Flex Credits, Data Cloud, and Agents: Workday's Blueprint for the Future of Work and Its Implications for Healthcare

This IDC Market Note highlights key announcements from Workday Rising 2025 (September 15-18, San Francisco) and their implications for healthcare. Workday Rising 2025 highlighted Workday's positioning on the company's AI-driven, human-centric, and future-ready platform, featuring AI agents, an open Data Cloud, and extensibility through Build and ecosystem partnerships at its core. The event emphasized ROI-oriented innovation, highlighting the Supply Chain Contract Agent, Flex Credits, and customer stories that demonstrated measurable efficiency gains. Workday is aligning its platform directly with items that are top of mind for healthcare: operational reliability, cost containment, and ecosystem integration."Clinical excellence is inseparable from operational excellence," said Mutaz Shegewi, senior research director, Worldwide Healthcare Provider AI, Platforms, and Technologies, IDC. "By embedding AI agents with measurable ROI, vendors like Workday are elevating operational functions into intelligent, governed platforms, ensuring they are not only more efficient but also more impactful to patient care."