Worldwide IT Service Management Software Forecast, 2022-2026: Hybrid Work Drives Increasing Adoption

This IDC study provides a 2022-2026 forecast for the worldwide IT service management market. According to Shannon Kalvar, research manager, IT Service Management and Client Virtualization, "The IT service management market is estimated to have reached a level of $7.68 billion in 2021. IDC expects more positive growth will occur in the future with the market forecast to grow at a five-year CAGR of 9.5%."

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

• Drivers and Inhibitors
  • Drivers
    • Broad Availability of Industry-Specific Process Frameworks
    • Increased Business Complexity
    • Evolution of Hybrid Work
  • Inhibitors
    • Economic Disruption Due to Pandemic and Associated Effects
    • Solution Isolated in Support
    • Exchange Rates
• Significant Market Developments
  • Complexity at the Breaking Point
  • Market Increasingly Separated into DX Leaders and Laggards
• Changes from Prior Forecast

Market Definition

• IT Service Management

Methodology

• Historical and Forecast Market Values and Exchange Rates

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