries

11 Key Players Profiles

• 11.1 Emarsys (SAP)
  • 11.1.1 Emarsys (SAP) Company Details
  • 11.1.2 Emarsys (SAP) Business Overview
  • 11.1.3 Emarsys (SAP) Omnichannel Customer Engagement Introduction
  • 11.1.4 Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.1.5 Emarsys (SAP) Recent Developments
• 11.2 Oracle
  • 11.2.1 Oracle Company Details
  • 11.2.2 Oracle Business Overview
  • 11.2.3 Oracle Omnichannel Customer Engagement Introduction
  • 11.2.4 Oracle Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.2.5 Oracle Recent Developments
• 11.3 Genesys
  • 11.3.1 Genesys Company Details
  • 11.3.2 Genesys Business Overview
  • 11.3.3 Genesys Omnichannel Customer Engagement Introduction
  • 11.3.4 Genesys Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.3.5 Genesys Recent Developments
• 11.4 Airship
  • 11.4.1 Airship Company Details
  • 11.4.2 Airship Business Overview
  • 11.4.3 Airship Omnichannel Customer Engagement Introduction
  • 11.4.4 Airship Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.4.5 Airship Recent Developments
• 11.5 Nuance
  • 11.5.1 Nuance Company Details
  • 11.5.2 Nuance Business Overview
  • 11.5.3 Nuance Omnichannel Customer Engagement Introduction
  • 11.5.4 Nuance Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.5.5 Nuance Recent Developments
• 11.6 Avaya
  • 11.6.1 Avaya Company Details
  • 11.6.2 Avaya Business Overview
  • 11.6.3 Avaya Omnichannel Customer Engagement Introduction
  • 11.6.4 Avaya Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.6.5 Avaya Recent Developments
• 11.7 Infobip
  • 11.7.1 Infobip Company Details
  • 11.7.2 Infobip Business Overview
  • 11.7.3 Infobip Omnichannel Customer Engagement Introduction
  • 11.7.4 Infobip Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.7.5 Infobip Recent Developments
• 11.8 Microsoft
  • 11.8.1 Microsoft Company Details
  • 11.8.2 Microsoft Business Overview
  • 11.8.3 Microsoft Omnichannel Customer Engagement Introduction
  • 11.8.4 Microsoft Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.8.5 Microsoft Recent Developments
• 11.9 Freshworks
  • 11.9.1 Freshworks Company Details
  • 11.9.2 Freshworks Business Overview
  • 11.9.3 Freshworks Omnichannel Customer Engagement Introduction
  • 11.9.4 Freshworks Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.9.5 Freshworks Recent Developments
• 11.10 Zoho
  • 11.10.1 Zoho Company Details
  • 11.10.2 Zoho Business Overview
  • 11.10.3 Zoho Omnichannel Customer Engagement Introduction
  • 11.10.4 Zoho Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.10.5 Zoho Recent Developments
• 11.11 Zendesk
  • 11.11.1 Zendesk Company Details
  • 11.11.2 Zendesk Business Overview
  • 11.11.3 Zendesk Omnichannel Customer Engagement Introduction
  • 11.11.4 Zendesk Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.11.5 Zendesk Recent Developments
• 11.12 Salesforce
  • 11.12.1 Salesforce Company Details
  • 11.12.2 Salesforce Business Overview
  • 11.12.3 Salesforce Omnichannel Customer Engagement Introduction
  • 11.12.4 Salesforce Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.12.5 Salesforce Recent Developments
• 11.13 ServiceNow
  • 11.13.1 ServiceNow Company Details
  • 11.13.2 ServiceNow Business Overview
  • 11.13.3 ServiceNow Omnichannel Customer Engagement Introduction
  • 11.13.4 ServiceNow Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.13.5 ServiceNow Recent Developments
• 11.14 Vtiger
  • 11.14.1 Vtiger Company Details
  • 11.14.2 Vtiger Business Overview
  • 11.14.3 Vtiger Omnichannel Customer Engagement Introduction
  • 11.14.4 Vtiger Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.14.5 Vtiger Recent Developments
• 11.15 Pegasystems
  • 11.15.1 Pegasystems Company Details
  • 11.15.2 Pegasystems Business Overview
  • 11.15.3 Pegasystems Omnichannel Customer Engagement Introduction
  • 11.15.4 Pegasystems Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.15.5 Pegasystems Recent Developments
• 11.16 eGain
  • 11.16.1 eGain Company Details
  • 11.16.2 eGain Business Overview
  • 11.16.3 eGain Omnichannel Customer Engagement Introduction
  • 11.16.4 eGain Revenue in Omnichannel Customer Engagement Business (2018-2023)
  • 11.16.5 eGain Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer
• 13.3 Author Details

List of Tables

• Table 1. Global Omnichannel Customer Engagement Market Size Growth Rate by Type (US$ Million), 2018 VS 2022 VS 2029
• Table 2. Key Players of Cloud-Based
• Table 3. Key Players of On-Premises
• Table 4. Global Omnichannel Customer Engagement Market Size Growth Rate by Application (US$ Million), 2018 VS 2022 VS 2029
• Table 5. Global Omnichannel Customer Engagement Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
• Table 6. Global Omnichannel Customer Engagement Market Size by Region (2018-2023) & (US$ Million)
• Table 7. Global Omnichannel Customer Engagement Market Share by Region (2018-2023)
• Table 8. Global Omnichannel Customer Engagement Forecasted Market Size by Region (2024-2029) & (US$ Million)
• Table 9. Global Omnichannel Customer Engagement Market Share by Region (2024-2029)
• Table 10. Omnichannel Customer Engagement Market Trends
• Table 11. Omnichannel Customer Engagement Market Drivers
• Table 12. Omnichannel Customer Engagement Market Challenges
• Table 13. Omnichannel Customer Engagement Market Restraints
• Table 14. Global Omnichannel Customer Engagement Revenue by Players (2018-2023) & (US$ Million)
• Table 15. Global Omnichannel Customer Engagement Revenue Share by Players (2018-2023)
• Table 16. Global Top Omnichannel Customer Engagement by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Engagement as of 2022)
• Table 17. Global Omnichannel Customer Engagement Industry Ranking 2021 VS 2022 VS 2023
• Table 18. Global 5 Largest Players Market Share by Omnichannel Customer Engagement Revenue (CR5 and HHI) & (2018-2023)
• Table 19. Global Key Players of Omnichannel Customer Engagement, Headquarters and Area Served
• Table 20. Global Key Players of Omnichannel Customer Engagement, Product and Application
• Table 21. Global Key Players of Omnichannel Customer Engagement, Product and Application
• Table 22. Mergers & Acquisitions, Expansion Plans
• Table 23. Global Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
• Table 24. Global Omnichannel Customer Engagement Revenue Market Share by Type (2018-2023)
• Table 25. Global Omnichannel Customer Engagement Forecasted Market Size by Type (2024-2029) & (US$ Million)
• Table 26. Global Omnichannel Customer Engagement Revenue Market Share by Type (2024-2029)
• Table 27. Global Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
• Table 28. Global Omnichannel Customer Engagement Revenue Share by Application (2018-2023)
• Table 29. Global Omnichannel Customer Engagement Forecasted Market Size by Application (2024-2029) & (US$ Million)
• Table 30. Global Omnichannel Customer Engagement Revenue Share by Application (2024-2029)
• Table 31. North America Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
• Table 32. North America Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
• Table 33. North America Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
• Table 34. North America Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
• Table 35. North America Omnichannel Customer Engagement Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
• Table 36. North America Omnichannel Customer Engagement Market Size by Country (2018-2023) & (US$ Million)
• Table 37. North America Omnichannel Customer Engagement Market Size by Country (2024-2029) & (US$ Million)
• Table 38. Europe Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
• Table 39. Europe Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
• Table 40. Europe Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
• Table 41. Europe Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
• Table 42. Europe Omnichannel Customer Engagement Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
• Table 43. Europe Omnichannel Customer Engagement Market Size by Country (2018-2023) & (US$ Million)
• Table 44. Europe Omnichannel Customer Engagement Market Size by Country (2024-2029) & (US$ Million)
• Table 45. China Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
• Table 46. China Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
• Table 47. China Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
• Table 48. China Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
• Table 49. Asia Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
• Table 50. Asia Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
• Table 51. Asia Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
• Table 52. Asia Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
• Table 53. Asia Omnichannel Customer Engagement Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
• Table 54. Asia Omnichannel Customer Engagement Market Size by Region (2018-2023) & (US$ Million)
• Table 55. Asia Omnichannel Customer Engagement Market Size by Region (2024-2029) & (US$ Million)
• Table 56. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
• Table 57. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
• Table 58. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
• Table 59. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
• Table 60. Middle East, Africa, and Latin America Omnichannel Customer Engagement Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
• Table 61. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2018-2023) & (US$ Million)
• Table 62. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2024-2029) & (US$ Million)
• Table 63. Emarsys (SAP) Company Details
• Table 64. Emarsys (SAP) Business Overview
• Table 65. Emarsys (SAP) Omnichannel Customer Engagement Product
• Table 66. Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 67. Emarsys (SAP) Recent Developments
• Table 68. Oracle Company Details
• Table 69. Oracle Business Overview
• Table 70. Oracle Omnichannel Customer Engagement Product
• Table 71. Oracle Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 72. Oracle Recent Developments
• Table 73. Genesys Company Details
• Table 74. Genesys Business Overview
• Table 75. Genesys Omnichannel Customer Engagement Product
• Table 76. Genesys Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 77. Genesys Recent Developments
• Table 78. Airship Company Details
• Table 79. Airship Business Overview
• Table 80. Airship Omnichannel Customer Engagement Product
• Table 81. Airship Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 82. Airship Recent Developments
• Table 83. Nuance Company Details
• Table 84. Nuance Business Overview
• Table 85. Nuance Omnichannel Customer Engagement Product
• Table 86. Nuance Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 87. Nuance Recent Developments
• Table 88. Avaya Company Details
• Table 89. Avaya Business Overview
• Table 90. Avaya Omnichannel Customer Engagement Product
• Table 91. Avaya Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 92. Avaya Recent Developments
• Table 93. Infobip Company Details
• Table 94. Infobip Business Overview
• Table 95. Infobip Omnichannel Customer Engagement Product
• Table 96. Infobip Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 97. Infobip Recent Developments
• Table 98. Microsoft Company Details
• Table 99. Microsoft Business Overview
• Table 100. Microsoft Omnichannel Customer Engagement Product
• Table 101. Microsoft Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 102. Microsoft Recent Developments
• Table 103. Freshworks Company Details
• Table 104. Freshworks Business Overview
• Table 105. Freshworks Omnichannel Customer Engagement Product
• Table 106. Freshworks Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 107. Freshworks Recent Developments
• Table 108. Zoho Company Details
• Table 109. Zoho Business Overview
• Table 110. Zoho Omnichannel Customer Engagement Product
• Table 111. Zoho Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 112. Zoho Recent Developments
• Table 113. Zendesk Company Details
• Table 114. Zendesk Business Overview
• Table 115. Zendesk Omnichannel Customer Engagement Product
• Table 116. Zendesk Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 117. Zendesk Recent Developments
• Table 118. Salesforce Company Details
• Table 119. Salesforce Business Overview
• Table 120. Salesforce Omnichannel Customer Engagement Product
• Table 121. Salesforce Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 122. Salesforce Recent Developments
• Table 123. ServiceNow Company Details
• Table 124. ServiceNow Business Overview
• Table 125. ServiceNow Omnichannel Customer Engagement Product
• Table 126. ServiceNow Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 127. ServiceNow Recent Developments
• Table 128. Vtiger Company Details
• Table 129. Vtiger Business Overview
• Table 130. Vtiger Omnichannel Customer Engagement Product
• Table 131. Vtiger Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 132. Vtiger Recent Developments
• Table 133. Pegasystems Company Details
• Table 134. Pegasystems Business Overview
• Table 135. Pegasystems Omnichannel Customer Engagement Product
• Table 136. Pegasystems Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 137. Pegasystems Recent Developments
• Table 138. eGain Company Details
• Table 139. eGain Business Overview
• Table 140. eGain Omnichannel Customer Engagement Product
• Table 141. eGain Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
• Table 142. eGain Recent Developments
• Table 143. Research Programs/Design for This Report
• Table 144. Key Data Information from Secondary Sources
• Table 145. Key Data Information from Primary Sources

List of Figures

• Figure 1. Global Omnichannel Customer Engagement Market Size Growth Rate by Type, 2018 VS 2022 VS 2029 (US$ Million)
• Figure 2. Global Omnichannel Customer Engagement Market Share by Type: 2022 VS 2029
• Figure 3. Cloud-Based Features
• Figure 4. On-Premises Features
• Figure 5. Global Omnichannel Customer Engagement Market Size Growth Rate by Application, 2018 VS 2022 VS 2029 (US$ Million)
• Figure 6. Global Omnichannel Customer Engagement Market Share by Application: 2022 VS 2029
• Figure 7. Large Enterprises(1000+ Users) Case Studies
• Figure 8. Medium-Sized Enterprise(499-1000 Users) Case Studies
• Figure 9. Small Enterprises(1-499 Users) Case Studies
• Figure 10. Omnichannel Customer Engagement Report Years Considered
• Figure 11. Global Omnichannel Customer Engagement Market Size (US$ Million), Year-over-Year: 2018-2029
• Figure 12. Global Omnichannel Customer Engagement Market Size, (US$ Million), 2018 VS 2022 VS 2029
• Figure 13. Global Omnichannel Customer Engagement Market Share by Region: 2022 VS 2029
• Figure 14. Global Omnichannel Customer Engagement Market Share by Players in 2022
• Figure 15. Global Top Omnichannel Customer Engagement Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Engagement as of 2022)
• Figure 16. The Top 10 and 5 Players Market Share by Omnichannel Customer Engagement Revenue in 2022
• Figure 17. North America Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 18. North America Omnichannel Customer Engagement Market Share by Type (2018-2029)
• Figure 19. North America Omnichannel Customer Engagement Market Share by Application (2018-2029)
• Figure 20. North America Omnichannel Customer Engagement Market Share by Country (2018-2029)
• Figure 21. United States Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 22. Canada Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 23. Europe Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
• Figure 24. Europe Omnichannel Customer Engagement Market Share by Type (2018-2029)
• Figure 25. Europe Omnichannel Customer Engagement Market Share by Application (2018-2029)
• Figure 26. Europe Omnichannel Customer Engagement Market Share by Country (2018-2029)
• Figure 27. Germany Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 28. France Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 29. U.K. Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 30. Italy Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 31. Russia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 32. Nordic Countries Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 33. China Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
• Figure 34. China Omnichannel Customer Engagement Market Share by Type (2018-2029)
• Figure 35. China Omnichannel Customer Engagement Market Share by Application (2018-2029)
• Figure 36. Asia Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
• Figure 37. Asia Omnichannel Customer Engagement Market Share by Type (2018-2029)
• Figure 38. Asia Omnichannel Customer Engagement Market Share by Application (2018-2029)
• Figure 39. Asia Omnichannel Customer Engagement Market Share by Region (2018-2029)
• Figure 40. Japan Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 41. South Korea Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 42. China Taiwan Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 43. Southeast Asia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 44. India Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 45. Australia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 46. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
• Figure 47. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Type (2018-2029)
• Figure 48. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Application (2018-2029)
• Figure 49. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Country (2018-2029)
• Figure 50. Brazil Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 51. Mexico Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 52. Turkey Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 53. Saudi Arabia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 54. Israel Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 55. GCC Countries Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
• Figure 56. Emarsys (SAP) Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 57. Oracle Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 58. Genesys Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 59. Airship Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 60. Nuance Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 61. Avaya Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 62. Infobip Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 63. Microsoft Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 64. Freshworks Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 65. Zoho Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 66. Zendesk Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 67. Salesforce Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 68. ServiceNow Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 69. Vtiger Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 70. Pegasystems Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 71. eGain Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
• Figure 72. Bottom-up and Top-down Approaches for This Report
• Figure 73. Data Triangulation
• Figure 74. Key Executives Interviewed